Hotel Dos Ceibas Eco Retreat
Carretera Tulum Boca Paila Km 10 Manzana 20 Lote 5 Colonia Tulum Ruinas, Tulum, 77780, Mexico
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1 Room With 2 Adults Change Search
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Room
Address
Carretera Tulum Boca Paila Km 10 Manzana 20 Lote 5 Colonia Tulum Ruinas, Tulum, 77780, Mexico
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Parking
- Garden
- Room Service
- Bar
- Coffee shop
- Water sports
- Diving
- Beachfront
- On-site parking
- 24-hour security
- Concierge services
- Designated Smoking Area
- Family Rooms
- Free Wi-Fi
- Massage services
- Private Beach
- Restaurant(s)
- Snorkeling
- Wind Surfing
- Daily Housekeeping
- Non-Smoking Rooms Available
- Public Bath
- Wine/champagne
- Outdoor furniture
- Yoga classes
- Sun loungers or beach chairs
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Process in place to check health of guests
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- All plates, cutlery, glasses and other tableware have been sanitized
- Access to health care professionals
- Contactless check-in/out
- Food delivery
- balcony/terrace
- Daily disinfection
- Luggage storage & lockers
- Spa services
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Professional cleaning services
- Room service available
- Airport shuttle (charges may apply)
- Shuttle service (charges may apply)
- Valet parking (charges may apply)
- Kid-friendly dining
Click here to leave your opinion >>
José A. (Family with young children)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Dos Ceibas Tulum is simply wonderful! My wife, our 3-year-old son, and I recently stayed at this beautiful eco-resort overlooking the Caribbean Sea, and we were absolutely delighted. Everything was impeccably clean and beautiful, with a fresh, invigorating breeze that you can feel in every corner. The suites are bright and comfortable, the beach restaurant offers fresh and delicious flavors, and the peaceful atmosphere is perfect for unwinding. Our little one had an incredible time running barefoot on the sand, playing in the waves, and enjoying nature. It was a magical and very special experience for the whole family.
Maybe the light in the night will be better for the stay
Anonymous (Couple)
stayed in April, 2026
Guest Score 7 out of 10
Good
location, right on the beach
No fridge or hair dryer. Windows need bug screens
Michele (Couple)
stayed in March, 2026
Guest Score 7 out of 10
Good
Staff were very friendly and helpful. Location was amazing.
Beds were not the best, no proper safe and breakfast was not good.
Lauren (Solo Traveler)
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Loved the beach club and the location of this hotel, a little farther down the beach from the main area. The room was cute, bed was solid but not uncomfortable. Breakfast was really good and the staff were all very nice. I would definitely return here in Tulum for the location (a bit farther down from the busy loud parts of Tulum, very chill)
I was there during a cold spell and needed more blankets as the room was quite open to the elements. but the temperature drop was quite unusual.
Ilya (Group Traveler)
stayed in February, 2026
Guest Score 7 out of 10
Good
Nice location, good beach and bar ))
Old and dirty rooms
Malik (Couple)
stayed in January, 2026
Guest Score 1 out of 10
Very Poor
If you want to stay in a hotel with cockroaches and rodents and mosquitos in your room, then this is the hotel for you. We stayed in the ocean suite room, where there were multiple exposed areas in the ceiling and roof where the bugs and rodents entered in from (included pictures of these exposed parts as well as one of the cockroaches that ended up on our bed). When I brought this issue up with management, they handed us a broom and told us that they would fix it when we were out on our excursions. Guess what? They never fixed the issue. They eventually moved us to another room for the final night of our stay after we demanded it. We were told that management would reach out about providing compensation and after waiting for almost a week, we didn't receive any email or call about compensation.
Tanya (Couple)
stayed in January, 2026
Guest Score 1 out of 10
Very Poor
The server at the restaurant was nice. All the rest was horrible from a to z.
Service was horrible. Most of the staff is hiding. The room was so dirty. Everything is run down and broken. The place needs major maintenance. I really cant beleive how dirty the room and whole entire hotel was. My bedding was disgusting. They offered me another room that was way worse. The rooms were empty i dont understand how they offered me such a downgrade. They never sent anyone to clean. The drinkable water was filthy. Im horrified. Dont ever stay there
WafflePants (Group Traveler)
stayed in December, 2025
Guest Score 7 out of 10
Good
The hotel is on the beach and serves very good pizza that is not too expensive either (considering just about all prices in Tulum are excessive) - the beach is beautiful but the waves can be fierce even in mild weather - so you got to like dealing with brutal waves to swim here. In general this entire place is about looks primarily and not to do sports or hikes.
I would not return here for sure.
This hotel seems to be on the downhill. We had breakfast here a few years before and it was great. This year they can't even be bothered to give you some fruits. All you get three slices of toast, margarine and some kind of eggs. We had to resort to buying bananas, papayas, oranges cutting them up and bringing that to the so called "free" breakfast. Cost like 5 dollars to do that. We found that to be ridiculous that a hotel at this price point would not even get you some fruits for breakfast.
The room was severely leaking during a rainstorm! Houskeeping only showed up after two days and after asking them to come. The parking area is tiny and you'll have a hard time getting you car in or out.
Anna-Mariia (Family with young children)
stayed in December, 2025
Guest Score 9 out of 10
Wonderful
Paradise. The grounds look otherwordly and well kept. However, the shower was an issue (we knew about the saltwater, but it was hard to figure where hot water was, as it was turning only after a long wait). Fan was loud, too.
