The patio was under construction

The cleaners tried to come in on a morning one time which we couldn't do so we missed housekeeping that day (which is fine because reception gave us clean towels when we asked). However it would have been nice if the cleaners housekeeping was always afternoons (sometimes it was). Sometimes the cleaners failed to empty our bins which sucked because there is only 1 small bin in the bathroom which ideally should be emptied everyday. The cleaners never replaced our dirty cups or glasses so everyone around us, including us, had to resort to leaving dirty utensils in the corridor or bringing them downstairs to the sink in order for them to not be left there. There was some carpet staining and wall stains next to our bed. I love the free snacks/wines/drinks available for guests, although it would have been nice if I had a gluten free snacks through the day that was more than just unsalted nuts and gluten free crackers for me as as a coeliac, since other guests got a nice variety snacks such as sweets, pastries, biscuits, nuts, cheese, dates, cake and much much more. Albert heijn has a wide range of gluten free snacks beyond just nuts and crackers (such as gluten free cakes and biscuits) which I ended up purchasing. I did not eat the unsalted nuts or crackers as that is not tasty to me and I ended up purchasing my own snacks from albert heijn, which is a bit sad because I paid the same money as other guests did to get the snacks included. And since the hotel is not cheap, it is disheartening that the the value for money therefore for me was not the same as the others. I do feel like I should have received sone kind of refund for having to be a guest who did not get the same snack benefits as the others did. Breakfast staff were very lovely and accommodating, though. Despite these shortcomings, I highly recommend jan luyken. Overall, it was a pleasant stay.

rooms are very dark, poor light and dark carpets and furniture. Unfortunately when i woke up in the morning i found a cockrouch in the bathroom. I informed the staff and they just told me 'oh, I am sorry for that'. Honestly not acceptable, for the standard of this hotel category and the price you pay.

Some fixtures were worn around the edges and the art in the room was cliché.

Couldnt get water in the whole hotel. Only tap water. There is a weird smell in the halls.

TV didn’t work - reception faulty. Mattress very soft.

Not much we didn’t like but we did find breakfast a little chaotic. The hotel was very bust so tables were hard to get. Not enough staff to clean the tables. Most days we cleared the table (put things in the sink after breakfast) ourselves. Also, as it was busy, it was a bit of a dance to get around other guests to get breakfast as the space was so small.

Everything great

Slightly noisy room, you can hear the upstairs neighbour walking up and down

Breakfast room is overcrowded and staff can not keep up with needed bowls, plates, food, etc..... Common areas are airless, so if one person has a cold everyone else is sure to have good exposure. There is no fresh air ventilation system other than opening a window or door, which others will promptly close because of the draft. Rooms and bathrooms are tiny and cramped; better design could make them more usable/practical.

A bit short staffed which caused some delays