Kai Tulum
Carretera A Tulum - Boca Paila Km 0.5, Tulum, 77780, Mexico
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1 Room With 2 Adults Change Search
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Room
Address
Carretera A Tulum - Boca Paila Km 0.5, Tulum, 77780, Mexico
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Parking
- Garden
- Room Service
- Safety Deposit Box
- Babysitting/Child Services
- Bar
- Coffee shop
- BBQ facilities
- Fishing
- Canoeing
- Diving
- Private check-in/check-out
- indoor pool
- outdoor pool
- Poolside bar
- shuttle service
- kitchenware
- 24-hour security
- Concierge services
- Designated Smoking Area
- Family Rooms
- Free Wi-Fi
- Massage services
- Off-Site parking
- Restaurant(s)
- Snorkeling
- Wind Surfing
- Daily Housekeeping
- English
- French
- Italian
- Portuguese
- Spanish
- Non-Smoking Rooms Available
- Smoke alarms
- Fire extinguishers
- First aid kit available
- Cashless payment available
- Mobile app for room service
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- Access to health care professionals
- Staff trained in safety protocol
- Temperature check for guests and staff
- Contactless check-in/out
- Food delivery
- balcony/terrace
- Car rental available
- CCTV security in common areas
- Daily disinfection
- Entertainment services
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Spa services
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Individually-wrapped food options
- Air conditioning in public area
- Alternative meal arrangement
- Cleaning products available
- Room service available
- Airport shuttle (charges may apply)
Click here to leave your opinion >>
Brandon (Couple)
stayed in February, 2026
Guest Score 1 out of 10
Very Poor
I honestly can’t express how disappointing this stay was. The property looked beautiful and very dreamy online, but the reality was completely different. Both of our kids woke up with severe bedbug bites all over their faces after the first night, which was extremely upsetting.
On top of that, there was a large diesel generator running next door that produced strong fumes throughout the night, making it very difficult to sleep. The service was poor, the food was mediocre at best, and there was very little hot water available for showering.
We are not people who usually complain, but this place was exceptionally bad. Overall, it was the worst booking we have ever made, and we would not recommend staying here.
Erika (Couple)
stayed in December, 2025
Guest Score 8 out of 10
Very Good
Very nice room, comfortable, clean. We also liked the access to the beach with its comfy beach chairs. The food in the restaurant was very delicious. We also enjoyed the gardens on the property.
The service in the restaurant can improve with the waiters. Sometimes it would take a long time for them to come and see if we needed anything, especially when we were sitting on the beach tables/chairs. Also, the responsivness of the receptionist can improve. We did not have hot water in our room for two days. We told the receptionist, he responded, but nothing was done until we had to go and insist with the staff at the restaurant. Also, we changed rooms for the last night and that room was not as nice as the original one. There was some electrical noise all night from the property next door and many mosquitoes in the room. So some rooms are better than others... With a few tweaks, we think that this hotel can improve and be even better. We hope this feedback helps, as we would like to return again on another occasion.
alexandra (Couple)
stayed in November, 2025
Guest Score 10 out of 10
Exceptional
We’ve thoroughly enjoyed our one week stay at Kai Tulum. Very helpful, welcoming staff, the on site restaurant is among the best on the beach. Everything is exactly as the pictures show. To be preferred to the “zona hotelera” if you just want to relax on the beach.
Nothing
David (Family with young children)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
On the beach!!
Cost of food, a bit expensive
Francisca (Family with young children)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
Great location, good food, very friendly people, everything was clean, the place and the room. I'm very satisfied ?
Sanda (Couple)
stayed in April, 2025
Guest Score 6 out of 10
Pleasant
Staff was friendly. Suit was clean and very romantic. Quiet place, beach with beautiful view.
We booked the King Suite with Ocean View, and were very disappointed to see that we actually had the view on the restaurant, and in the background, through windows of the restaurant, you could see the ocean. We felt cheated. Photos are attached.
Bed and pillows were very unfomfortable.
Every time you go to the restaurant, be it for breakfast, drink or dinner, you had to pay immediately, could not put it on the room and pay at the end.
To avoid surprise and disappointment, i also advice to check months when seaweeds appear on the beach. During this time neither beaches nor the ocean look the same as on the usual beautiful Caribbean photos. We spent 3 weeks on different beaches in Cancun and Tulum, and there was no day without them. Photos attached.
Alliance (Family with young children)
stayed in April, 2025
Guest Score 8 out of 10
Very Good
bungalow
deco
vibe
good concierge service
super clean
good security felt safe
maids very sweet
paradise beachfront
amazing deco and beach club
expensive-bad service at the restaurant-always remind you to leave tips-limited menu
dont eat at the restaurant
no fridge in rooms
they dont tell you that you have to pay for the park entrance each day-that you cant get a taxi at the hotel-taxis are like $30 one way to town or Tulum beach clubs-far from everything-we had to rent a car-no plastic allowed- police will search the car for it-difficult access and far from everything-
Simone (Family with young children)
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
The room had AC problems and we were not able to use the bathtub at all!