Beautiful beach, good location if you want to be away from the crowds. But mind that it’s away from Tulum and the road along the coast has speed limit, so it would take twice longer to drive.
Edward (Solo Traveler)
stayed in December, 2025
Guest Score 9 out of 10
Wonderful
Incredibly friendly staff, free breakfast and good coffee. I had to pay extra to be moved away from the generator but the oceanfront unit was awesome.
Poor wifi, no screens on windows, charged exrtra to be moved into an available room away from the loud generator that runs 24/7.
Justin (Group Traveler)
stayed in November, 2025
Guest Score 1 out of 10
Very Poor
We did not get into the property as the rooms we booked was not available and we spent 1 hour talking to bookings trying to get this mess sorted out
Pull the rooms we booked was not available
Annette (Family with young children)
stayed in November, 2025
Guest Score 10 out of 10
Exceptional
Location and size and friendly staff!
Everything was wonderful!
OMAR (Family with young children)
stayed in August, 2025
Guest Score 10 out of 10
Exceptional
Super recommended, the staff and hotel concept are the best of the best
Laura (Family with young children)
stayed in July, 2025
Guest Score 1 out of 10
Very Poor
It's important to know that the bungalows are not fully sealed between the roof and the walls, meaning not only mosquitos but all types of critters and spiders can get in. I saw a huge furry spider come in from under the door. There is no a.c. so it was hot as heck, and only the big bed had a bug net around it, so the third person was completely exposed to the relentless mosquitos. The Internet was terrible, even though it says high speed Internet is provided, it's only strong in the outdoor restaurant area.
Bezich (Couple)
stayed in June, 2025
Guest Score 10 out of 10
Exceptional
Esli our host is an angel. the whole staff was over the top accommodating, we had our breakfast delivered to our balcony twice. the room was beautiful and so were the grounds. the grounds keeper does an amazing job of keeping up the gardens and pathways and raking the sand. Carlos, one of the servers has the sweetest smile and demeanor. we loved our stay and would definitely return. loved the hammocks and breeze and birds and wildlife on the property, you really feel like you are in paradise.
the tacos were a bit dry, we preferred the brick oven pizza which was excellent.
Tobias (Family with young children)
stayed in April, 2025
Guest Score 9 out of 10
Wonderful
as we came from USA with all air conditioning and refrigerators, we have been struggling the first 2 days to adjust to the heat and sleep with no air-controlled room. but after 2 days we have recognized how beautiful this place is and what mother nature brings with it. wonderful experiences. absolutely great to live in the jungle. Also all the big night life is more far away, so nights is really quiet.
there is nothing
Birol Y. (Couple)
stayed in April, 2025
Guest Score 6 out of 10
Pleasant
Very good location, walking distance to many good places. Very smiley staff, good service. They gave us room upgrade as comp which was a nice touch.
We were in room 7 which was right above the restourant kitchen, there was constant noices even at night and food smell coming, we couldn't sleep relaxly at all. Shower wasn't steady and hot and cold water was always waving. We had to burn ourself few times.
Carlos (Family with young children)
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
The staff are super nice and the food was delicious .
Heidi (Solo Traveler)
stayed in April, 2025
Guest Score 8 out of 10
Very Good
The beach area was lovely and the setting and Mayan style bungalows lovely. The story of how it came to be is also lovely - a couple who came together from different countries, and vowed to create a space where love grows. The anchor is a beautiful ceibas tree, which they planted when they first arrived. It's huge and has a commemorative sign. There is massages and some spa services offered (including a traditional Mayan sweat lodge), as well as a yoga platform. The restaurant is right on the beach and serves delicious food and cocktails. There is an array of different seating where you can perch and lounge for the day!
I did find the service a little slow coming to the lounge chairs. It was fine when you approach the bar. But sometimes it takes a long time for the server to return to see if you want anything, or to deliver your order. This easily could have been an extra busy time. I did feel that because I was alone, maybe I wasn't focused on as much. This is really a minor thing but it's something I did notice.
The huts are a little bit older (the faucet in the bathroom for example, slightly rusted). This did not bother be in the least. The room is not air conditioned, but there are fans directly above the bed, and in the room. The shower is lovely. There is privacy and a lovely little front yard. The location is ideal, and you can walk to little shops.
Morgan (Solo Traveler)
stayed in March, 2025
Guest Score 7 out of 10
Good
Super beautiful location, staff were all very friendly, only call out was the showers hot water was a little temperamental - otherwise lovely and would recommend!
Thank you for your information!
Area information
- Bus station - 4.99 mi
- Bus station Tulum Ruins - 5.88 mi
- Calica Cruise Terminal - 37.07 mi
- Playa del Carmen Maritime Terminal - 41.73 mi
- ADO International Bus Station - 41.84 mi
- Parque Nacional Tulum - 3.30 mi
- Parque Natural Quintana Roo - 19.26 mi
- Tulum Archeological Site - 5.71 mi
- Adventure Spa Palace - 30.24 mi
- Church of Guadalupe - 43.59 mi
- Kantenah Bay - 24.28 mi
- Disabled-friendly beach - 41.80 mi
- Mahi Golf Course - 40.34 mi
- 5th Avenue - 43.37 mi
- Cesiak - 1.14 mi
- Xcacel-Xcacelito - 15.34 mi
- Sian Ka'an Biosphere Reserve - 29.80 mi
- 28 de Julio Square - 42.12 mi
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Hotel Dos Ceibas Eco Retreat
Carretera Tulum Boca Paila Km 10 Manzana 20 Lote 5 Colonia Tulum Ruinas, Tulum, 77780, Mexico