Shangri-la Tanjung Aru Resort
20 Jalan Aru, Kota Kinabalu, Sabah, 88995, Malaysia
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nights
1 Room With 2 Adults Change Search
Room
Room
Address
20 Jalan Aru, Kota Kinabalu, Sabah, 88995, Malaysia
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Business Center
- Free Parking
- Swimming Pool
- Garden
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Water sports
- BBQ facilities
- Trouser press
- Fishing
- Table tennis
- Canoeing
- Packed lunches
- Fax/photocopying
- Diving
- Mini golf
- Snack bar
- Private check-in/check-out
- Shared lounge/TV area
- Beachfront
- Water park
- Wheelchair accessible
- On-site parking
- indoor pool
- kids club
- outdoor pool
- 24-hour security
- Concierge services
- Designated Smoking Area
- Family Rooms
- Free Wi-Fi
- Live entertainment
- Massage services
- Off-Site parking
- Restaurant(s)
- Snorkeling
- Sun Deck
- Daily Housekeeping
- Convenience Store
- Happy Hour
- Non-Smoking Rooms Available
- Board games/puzzles
- Indoor play area
- Emergency cord in bathroom
- Infinity pool
- Pool with view
- Wine/champagne
- Fruits
- Fence around pool
- Yoga classes
- Fitness classes
- Personal trainer
- Kids' pool
- Themed dinner nights
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Process in place to check health of guests
- First aid kit available
- Cashless payment available
- Mobile app for room service
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- All plates, cutlery, glasses and other tableware have been sanitized
- Access to health care professionals
- Free face masks
- Contactless check-in/out
- Food delivery
- Electronic room key
- Audible alarm
- balcony/terrace
- Car rental available
- CCTV security in common areas
- Currency exchange service
- Daily disinfection
- Entertainment services
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Lower bathroom sinks available
- Luggage storage & lockers
- Restaurant (special diets available)
- Spa services
- Spa/sauna
- Tennis court & equipment
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Accessible toilet
- Valet parking (charges may apply)
- Kid-friendly dining
Airports Show all on map »
- Kota Kinabalu Airport - 1.40 mi
Museums
- Sabah State Museum & Heritage Village - 2.04 mi
- Signal Hill Observatory - 3.29 mi
Click here to leave your opinion >>
Sivanath (Couple)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Here’s a more polished and professional version of your feedback:
⸻
I would like to commend the reception team for their warm and professional approach. The Duty Manager on duty was extremely helpful, attentive, and delivered excellent service.
However, I was disappointed with the experience I had with the reservation team. When I called for assistance, they were quite rigid, unable to accommodate my request, and the interaction came across as unfriendly. I had to make a second call and speak directly with the Duty Manager, who was able to handle my request efficiently and professionally.
I am unsure what the issue was with the reservation team, but I hope management, including the General Manager, can look into this matter to ensure a more service-oriented and customer-friendly approach moving forward.
Special thanks to Yee Yan and Jeffery (Duty Manager) for their outstanding service and professionalism.
They way the reservation staff approach
Sukma (Family with young children)
stayed in January, 2026
Guest Score 7 out of 10
Good
The upgraded room, the cleanliness, the overall facility and ground, enjoyed the live band performance, the hospitality of the staff that checked us in at reception, and a big spread during breakfast
The breakfast - sambal nasi lemak way too sweet even for me who enjoyed a slightly sweet sambal. At the Bubur Manis section - The bubur pulut hitam served was tasteless- no hint of sugar, coconut milk or salt at all..went and raised my complaint to the staff but not sure if any actions were taken. Perhaps kitchen staff need to taste the food before serving them. Also it took forever to get my extra bed, specifically 3 calls to the housekeeping, reception and housekeeping again- to finally obtained my extra bed, which was already around 9 pm.
Mara (Family with young children)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
Gorgeous property with many activities to keep parents and kids occupied
There was construction ongoing as part of an overall upgrade. Upgrade is needed but at times the noise detracted from the luxury resort vibes
Whitney (Family with young children)
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
The kids activities, pool and beach were fantastic. Food was good and service friendly.
We went over Christmas and the resort was extremely busy. Getting breakfast items was like the hunger games and the staff couldn’t keep up. Some of the coffee machines weren’t working. Not a huge deal but given it’s the Shangri la and the price, the expectations were higher than the reality.
Sirenjivi (Family with young children)
stayed in December, 2025
Guest Score 4 out of 10
Disappointing
Room Very Dusty...
At Reception Counter Make Me Upset Because Ask Me Wait To Check In Before 3pm...3.20pm i Go Reception Then Only Give Me Check In..So Bad Service.
Nice Facality...
Samson (Couple)
stayed in December, 2025
Guest Score 7 out of 10
Good
The gym, the lounge area, the bfst buffet!
The pool is quite run down. The flooring is giving way. The lobby was closed due to renovation and we booked and paid before the renovation was informed. Being Christmas we thought it would be really welcoming but the place was closed for Reno. The rooms and carpets are all run down and old.
Sopian (Family with young children)
stayed in December, 2025
Guest Score 7 out of 10
Good
Parking was available, but a bit far for hotel guests due to a private function.
