Shower head wouldn't stay high enough up for me. Breakfast was very lackluster. No eggs. No bacon or sausage. Just some really bad vienna sausages. Bed was two twins pushed together.

Nothing

The booking process was cumbersome, the receptionist didn't properly understand English which was barrier to our communication. The room locks were not working and one had to wait for many minutes while they were trying to fix it. The facility is not being maintained. It has decapitated.

Room and WC need to be refurbished, No plugs in bedrom

Furnitures (and room door) needs some refresh. Carpets on coridors are flaking

The room was a bit drab. The hallway carpets stained and tattered in places. My biggest complaint is that the front desk , while well meaning, just misses the mark when it comes to customer service. 36 hours prior to arrival I sent them a message through Booking.com and an email directly to reservation asking about any transfer service. Both messages went unanswered. When the taxi from the airport doubled the price upon arrival at the hotel the front desk clerk refused to give me assistance but after I paid the inflated fee and the driver had left he told me the rate was far too high and their shuttle was half the price. That was all I needed him to say in front of the driver. Two weeks prior to arrival I got a message that the hotel wanted me to provide a credit card and assume them I was coming or they would cancel my booking. I confirmed and noted that I had guaranteed my arrival with a valid credit card. When checking out they informed me that my credit card was not valid and I needed to pay. I had already planned to leave their hotel at a specific time and had my luggage packed with my cards at the bottom of my duffel. I had to dig through it to find a card. I asked them why they hadn’t informed me at check in . I got an automatic insincere apology and no explanation. I had asked for a one hour late check out and was assured twice that it was approved. When I got back to my room after the standard check out time my key card would not work and I wasted 15 minutes of my time talking to reception because now notation had been made in my file. It may sound minor but I am on a three month journey and things like this should not happen at what is represented as a fine hotel. The long and the short of it is that I made my dissatisfaction known and changed hotels.

It’s not a 4-star hotel. Not even close. It’s outdated and neglected. Breakfast selection was abysmal and the room windows are not double glazed, you hear everything especially the street parties at the weekend. There are better alternatives close by.

rooms need to be updated, You could expect more from a Pestana hotel.

The breakfast did not have much of a variety on the hot meals. The pastries were great

Everything was just perfect!