Cenote Casa Tortuga Tulum
Carretera Federal Km 239 Ejido Jacinto Pat, Tulum, 77780, Mexico
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1 Room With 2 Adults Change Search
Room
Room
Address
Carretera Federal Km 239 Ejido Jacinto Pat, Tulum, 77780, Mexico
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Parking
- Swimming Pool
- Garden
- 24-Hour Front Desk
- Canoeing
- Hiking
- Water park
- outdoor pool
- shuttle service
- 24-hour security
- Family Rooms
- Free Wi-Fi
- Private Bath
- Restaurant(s)
- Snorkeling
- Daily Housekeeping
- English
- Spanish
- Non-Smoking Rooms Available
- Public Bath
- Pool with view
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Invoices
- Staff trained in safety protocol
- Daily disinfection
- Luggage storage & lockers
- Non-smoking property
- Tour services
- Physical/social distancing guidelines
- Air conditioning in public area
- Cleaning products available
Airports Show all on map »
- Cozumel Intl Airport - 33.70 mi
Click here to leave your opinion >>
mijuong (Family with young children)
stayed in January, 2026
Guest Score 4 out of 10
Disappointing
Free access to nice four casa Tortuga cenote
Porch was filled with bird's poo.. window was dirty
After one night i stayed my leg was bitten by bed tick really badly...still suffering.
I have traveled all over the country
And I slept a lot of(all kinds of) hotels
This is the first time I got bitten from bed tick in my life.
mijuong (Family with young children)
stayed in January, 2026
Guest Score 7 out of 10
Good
It was great bonus to get in beautiful four cenotes free
Breakfast option wasn't good-only one cafe
No place to eat dinner - near hotel
Hotel room porch was filled with bird's poo
Not cleaned and dirty windows
Saul (Couple)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
Everything! This property was amazing and definitely worth it! Would book again and again. People are so friendly and the amenities are outstanding! Will be coming back
Nothing. Everything was great
Osvaldo (Solo Traveler)
stayed in December, 2025
Guest Score 6 out of 10
Pleasant
Close location to cenote park.
Mosquitos outside and inside the room. Bring insect repellent for outside and inside the room.
Rebecca (Family with young children)
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
The room was exceptional especially for the price. Having two rooms, two bathrooms, a dining room and kitchenette! The location was amazing. There was a family of monkeys above the pool and the the access to the park was outstanding! We loved this place!
It's good to note that there is no food available after 5:30 on the property. There are places nearby and some that deliver though. Overall it was amazing there.
Antonio (Couple)
stayed in October, 2025
Guest Score 8 out of 10
Very Good
Perfect location to see this cenotes park.
Not their fault but they are building and under renovations. In a couple of years this hotel is gonna be amazing. Mark my words. I wish them good luck!! Rooms are great and service amazing. But they are growing. Still. Good choice to stay.
Heather (Family with young children)
stayed in June, 2025
Guest Score 10 out of 10
Exceptional
Loved the attention to detail. The park entrance and tour included. The little kitchenette was great. The air conditioning and giant fan really cooled you off. The stack was very attentive and helpful. Felt like a little efficient apartment. Great price for everything that you got.
Wish we would have booked more days.
Achama (Solo Traveler)
stayed in April, 2025
Guest Score 9 out of 10
Wonderful
Everything was great. The room was comfortable and the mattress was excellent.
I very much appreciated the ease of visiting the cenotes and also enjoyed the included kayak rental.
I didn't have a car, but had no trouble with transportation options. It just yakes a bit more
planning
Katarína (Couple)
stayed in March, 2025
Guest Score 10 out of 10
Exceptional
Weronika (Couple)
stayed in March, 2025
Guest Score 8 out of 10
Very Good
Love the fact that Cenotes tour and other activities were included in the price of the room.
Ida (Family with young children)
stayed in March, 2025
Guest Score 9 out of 10
Wonderful
Filippe (Solo Traveler)
stayed in March, 2025
Guest Score 8 out of 10
Very Good
Room is big. It’s like you have your own vila. Handy to go to the cenotes. Safe.
Mosquitos, a lot of mosquitos. My AC was not cooling. Some houses are still under construction. And the mosquitos.
