The fact that the Hotel didn’t accept USD or put in place measures to allow for USDs to be collected but changes done in Naira. It was quite stressful going to look for Naira to pay.

The rooms looked like they had not been occupied for months. The bed had bedbugs and I was itching all over. The meal wasn't great as well. I was made to pay for the supposedly complimentary breakfast. I would nt recommend.

The refrigerator in the room was too noisy and had to switch it off most of the time and an irritating sound every time power went off.

No a/c in hotel. Only your room. Strong, horrible air freshener sticks everywhere, gave me asthma attack. I had to leave. Bed was metal spring and painful. When i stood up from sitting on bed, staples stabbed into my legs. It was about 84 degrees in the building. None of the amenities are as advertised. NOT handicapped accessible. Have to walk up 30 stairs to entrance. Half building is apartments. They torn down the pool, the reason we booked. The other pool is so full of harsh chemicals you cant breath in that area. No one goes in it. Like, its for show. No luxury restaurant at all! We had to walk down many stairs and around building in heat to go in where they now rent apartments and eat inside a room with flies and hardly working air conditioning. Only Nigerian food. Expensive, bad experience. $140 USD and not worth $30. They even tried to charge me for not staying! Please do not torture yourself. They ruined my anniversary after traveling 8000 miles. We left!!!

Dear Wells Carlton Hotel and Apartments, I recently stayed at your hotel for a few days during which I dined at your poolside restaurant and unfortunately, the experience was both unpleasant and disappointing. While enjoying my meal, I discovered a particle of warping leather in my food. This was not only unsettling but also raised serious concerns about food safety and quality control. What made the situation even worse was that this was my first meal in Nigeria after being away from home for a long time. I was looking forward to this experience, but it ended up ruining it for me. Since then, I’ve found myself feeling paranoid about eating while in Nigeria, which is something no guest should have to endure. The handling of the situation by your staff only added to my frustration. Instead of focusing on what had happened and how to make things right, their main concern seemed to be whether I was still willing to pay for the food. There was no effort to acknowledge the seriousness of the incident or to provide any meaningful resolution. I had hoped for at least a formal apology from management or even a small gesture of goodwill, such as a drink voucher or an offer of a room upgrade, but none of this was offered. This lack of care and attention has left me deeply disappointed and undervalued as a guest. I urge you to take this feedback seriously, review your quality control processes, and train your staff to handle such situations with empathy and professionalism. A commitment to guest satisfaction and service excellence is essential for maintaining trust and a positive reputation.

The shower wasn’t working well.

option for vegetarians was very limited

Nothing I love the hotel

They didn't have a garden or sit out

Not sure