Movenpick Hotel Windhoek
Corner Auas & Aviation Road, Windhoek, 9000, Namibia
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1 Room With 2 Adults Change Search
Room
Room
Address
Corner Auas & Aviation Road, Windhoek, 9000, Namibia
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Breakfast
- Free Parking
- Swimming Pool
- Garden
- Golf Course
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Hair dryer
- Shower
- Coffee/tea maker
- Refrigerator
- Children's playground
- BBQ facilities
- Heating
- Snack bar
- Private check-in/check-out
- Wheelchair accessible
- On-site parking
- mini bar
- kids club
- outdoor pool
- Poolside bar
- shuttle service
- telephone
- kitchenware
- blackout curtains
- 24-hour security
- Concierge services
- Designated Smoking Area
- Doorman
- Family Rooms
- Free Wi-Fi
- Hair/Beauty Salon
- Massage services
- Restaurant(s)
- Closet
- Daily Housekeeping
- English
- German
- Portuguese
- Spanish
- Happy Hour
- Non-Smoking Rooms Available
- gift/souvenir shop
- taxi service
- Linens
- Private Entrance
- Carpeting
- Mirror
- Smoke alarms
- Fire extinguishers
- Bicycle parking
- Shared stationery such as printed menus, magazines, pens, and paper removed
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- Access to health care professionals
- Staff trained in safety protocol
- Temperature check for guests and staff
- Free face masks
- Contactless check-in/out
- Food delivery
- balcony/terrace
- Body thermometer available
- CCTV security in common areas
- Complimentary drinking water
- Currency exchange service
- Daily disinfection
- Entertainment services
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- On-site accessible restaurants/lounges
- Room towels provided
- Safety chain and/or latch on doors available
- Soundproof rooms available
- Spa services
- Spa/sauna
- Toiletries provided
- Tour services
- TV & Movies/Shows
- Wake up call
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Individually-wrapped food options
- Air conditioning in public area
- Heating in public area
- Alternative meal arrangement
- Trash cans
- Socket near the bed
- Sleep comfort items
- Accessible by stairs
- Walk-in shower
- Desk/workspace available
- Professional cleaning services
- Cleaning products available
- Room service available
- Clothes drying rack
- Alcoholic beverages available
- Airport shuttle (charges may apply)
- Xerox/fax in business center
- Kid-friendly dining
Airports Show all on map »
- Eros Airport - 1.19 mi
- Hosea Kutako Intl Airport - 25.76 mi
Click here to leave your opinion >>
Markus (Family with young children)
stayed in April, 2026
Guest Score 1 out of 10
Very Poor
Location
Dear Management,
I am writing to formally raise a complaint regarding my recent stay at Mövenpick Hotel Windhoek from 23 April to 26 April. Unfortunately, the experience fell well below the standard expected of a hotel of your reputation.
From the outset, there were several operational and service shortcomings. Upon arrival, I was initially provided with the incorrect room number, which created unnecessary confusion. Once settled, the room itself was inadequately prepared for two guests, despite the booking clearly being for two people. There was only one towel, one bathrobe, and no toilet paper provided.
Housekeeping was particularly concerning on the second day of our stay. We returned to the room to find the bed completely stripped and no further cleaning or servicing completed. This left the room unusable, and we were forced to wait while the issue was addressed. During this time, we had drinks at the bar, which we were required to pay for despite the inconvenience caused by the incomplete housekeeping service. When service was eventually carried out, it was still incomplete, with the bathroom not cleaned at all.
Room service and food quality were consistently problematic. There were excessive delays in delivery, and orders were frequently incorrect or incomplete. For example, I ordered a sirloin steak but received a fillet, for which I was charged. The meal arrived cold, and the sides and sauce were missing. When I called to have this corrected, the replacements were still inaccurate (wrong sauce), and although a new beer was delivered, I was charged for it despite the original beer being warm and unfit to drink.
There were also ongoing inconsistencies with beverages and basic service delivery. On the first morning, cappuccino was not available via room service. Later that same afternoon, cappuccinos were suddenly available. The following morning, only filter coffee could be provided, and this was delivered without milk. Similarly, there were issues with t
Viacheslav (Solo Traveler)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
1. A very good quality breakfast.
2. A good steak house.
3. A very calm location though close to the main road.
4. A nice swimming pool.
No complain.
Allison (Solo Traveler)
stayed in January, 2026
Guest Score 8 out of 10
Very Good
Breakfast buffet was good, but I would like to have had additional breakfast options, i.e. the ability to just order one item. The buffet was a good value if you wanted to eat a big breakfast but not worth it if you wanted to eat less. Food itself for all meals was excellent. Staff was friendly and helpful.
My stay was intended to be paid for by the company that made the reservation, but the hotel said that they could not process their payment because the reservation was made through booking.com. I was forced to pay for the entire stay out of pocket and then request reimbursement later. This was extremely irritating and makes no sense. The company believed that they were authorizing payment for my stay when they made the reservation and gave their credit card information. I don't understand whether this is a problem with booking.com or with the hotel's policy (or both), but it is confusing, misleading, and very inconvenient.