The big pool was awesome and I was impressed with the alertness of life-savers and the numbers on duty at a time.
The water theme park needs to be upgraded and more challenging for adults.
Breakfast are awesome menus, both for locals appetite and Koreans.
Parking near to the entrance should be a priority for inhouse guests.
TV Channels needs improvements.
The live band stopped too early...at the beach and perhaps they can start a bit late around 7 pm and finishes around 11pm.
Sandra (Couple)
stayed in November, 2025
Guest Score 9 out of 10
Wonderful
Beautiful waterfront view. A pier on the property to catch a tour to other islands.
Hussien (Family with young children)
stayed in November, 2025
Guest Score 8 out of 10
Very Good
A view on the beach with a beach area that is well utilized and an amazing pool by the beach. The staff are very very polite.
Needs re-innovation, seems a bit old.
Matthew (Couple)
stayed in November, 2025
Guest Score 6 out of 10
Pleasant
Location was convenient, pool was nice as well as the food.
Rooms are a bit dated, and there were several cockroaches.
elvalynn (Family with young children)
stayed in October, 2025
Guest Score 9 out of 10
Wonderful
The daily activities are rich, especially the cooking class we joined are just amazing!!!
The receptionist NEVER answered the phone call! Only via wechat app chat , and the water of the beach is not as clear as that of Magellan Sutera. And the sands on the beach hurts the feet board, which can not be compared to that of ShangriLa Rasa Ria.
See B. (Family with young children)
stayed in July, 2025
Guest Score 7 out of 10
Good
Location and the pool
Room and building not well maintained
Irfan (Group Traveler)
stayed in July, 2025
Guest Score 9 out of 10
Wonderful
Great service , plenty of activities
Room a bit dated but nice and clean
Afiqah (Family with young children)
stayed in July, 2025
Guest Score 9 out of 10
Wonderful
super family friendly. loved the facilities, very fun. there is also an indoor option for when the weather gets too hot.
Sharmini (Couple)
stayed in June, 2025
Guest Score 10 out of 10
Exceptional
breakfast was good, room was good
NA
Jan A. (Couple)
stayed in June, 2025
Guest Score 6 out of 10
Pleasant
Location
Old rooms in need of upgrade
Food outlets with limited food options
AlexGeorgiev (Family with young children)
stayed in May, 2025
Guest Score 10 out of 10
Exceptional
Great and peaceful location, amazing personnel, we were taken for private check-in. During our week there everyone was super helpful! Would be going back for sure!
La (Family with young children)
stayed in May, 2025
Guest Score 8 out of 10
Very Good
The staffs are very welcoming and always ready to assist with anything. We had an AC issue and called front desk, within 5 mins staff came to resolve the issue. The kids facility is great, my child enjoyed the water slides very much. Breakfast options are excellent.
Can be a bit noisy and crowded as it’s quite busy.
Nur (Family with young children)
stayed in May, 2025
Guest Score 10 out of 10
Exceptional
Slavka (Family with young children)
stayed in May, 2025
Guest Score 10 out of 10
Exceptional
Thank you for your information!
Availability from Tue, Apr 7, 2026 To Fri, Apr 10, 2026 For 1 Room (Change Search)
Room type
Max
Rate
Horizon Club Seaview King Room
The spacious double room offers air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom featuring a walk-in shower. the unit offers 1 bed.
2 x
$479.33USD
Book Now
Average nightly rate
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
-
$479.33
$479.33
$479.33
-
-
-
Average nightly rate $479.33
Total (including tax) $1,704.27
3 x
$523.89USD
Book Now
Average nightly rate
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
-
$523.89
$523.89
$523.89
-
-
-
Average nightly rate $523.89
Total (including tax) $1,862.00
- Accessible by lift
- Adapter
- Air conditioning
- Alarm clock
- Balcony
- Bath or Shower
- Bathrobe(s)
- Bidet
- Body soap
- Closet
- Clothes rack
- Coffee/tea machine
- Complimentary drinking water
- Conditioner
- Crib(s)
- Desk
- Electric kettle
- Entire unit wheelchair accessible
- Executive Lounge Access
- Flat-screen TV
- Fold-up bed
- Fruit
- Hair dryer
- In-room safe box
- Iron and ironing board
- Key card access
- Linens
- Mini bar
- Non-feather pillow
- Outdoor furniture
- Phone
- Private bathroom
- Radio
- Room with view
- Satellite/cable channels
- Sea view
- Shower cap
- Slippers
- Smoke alarm
- Socket near the bed
- Sofa bed
- Tile/Marble floor
- Toilet
- Toilet paper
- Toiletries
- Towels
- Trash cans
- TV
- Upper floors accessible by elevator
- Wake-up service
- Walk-in shower
- Window
View more >>
Horizon Club Seaview Twin Room
The spacious twin room provides air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom featuring a walk-in shower. the unit offers 2 beds.
