The hotel is in the Jaguar park so you are forced to eat there or at other places in the park. I Left the park to go to a restaurant and paid 30 dollars to go ten minutes and 50 dollars coming from the restaurant. There is no Uber so the taxi drivers are going to totally rip you off. So I was kind of stuck in the jaguar park didn’t like that’s I feel they should team up with the other hotels and work on a shuttle for the people who want to go out and eat and come back for a small fee.

Limited access to the beach. No handrails on stairs. Pool was small with no room for lounges or chairs around it.

Nothing!

Would have loved a tv in the room, but that is only a small thing. You will likely spend your time enjoying the facilités and the beach.

The beds are EXTREMELY hard and uncomfortable. The mosquitos are everywhere and they are huge, so take bug spray or buy some when you get there and you'll be fine. The beach access is right as you walk off the property however, you have to walk down a bit to avoid the rocks. We went mid September and the beachfront was consumed by seaweed. The property is located in a national park and you DO have to pay a fee to enter the park and beware that not every establishment has the same exchange rate so be careful of getting swindled on prices. Overall, it's not that big of a deal but we were not made aware of this until the night before we flew out and the hotel sent us a message with this information.

This hotel stands out in creating a vipe and its own PR but it did not fullfill the created expectations and was the worst experience in three weeks travelling Yucatan 1. The hotel runs a good and popular Thai restaurant that occupies the entire deck and creates a very bussy and hectic atmosphere - not at all what they promise 2. The small swimming pool is in the restaurant area, actually cut in half by the exit to the restaurant - no privacy whatsoever and nobody thus used it 3. We had a one night stayover and chose the room without a view - which turned out to be a very cramped room in what looked like the cellar (certainly not the 20m2 in the description) with a window facing the hallway( thus no window) and a humidifyer that was necessary to keep the room dry - making a terrible noise at least twice as hard as the airco. This has been remarked before by guests - they promised to fix it, but clearly have not done so. 4 the staff in the evening serving the restaurant was very efficient and professional- the staff serving breakfast was rude, did only serve us parts of the breakfast we orderd ( we had to aak for the rest) In conclusion this is a hotel that does not deserve the label boutique hotel and is far too expensive for the experience it offers

That we had to leave.

Staff is incompetent and the property is way too expensive for what it is

Getting to downtown Tulum or other parts of the hotel zone can be time consuming and expensive(reliant on taxis)

The noise : loud (> 60 db with closed doors) generator in front of the mastersuite (20% discount and free breakfast as a compensation for the inconvenience), circular saw at various occasions during various days, music as from the morning until past 10 pm does not allow you to enjoy the rest and the ocean on the balcony of the master suite situated right above the restaurant, the restaurant is moreover open to parties. The sliding doors of the inside restaurant do not properly close anymore leading wind and rain to come inside and it was moreover leaking inside the restaurant.

The service at the restaurant during the breakfast could be more attentive.

The only suggestion I have would be to consider not turning the air conditioner on every time you clean / enter an empty room, if you are truly committed to reducing the establishment’s impact on the environment. And the only thing which was slightly disturbing was the humming from the pool pump in our room, which wasn’t turned off until midnight each night, and the tank that comes to collect the water waste early each morning.

That I can’t afford to stay more days. Jk everything was perfect.

Awful experience. In general, facility is not so great compared to price and what you can find around for the same amount of money. Price is 5 star, the rest is 3 star max. We booked a room “without sea view” but we were expecting still a window… they put us in a very humid and tiny room downstairs behind their office without any window.. definitely not what you expect from that price. The room seemed a converted laundry and had a 24/7 air converter to chance hair. Once we complained the concierge was not able to solve the issue changing room or giving us back money independently, he had to call “his boss” who was not there and not replying the phone very quickly so the wait was very long. We lost hours trying to solve the issue, and at the end they came up with the solution of making us pay +200€ more to change room. We refused, agreed for a refund and left the hotel but I have never received the refund. Not the best hotel choice!

They wanted to charge me the cost of the stay twice. Especially rude is the owner (or is she only leader of the administration), she told her employee "cobrale todo lo que puedes" while I was standing right in front of them. She was not aware that I am quite fluent in Spanish. (It translates to "charge him everything you can"). I soon got the impression that they only see the dollars in me that I should spend and their hospitality didn't feel sincere at all. The property is inside a national park which means that everytime you want to get from town to the hotel you must undergo a humiliating security check by gunned military personnel (open the boot of your car and alike) and to get to the hotel initially you must pay the park entrance fee!

Food was not up to scratch. The Thai food was really very average!