Jean (Couple)
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
We LOVED our stay at Kai. Not only is it in a gorgeous beachfront setting in a nature reserve within walking distance from the Tulum Mayan ruins, the hotel itself is clean, airy, tropical, has an amazing gourmet restaurant with fresh seafood and fresh juices and drinks, awesome beach lounging, an outdoor pool, yoga and massages on site, crystal clear blue water and powder soft beach, and the most friendly, accommodating staff ever. We came for our babymoon and if we could rate 11/10 we would. The restaurant at the hotel is the only one we found within walking distance that’s open late night for dinner, although there are other beach restaurants nearby during the day if you want to switch it up. We didn’t take any taxis our whole trip and just walked on the beach to get everywhere nearby (there are also little carts that take you up and down the main drive of the nature reserve if you don’t want to walk), but if you wanted to go into town it would make sense to rent a car/moto to save money since taxis are pretty expensive.
Hetal (Family with young children)
stayed in March, 2025
Guest Score 9 out of 10
Wonderful
Our family enjoyed the breakfast everyday! The staff in restaurant is wonderful
Quiet, serene and safe!
Kathy (Couple)
stayed in March, 2025
Guest Score 9 out of 10
Wonderful
Very quiet, beautiful beach, lovely room.
Restaurant was expensive and with a limited menu.
Eyup (Couple)
stayed in February, 2025
Guest Score 9 out of 10
Wonderful
Room was spacious and comfortable, clean, very safe.
Luca was very helpful and kind.
Internet was terrible, restaurant o.k.
Alexandra (Couple)
stayed in February, 2025
Guest Score 9 out of 10
Wonderful
Heinz-peter (Couple)
stayed in February, 2025
Guest Score 10 out of 10
Exceptional
Perfect hideaway on Playa de Pescadores
Music in restaurant generally too loud…
Merily (Couple)
stayed in February, 2025
Guest Score 1 out of 10
Very Poor
NOTHING TO LIKE WHEN STUFF JUST LIES!!
GUYS I HAVE ASKED YOU 6 TIMES - SEND ME THE INVOICES FOR MY STAYS! BOOKING CUSTOMER SERVICE HAS TALKED TO YOU AS WELL!
BE AWARE OF THAT HOTEL!!!! THEY PROMISE YOU INVOICE FOR YOUR COMPANY AND THEN JUST IGNORE YOU. AS SOON AS IT COMES TO TIPS, THEY ARE EXTREMELY PUSHY!
Merily (Couple)
stayed in January, 2025
Guest Score 5 out of 10
Fair
Nice area and the suite was cute.
The stuff is not reliable! I requested invoice for my company and they promised to send it to me for various times but never did. After asking for 5 times I’ve turned to Booking.com customer service.
Also they are extremely pushy with tips. Even for 2 drinks they will make you feel really uncomfortable for not leaving 20% tip.
Restaurant looks nice but food tasted plain. We dined in the next 2 hotel restaurants.
Beach is really beautiful but full of boats with rude “captains” who yell at you and force you to get out of the water.
Honestly the area is amazing but that hotel needs to make some changes to get some customers. No wonder it was empty.
Doyle (Couple)
stayed in January, 2025
Guest Score 7 out of 10
Good
Nice bungalows by the beach.
Lots of rules for guests to follow. Some silly ones..
Ozden E. (Group Traveler)
stayed in January, 2025
Guest Score 5 out of 10
Fair
This beach area is overrated for the price paid.
A lot of small boats on the beach, very wavy and over priced. Location is over protected.
Izabela (Family with young children)
stayed in December, 2024
Guest Score 8 out of 10
Very Good
We liked the beds
Heavy techno nonstop at the restaurant. No ambiance at the restaurant. Bad coffee delivered at different times each day to the room. Massage beside the restaurant with heavy techno. Fail on hospitality. Scams. We were offered to book a trip at almost double cost of what the actual provider charged us.
Adrian (Couple)
stayed in November, 2024
Guest Score 10 out of 10
Exceptional
Loved everything!
Loved everything!
Thank you for your information!
Area information
- Bus station Tulum Ruins - 1.05 mi
- Bus station - 2.22 mi
- Calica Cruise Terminal - 32.14 mi
- Playa del Carmen Maritime Terminal - 36.82 mi
- ADO International Bus Station - 36.93 mi
- Tulum Archeological Site - 0.66 mi
- Adventure Spa Palace - 25.24 mi
- Church of Guadalupe - 38.67 mi
- Parque Nacional Tulum - 1.78 mi
- Parque Natural Quintana Roo - 19.27 mi
- Kantenah Bay - 19.25 mi
- Disabled-friendly beach - 36.89 mi
- Mahi Golf Course - 35.41 mi
- 5th Avenue - 38.45 mi
- Cesiak - 6.18 mi
- Xcacel-Xcacelito - 10.31 mi
- Sian Ka'an Biosphere Reserve - 34.76 mi
- 28 de Julio Square - 37.20 mi
Transport
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Kai Tulum
Carretera A Tulum - Boca Paila Km 0.5, Tulum, 77780, Mexico