Sarika (Couple)
stayed in January, 2026
Guest Score 8 out of 10
Very Good
The staff are very friendly and the food is good
The bathroom’s facilities were old
Angelina (Solo Traveler)
stayed in September, 2025
Guest Score 7 out of 10
Good
Overall, the staff was very friendly and helpful.
The hotel is located in a quiet area, and has a lovely garden.
The chocolate hour was a nice experience and creates an ambiance for guests interaction.
There are some minor maintenance and repairs to done.
Also, cleaning, reposition of towels and bed making were not as expected.
As Namibia has a different power socket, there was no adapters available for guests to borrow.
Carlo (Solo Traveler)
stayed in August, 2025
Guest Score 7 out of 10
Good
Clean and comfortable
Service was terrible
MannyHuman (Group Traveler)
stayed in July, 2025
Guest Score 9 out of 10
Wonderful
The breakfast was amazing and the the staff were all very friendly
De (Family with young children)
stayed in April, 2025
Guest Score 8 out of 10
Very Good
Nice and modern and new
Nothing all was good
Shinedima (Business Traveler)
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
Jared (Solo Traveler)
stayed in April, 2025
Guest Score 8 out of 10
Very Good
Breakfast was fantastic, fresh produce on offer.
Celia (Solo Traveler)
stayed in April, 2025
Guest Score 8 out of 10
Very Good
- Some excellent staff. All very friendly - specifically Memory on the front desk. She was extremely helpful with any questions I had and helped to arrange a day trip for me.
- the Shuttle driver was also great. He drove me to an activity in the morning and waited there for 2 hours to bring me back. Great service.
- the hotel itself in the reception / dining areas is very modern and well presented.
- the pool area was nice and quiet.
- overall selection of food for breakfast / lunch / dinner were pretty good.
- Wifi was very temperamental - mostly not usable. Although slightly better in central areas.
- Room service - tried to ring dining services for 30 minutes with no answer. When I got through they had a different menu from the in-dining menu that was originally given, with lots of things removed. Staff were very apologetic, but for a 5* hotel, i was a bit disappointed.
- the buffet was the same food for both lunch and the dinner (Easter weekend) which was disappointing.
- location great for the smaller airport but there was nothing walkable from the hotel. Not essential but would have been preferable to have coffee shop / supermarket nearby.
- promotes having a spa but there were just in-room massages offered. Not a big issue but something I would have liked to be aware of when booking the hotel.
- I booked a room with pool view and was not given that view. Not something I complained about at the time as it doesn’t bother me too much. But little things like that make the difference on my overall view of the hotel stay.
Philly (Solo Traveler)
stayed in April, 2025
Guest Score 2 out of 10
Poor
Stunning
Bad attitude from staff. No shuttle to the airport. Staff felt I should walk. With 2 suitcases at 4am!!!
Morning staff were mortified when they heard of my treatment. Given the wrong room. Then changed to a worse one.
James (Couple)
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
CarmensandiegoP (Solo Traveler)
stayed in April, 2025
Guest Score 9 out of 10
Wonderful
I did not have the breakfast as it was not included in my package.
The shower could have been a bit cleaner, and the vanity was really worn out, it had sever water damage at the bottom of it and could use a replacement as it makes the bathroom look really bad. ( even though it isn't)
Corne (Family with young children)
stayed in April, 2025
Guest Score 5 out of 10
Fair
Reception and Restaurant decor is very nice. Rooms are clean but bathrooms outdated and shower in bath is very tight. Restaurant food is very average. Had a nice pizza but service is a bit slow and you can see hotel is in the beginning part of reviving as this used to be Safari hotel. This can become the top hotel in Windhoek but they will need to pull up their socks.
Nico (Business Traveler)
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
Margareth (Couple)
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
The classy, elegant ambiance of the hotel with high quality items
Minh P. (Group Traveler)
stayed in March, 2025
Guest Score 2 out of 10
Poor
Very good
Letsielo (Business Traveler)
stayed in March, 2025
Guest Score 5 out of 10
Fair
Sifoni (Solo Traveler)
stayed in March, 2025
Guest Score 9 out of 10
Wonderful
24 hour reception is very convenient. Also I stayed a few days ago and the wifi was sketchy, however during this stay there were no problems at all. Perhaps had something to do with the volume of guests staying which cannot be helped
Thank you for your information!
Area information
- Eros Airport - 1.19 mi
- Hosea Kutako Intl Airport - 25.76 mi
- Daan Viljoen Game Park - 8.72 mi
- Eros Aerodrome - 232 f
- Ausspannplatz - 1.61 mi
- Neudamm - 12.09 mi
- Oanob - 27.92 mi
- Francois-Feste - 30.10 mi
- Friedrichsruh North - 32.15 mi
- Hatsamas - 32.39 mi
- Osona - 35.09 mi
- Bauf - 42.61 mi
- Otjozonjati - 44.16 mi
- Rehoboth - 48.97 mi
- Kleeberge - 56.97 mi
Airports Show all on map »
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Movenpick Hotel Windhoek
Corner Auas & Aviation Road, Windhoek, 9000, Namibia