Restaurant staff does not speak English well.

Overpriced for amount of amenities and room, seems a little overhyped

Unfortunately room 14 floods really bad during thunderstorms, but 1/4 of the bed stayed dried and was able to sleep## Very expensive and have to pay your tab every time you stop by anywhere and get food or drink, rather than a charge account or tally system to reconcile @ once

Sewer smell…

The unique experience

The food and drinks are overpriced. My husband and I only end up eating one night at the hotel because the food was a bit dry. Their tacos are delicious and the food at the beach club was better than the restaurant

Was disappointed in the value compared to the price of staying at azulik. The nests are way over priced and don’t include anything you have to pay extra for dinner which I get is an experience but I don’t think it’s worth as much as the price listed. Also we had some very noisy annoying neighbors on top of us which came back and partied so didn’t get much sleep the last night so didn’t get the privacy of staying in a luxurious villa.

This was our first trip to Mexico, and unfortunately our first experience with Azulik was very disappointing. We chose this hotel based on Instagram photos and reviews, but the reality was very different. The room is advertised as a 75 sqm villa, but it is not a villa — just a small studio. We arrived at night with very poor lighting, and only in the morning realized how misleading the description was. The bathroom was uncomfortable: there was no proper shower, a constant unpleasant smell from the toilet, and towels smelled damp. The bathtub area shown in photos was dirty, with mold and hair, and impossible to use. Sunbeds were also damp and smelled bad. There is no privacy at all — no curtains or blinds, only bamboo sticks, so you can be seen from outside. This is completely unacceptable. The hotel claims to be eco-luxury, but it feels cheap and poorly designed. The wooden walkways are uncomfortable and unsafe; I twisted my ankle walking on them. We had constant noise from neighbors above due to very thin wooden floors. Cleaning was poor, and bed linen was dirty. Restaurants were disappointing (cold food, very limited menus), and staff openly pressured for tips. The concierge often did not respond or help. Additionally, both my friend and I were bitten by bedbugs. We are covered in itchy bites and still experiencing discomfort. We are also very worried that we may have brought bedbugs home with us. There is no doubt that there were bedbugs in the mattress, which is absolutely unacceptable for a hotel positioning itself as luxury. Summary Misleading room description, lack of privacy, serious cleanliness issues (including bedbugs), constant noise, unsafe walkways, and poor service. I would not return and do not recommend this hotel.

Service This was the biggest disappointment. We reported a smelly animal mess on our terrace and ordered room-service breakfast. After more than an hour, breakfast arrived, and it was placed right next to the mess. The cleaning staff arrived late because we were never informed about the hotel’s flag system indicating when they can enter. Our concierge simply forgot to explain it. Communication was almost impossible, as staff barely speak English and there is no in-room phone, and Wi-Fi was down due to a storm. By the time the terrace was cleaned, our food was cold — and no cutlery was provided. Going to the lobby would take another 10–12 minutes each way with no Wi-Fi to message anyone. We left and ate outside the hotel, and then received a message saying they wanted to charge us for the breakfast. We asked to speak to a manager; none were available until the end of our stay. In the lobby, one woman tried to help but another stood behind her smirking, which felt disrespectful. Our concierge Elisabeth replied extremely slowly, spoke poorly English, didn’t know the hotel’s offers, and couldn’t help us book basic services we saw clearly available. Summary The hotel is absolutely breathtaking — but the service made our stay unnecessarily stressful. It’s an unforgettable place, but the management needs serious improvement. If not for the amazing jacuzzi and views, we would likely have checked out earlier.

The lack of privacy especially in the bedrooms, people could see in from every angle. The lack of lighting in the bedroom was unbearable. The hotel boasts an eco ethos and claims to light candles in every bedroom at sundown, however this never happened and we were left in the dark calling for candles almost every night. The toilet barely had a door and did not flush. Therefore had to use the hotel public toilets.

Sargazo

The restaurants are really expensive.

It was all good.

Rooms on the 1st floor can hear a lot of noise from rooms above.

I feel prices were extremely high. But then again, I understand the cost of maintenance and maintaining such a unique place is also quite high. We were very disappointed with the Italian restaurant. We’re here during the slow season. We were the only ones there. Our eggplant appetizer dish with mushrooms was off. I believe the mushrooms were on the rancid side. Being in the restaurant business, I should have said something, but we were just kind of done.

Looks Dreamy in Photos — Reality is Uncomfortable and Poorly Managed Rating: ★☆☆☆☆ I stayed in a Sea Villa at Azulik in June 2025, drawn in by the breathtaking photos and serene concept. Unfortunately, the actual experience was deeply disappointing from start to finish. Room Condition & Comfort: The villa was worn out and far from what the polished photos depict. The air conditioning barely worked, and the entire room remained humid at all times—even with the balcony doors closed. The bed linens were constantly damp, and I never managed to get a single night of comfortable sleep throughout the stay. Lack of Basic Amenities: Shockingly, there was no kettle, no coffee machine, and not even a mini fridge in the room. For a resort that markets itself as a luxurious, nature-integrated escape, the absence of such basic comforts is simply unacceptable. The idea of enjoying a coffee on the balcony overlooking the sea becomes impossible. Noise with No Warning: There was loud drilling coming from a nearby room with no warning or heads-up from the staff. No messages, no notices—just constant disruptive noise, which defeats the entire purpose of a peaceful getaway. Poor Service Repeatedly: I ordered room service multiple times across different days, specifically asking not to forget basic items like ketchup, soft drinks, and lime wedges. These were ignored every single time. The lack of attention to detail and follow-through was frustrating. Serious Incident — Staff Indifference: My friend was in a serious car accident during our trip. After spending hours in the hospital, she returned to the hotel bruised, stitched up, and limping. I asked the receptionist, Anna, if she could assist in getting a cane or guide us to a pharmacy.