Check in and check out times are bad (16:00 and 10:00), and there is no tolerance.

I called the hotel to alert them from Mexico City, and they informed me that they would not have been able to honor the reservation anyway, as no one could leave the hotel or the city. I am still waiting for a refund from the property (who tells me Booking.com is responsible) or Booking (who tells me the hotel is responsible). To be clear, the charge on my Amex was made by the hotel, not Booking--I agree with Booking, but the hotel is incredibly unresponsive.

This is a timeshare property. We were constantly asked to attend a presentation. My room was nice but once the waiter heard our room number we were ignored. Great bellmen.

Happy hour discontinued at the pool!?. Updating rooms is sorely needed - very uncomfortable sofas and chairs for tv viewing.

I liked everything!

No drinking water provided.

We have stayed several time and have never had a shower bathtub t like the one in room 272. Very old stained tub and shower. Should be replaced like the other rooms.

This is an older location, very clean but some fixtures are tired. Breakfast is expensive, but it's a huge buffet if that is your thing. All food at restaurant and pool bar is fantastic...except the burger. Head to Rte 66 in the marina if you need a good burger. Limited kayak availability - the hotel next door just checks them out to guests, would be really nice to have that option since I was working during the one hour a day...and they were mostly booked full.

Our room did not have much of a view

Food is bland and overpriced. The fees are a little ridiculous. Don’t get a room on the first floor

Garbage cans in kitchen need to have lids/tops on them! Sounds petty, but when you have a kitchen with an exposed garbage can, you tend to have flies...a lot of them, annoying. Furniture needs to be updated, drawers in bedroom didnt close properly, couches have seen better days, lampshades are disgusting in the living room.

Aging beauty. Updates needed to furniture and appliances.

Restaurant staff not well trained,

Nothing really

Network signal poor Not all Inclusive Our room is way way way back on an old building versus their video on social media sites. No fridge. no way to keep food cool/ They have kette and coffee make but No Coffee lol nor tea. isn’t that suppose to be provided by the hotels?hmmm.. didnt even bother calling front desk for that Tub outside is lukewarm- not even warm. Too quiet. No music or events maybe bec we checkin on Sunday.

Some staff member were not friendly.

It is extremely old and ran down, the bathroom stank because it has 2 separate drains in the bathroom floor so obviously the old pipes have a lot of build up and gross smells coming out of it. The balcony door didn’t even have a handle on the outside so it was difficult to open after closing while on balcony. The hotel split as it used to be westin regina but now it’s divided in half by a random ass yellow temporary fence and I had to wake up every day to westin guests playing paddel right outside my room however I wasn’t able to use the tennis courts that were waking me up every morning unless I paid 60$! USD. They tried to charge me 50 pesos per minute to make a collect call to master card. They tried to charge me 10$ pesos per minute to make local calls so I couldn’t even make restaurant orders for pickup before showing up in person. The doctors office on site charges 150 USD or 3000 pesos for a consult! Going to a regular doctor for a consult In Mexico is 3 usd or 60 pesos. Honestly felt like somebody was trying to rip me off at every step of the way. The grout on the floor was literally falling out, the shower head has never been replaced since the building was first erected. The shower mats were stained and probably 50 years old as well. This experience was third party embarrassing because how can you honestly be that careless as an allegedly 4 star resort. I’ve stayed at 2 star motels that are nicer. They seemed like they were starting to get some remodelling done from what I saw just exterior paint but they honestly shouldn’t be renting out any rooms that smell like sewage until they are remodelled.

I shouldn’t have to fight for a fridge to keep my belongings cold.