2 x
$479.33USD
Book Now
Average nightly rate
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
-
$479.33
$479.33
$479.33
-
-
-
Average nightly rate $479.33
Total (including tax) $1,704.27
3 x
$523.89USD
Book Now
Average nightly rate
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
-
$523.89
$523.89
$523.89
-
-
-
Average nightly rate $523.89
Total (including tax) $1,862.00
- Accessible by lift
- Adapter
- Air conditioning
- Alarm clock
- Balcony
- Bath or Shower
- Bathrobe(s)
- Bidet
- Body soap
- Closet
- Clothes rack
- Coffee/tea machine
- Complimentary drinking water
- Conditioner
- Crib(s)
- Desk
- Electric kettle
- Entire unit wheelchair accessible
- Executive Lounge Access
- Flat-screen TV
- Fold-up bed
- Fruit
- Hair dryer
- In-room safe box
- Iron and ironing board
- Key card access
- Linens
- Mini bar
- Non-feather pillow
- Outdoor furniture
- Phone
- Private bathroom
- Radio
- Room with view
- Satellite/cable channels
- Sea view
- Shower cap
- Slippers
- Smoke alarm
- Socket near the bed
- Sofa bed
- Tile/Marble floor
- Toilet
- Toilet paper
- Toiletries
- Towels
- Trash cans
- TV
- Upper floors accessible by elevator
- Wake-up service
- Walk-in shower
- Window
View more >>
Kinabalu Jungle Themed Family Suite
The spacious family room features air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom boasting a walk-in shower. the unit has 2 beds.
2 x
$553.60USD
Book Now
Average nightly rate
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
-
$553.60
$553.60
$553.60
-
-
-
Average nightly rate $553.60
Total (including tax) $1,967.18
3 x
$553.60USD
Book Now
Average nightly rate
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
-
$553.60
$553.60
$553.60
-
-
-
Average nightly rate $553.60
Total (including tax) $1,967.18
- Accessible by lift
- Adapter
- Air conditioning
- Alarm clock
- Balcony
- Bath or Shower
- Bathrobe(s)
- Bidet
- Body soap
- Carpeting
- Closet
- Clothes rack
- Coffee/tea machine
- Complimentary drinking water
- Conditioner
- Desk
- Electric kettle
- Entire unit wheelchair accessible
- Executive Lounge Access
- Flat-screen TV
- Fruit
- Hair dryer
- In-room safe box
- Iron and ironing board
- Key card access
- Linens
- Mini bar
- Non-feather pillow
- Outdoor furniture
- Phone
- Private bathroom
- Radio
- Room with view
- Satellite/cable channels
- Sea view
- Shower cap
- Slippers
- Smoke alarm
- Socket near the bed
- Sofa bed
- Toilet
- Toilet paper
- Toiletries
- Towels
- Trash cans
- TV
- Upper floors accessible by elevator
- Wake-up service
- Walk-in shower
View more >>
Area information
- Kota Kinabalu Airport - 1.40 mi
- North Borneo Railway - 1.29 mi
- Surob Cattle Station - 42.51 mi
- Sabah State Museum & Heritage Village - 2.04 mi
- Signal Hill Observatory - 3.29 mi
- Green Connection Aquarium - 42.41 mi
- Tunku Abdul Rahman Park - 2.08 mi
- Lok Kawi Wildlife Park - 7.56 mi
- Crocker Range National Park - 25.86 mi
- City Park - 36.91 mi
- Lok Kawi Wildlife Park - 43.45 mi
- Petagas War Memorial - 2.56 mi
- Atkinson Clock Tower - 3.03 mi
- Gaya Street (Sunday Market) - 2.96 mi
- St. Michael Church Penampang - 5.70 mi
- Menara Tun Mustapha (Sabah Foundation Building) - 6.32 mi
- Tuaran River - 21.07 mi
- Suria Sabah Shopping Mall - 37.13 mi
- Sabah State Mosque - 1.74 mi
- Kota Kinabalu Central Market - 2.85 mi
- KK Esplanade - 3.02 mi
- Gaya Harbour - 3.52 mi
- Kota Kinabalu Wetland Centre - 3.93 mi
- Likas Sport Complex - 4.16 mi
- Kota Kinabalu Harbour - 4.19 mi
- Likas City Mosque - 5.30 mi
- Borneo Marine Research Institute (BMRI) Complex - 7.51 mi
- Monsopiad Cultural Village - 35.64 mi
- Mount Kota Kinabalu - 35.98 mi
- Centre Point Sabah - 36.45 mi
- KK Plaza - 36.69 mi
- Gaya Street Sunday Market - 37.21 mi
- Taman Negara Kinabalu - 43.88 mi
- Limbawang Agricultural Station - 46.42 mi
- 1Borneo Hypermall - 52.68 mi
Airports Show all on map »
Transport
Train stations Show all on map »
Museums
Art Galleries Show all on map »
Attractions/Entertainment
Zoo Show all on map »
Other attractions
National Parks Show all on map »
Monuments and Landmarks Show all on map »
Famous Streets Show all on map »
Historical Buildings Show all on map »
Rivers and Lakes Show all on map »
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Shangri-la Tanjung Aru Resort
20 Jalan Aru, Kota Kinabalu, Sabah, 88995, Malaysia