It’s inside of the park and now they want to charge everyday to be there plus what you already paid for your stay

Being in the Jaguar national park had its challenges. I had to pay an extra charge, every day, because of the location of the hotel. As well, there is government security at the gate that controlled access into an out of the park.

We did not like the property but were unable to leave since we got there quite late. They made us pay the whole amount (which was extremely high for this hotel level and facilities. Since we arrived late we didn’t get the chance to see how horrible and unorganized the beach was. As part of the park and hotel rules noone is allowed to bring plastic in the property; which was very surprising for when we saw lots of plastic at the beach- and more importantly the staff to totally neglect collecting it. One of the days of our stay we wanted to go to the beach but all the lounges were already taken- not by the hotel guests but instead for random guests from whom the hotel was getting payment for renting them. When we complained as hotel guests the beach responsible advised the next time we wished to go to the beach to wake up early and leave our beach towels on the lounges so that he would know that we would like to use them. The next day we did it and some random guests just threw our towels. One of the days there was actually also a group playing beach volley at the reserved beach area between the lounges and the guests and the beach staff was just watching them without saying anything. No need to mention the designated smoking area with the ashtray full with a mountain of put out cigarettes- which at some point someone passed and picked up with his bare hands. As much as we tried to give them “another chance” it was getting worse and worse. We referred to booking for assistance several times and unfortunately due to their lack of professionalism we ended up having the worst Christmas holidays ever.

There isn't anything we would change.

little bit price

The quality of the food wasn’t great in the beach club. In particular the Greek salad was very disappointing.

The air conditioner was turned off every night around 10:15 by management and we had to turn it back on as the room would heat up quickly. The breakfast was inconsistent in the cooking and nothing special but it didn't matter much to us. The restaurant next door had a great lunch menu and everything was delicious.

Breakfast, small rooms

It would have been nice to have the restaurant open later in the evening as both tours we took brought us back to the hotel after the 6pm restaurant closing.

We swam a lot in the ocean, but at times the seaweed was annoying.

Beach club food was mediocre but the breakfast included in the stay was great.

The outdoor pool

- the accomodation is in the national jaguarpark so you have to pay 415 pesos to enter and all other days of your stay 120 pesos for taxes. - you are a bit isolated, you need to bike 3 km to get out of the park to find nearby restaurants

The information about the property was not clear when booking. The beach is beautiful but it’s a public beach, which means that it gets very crowded and the relaxing, peaceful atmosphere the property promotes is lost. They breakfast bar serves external customers too and on several busy days we waited up to 45 minutes to be served.

Eventhough there are several restaurants (Casa Maria and Cinco were fabulous) within the Park area, it did limit our choices for nearby dining experiences.

The hotel restaurant itself closes at 5, so you have to go off site for dinner to other restaurants. There’s an excellent Thai and Mexican place in walking distance but if you’re there for more than two nights options are limited and expensive. Transportation costs to/from airport are pricey.