Justin (Family with young children)
stayed in March, 2025
Guest Score 10 out of 10
Exceptional
We loved being so close to the Cenotes and to Tulum without actually staying in town. Our kids loved swimming in the Cenotes & the pool & seeing the jungle/forest. They saw lots of iguanas and we even saw monkeys one evening in the trees and the kids were so excited. It was a beautiful place and we had an amazing experience.
Wish there was more than one restaurant in the place & they need to spray for insects. We had quite a few spiders and even killed a scorpion one night, I am used to the insects but it kinda freaked my wife out. She is from Sonora in the desert and the spiders and bugs are not like they are in the jungle’s. She just wasn’t used to it. I loved it, lol She is more of a city girl.
Nayar (Couple)
stayed in March, 2025
Guest Score 8 out of 10
Very Good
The hotel was nice enough, with spacious rooms. It is pretty far off from everything else, but this was advertised, so no surprise there.
The main reason we chose this hotel were the cenotes that were included in the price. When we got there it became clear that this was a turist trap. The place was extremely crowded. We started the tour, and after seeing their "underground" cenotes we decided to leave (not really underground). I would recommend this hotel for the hotel itself, if you don't mind that it's a little far off. But I would definitely not recommend their cenotes, too many people.
Gaelle (Couple)
stayed in March, 2025
Guest Score 6 out of 10
Pleasant
Big room, clean and confortable
Cold shower, nothing to sit near the pool, crowded cenotes
Astrid (Solo Traveler)
stayed in March, 2025
Guest Score 9 out of 10
Wonderful
Large, clean and comfortable room, and great to get full access to the park. Also close to some other great Cenotes, and not far from Tulum town.
Only thing was the mosquitoes, just by opening the door quickly it was 50 mosquitoes, same for inside the car. There seemed to be some sort of mosquito nest right outside the door.
Luis G. (Family with young children)
stayed in February, 2025
Guest Score 8 out of 10
Very Good
This was for an extra night after we finished staying nearby with a larger group. It was nice and relaxing, especially with access to the cenotes. The facility is new and spotless, even with some plumbing issues.
The water stopped flowing in the morning, there was some plumbing issue. Hot water would run out quickly when there was water. The shower head was broken and would spray water in a bad direction.
Marcos (Couple)
stayed in February, 2025
Guest Score 10 out of 10
Exceptional
The hotel location is great , very quiet zone.
N/A
Anonymous (Couple)
stayed in February, 2025
Guest Score 7 out of 10
Good
Cenote access made it worth it! The rooms were clean and had what we needed.
Unfinished/lots of projects around the property. The doors need seals; mosquitos came in while we slept.
Philipp (Couple)
stayed in February, 2025
Guest Score 6 out of 10
Pleasant
The cenote park to be included is definitely nice.
It's a very beautiful park and on the outside the hotel looks nice too. Security is friendly. Lots of iguanas to see.
The room has lots of humidity and smells not good due to that. There wasn't a hair dryer available and no hooks for towels or clothes. We didn't get new sheets for the bed they just made it look pretty and that's it.
The cave restaurant collapsed 1 month before our visit so no romantic dinner inside the cave restaurant.
The location can be a little too remote for some and there's no activities at night there. Everything is closed.
Thank you for your information!
Area information
- Cozumel Intl Airport - 33.70 mi
- Bus station Tulum Ruins - 5.28 mi
- Bus station - 6.95 mi
- Calica Cruise Terminal - 26.30 mi
- Playa del Carmen Maritime Terminal - 31.01 mi
- ADO International Bus Station - 31.11 mi
- Tulum Archeological Site - 5.34 mi
- Adventure Spa Palace - 19.34 mi
- Church of Guadalupe - 32.83 mi
- Moon Palace - 60.42 mi
- Parque Nacional Tulum - 7.75 mi
- Parque Natural Quintana Roo - 21.15 mi
- Kantenah Bay - 13.30 mi
- Disabled-friendly beach - 31.08 mi
- Mahi Golf Course - 29.57 mi
- 5th Avenue - 32.63 mi
- Xcacel-Xcacelito - 4.38 mi
- Cesiak - 12.15 mi
- 28 de Julio Square - 31.38 mi
- Sian Ka'an Biosphere Reserve - 40.68 mi
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Cenote Casa Tortuga Tulum
Carretera Federal Km 239 Ejido Jacinto Pat, Tulum, 77780, Mexico