Las Palmas By The Sea
Francisco Medina Ascencio Km 2.5, Puerto Vallarta, Jalisco, 48300, Mexico
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Room
Address
Francisco Medina Ascencio Km 2.5, Puerto Vallarta, Jalisco, 48300, Mexico
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Swimming Pool
- Garden
- Room Service
- Safety Deposit Box
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Elevator
- Water sports
- Snack bar
- Beachfront
- Evening entertainment
- kids club
- outdoor pool
- 24-hour security
- Concierge services
- Family Rooms
- Free Wi-Fi
- Heated pool
- Massage services
- Restaurant(s)
- Sun Deck
- All Inclusive
- Daily Housekeeping
- Non-Smoking Rooms Available
- Outdoor furniture
- Sun loungers or beach chairs
- Themed dinner nights
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Process in place to check health of guests
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- All plates, cutlery, glasses and other tableware have been sanitized
- Contactless check-in/out
- Food delivery
- Electronic room key
- balcony/terrace
- Currency exchange service
- Daily disinfection
- Entertainment services
- Facilities for disabled guests available
- Luggage storage & lockers
- Non-smoking property
- Spa services
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Takeout dining services available
Airports Show all on map »
- Lic Gustavo Diaz Ordaz Intl Airport - 3.08 mi
Click here to leave your opinion >>
Ricardo (Family with young children)
stayed in April, 2026
Guest Score 1 out of 10
Very Poor
Location
Outdated facilities, staff very rude, we got stuck in the elevator for over 30 minutes, called the property several times and no answer, had to bang on the door and scream for help until another guest heard us and they looked for help, maintenance guys didn’t know how to open the elevator, took them an additional 15 minutes to get us out,my wife and two daughters were in there with me
laura (Family with young children)
stayed in April, 2026
Guest Score 3 out of 10
Poor
Location was good. Staff were great minus the front desk staff. The kept charging us extra because they made mistakes. It was an all-inclusive, which we ended up eating out for every meal because the food was not good. There was only one beer option. No light beer or Diet Pop. I would have drank anything Light, but that wasn’t even an option, so I had water the entire time from the hotel. We shouldn’t have to go out every meal because the food was bad. I also shouldn’t have to be going to the store to buy Diet Coke. We went to Walmart to buy snacks because their “Snack Bar” consisted of old chips with nasty orange nacho cheese.
No fridge in room. Asked if we could not do all-inclusive on the first day as we could tell we wouldn’t be eating the food. They said No.
Julian (Couple)
stayed in March, 2026
Guest Score 8 out of 10
Very Good
Great location and pool water was very comfortable.
Reception Staff seemed robotic.
Don (Group Traveler)
stayed in March, 2026
Guest Score 1 out of 10
Very Poor
The wait staff, bell hops and bard tenders were great.
The Check-In and Check-Out Process and staff were horrible, the worst of any resort that I have ever been to. Unfortunately, when things start and end on a horrible note it ruins the rest of the experience.
Darryl (Couple)
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Well organized and well run by staff. Good food, very clean pools,
Rooms smelled musty a bit as the week went on. Only one room key for a two person room. Beds weren’t the comfiest nor the pillows.
David (Solo Traveler)
stayed in February, 2026
Guest Score 7 out of 10
Good
Good location
Too expensive. Noisy room
Ross (Couple)
stayed in February, 2026
Guest Score 7 out of 10
Good
Location on the beach. Great beach walking. Location close enough to walk to the Malecon. A quiet pool option in addition to the activity pool. The trees and grass setting around the adult pool area. The low-rise layout of the buildings.
Air conditioner in our room was extremely noisy. No way we could run it at night because it would be impossible to sleep. Sliding glass door to balcony did not lock. Check-in staff seemed unfriendly at check-in and check out.
Leanne (Couple)
stayed in March, 2025
Guest Score 8 out of 10
Very Good
Lovely hotel with a great vibe. We loved the design and decor. We loved our room, but we lucked out big time. Our friends staying there with us got a horrible room with 2 small windows that barely opened.
Staff were all very friendly, kind and helpful. Every single employee we encountered was fantastic.
Pools could be way cleaner. Many times I didn’t want to get in. Same with the hot tub. Need more lounge chairs for the beach. Witnessed a fair few guests getting angry at employees for not having lounge chairs available. It was awful to see.
Beverly (Couple)
stayed in March, 2025
Guest Score 4 out of 10
Disappointing
The views from the deck, the location being beach front
The rooms had a musty mouldy smell
Susan (Couple)
stayed in February, 2025
Guest Score 7 out of 10
Good
Variety of food was limited. We had only one electrical outlet beside our bed, difficult to plug in our cpap breathing machines.
Khondeh (Group Traveler)
stayed in February, 2025
Guest Score 7 out of 10
Good
Nice location. Reasonable meals.
Van (Family with young children)
stayed in January, 2025
Guest Score 7 out of 10
Good
- Great staff
- nice shower
- decent food choices
- needs updates for comfort and cleanliness
Jeremy (Family with young children)
stayed in December, 2024
Guest Score 10 out of 10
Exceptional
The service was above and beyond. Super friendly. I loved the ease of the all inclusiveness. The activities and entertainment were great and it all added a special feel to our stay.
The rooms were clean and tidy. Exceptional for the age of the establishment.
Everything was close by; the pools, the beach, the restaurant. I liked that there were 3 options for eating.
Many of the food options were great. I liked the hamburgers and hot dogs. The buffet was extensive and displayed beautifully. And the people working in thy buffet were kind and polite.
The hot chocolate was amazing as well.
A big thank you to Nacho who we met at the front. He was friendly, full of personality, and engaging. He made some great first impressions for las palmas.
Some of the food offerings didn't line up with the rest of the quality of the establishment. The chicken nuggets and taquitos were cold and hard.
While we liked the buffet overall, some of the dishes were lacklustre.
Paulo (Couple)
stayed in December, 2024
Guest Score 5 out of 10
Fair
The easy access to the beach.
The smell coming from the river just beside the building. There was a river without opening to the sea. The water was stagnant and smelly. I needed to ask for a different room because of the smell. That was always there
Paulo L. (Family with young children)
stayed in December, 2024
Guest Score 5 out of 10
Fair
The access to the beach was good.
It was beside a river that was smelly. I received the room 449 that was terrible. The view was to a parking lot. The smell from the river was terrible. We needed to ask to change to another room and we paid the room difference. The room outlets were hard to access.
Juan J. (Family with young children)
stayed in September, 2024
Guest Score 7 out of 10
Good
A little old rooms
The service
Veronica (Family with young children)
stayed in July, 2024
Guest Score 8 out of 10
Very Good
Poolside activities were great. Food was excellent.
As soon as you checked out the hotel cuts you off of everything, you can no longer use the facilities for anything. Also didn’t appreciate that the hot tub was part of the adult only pool area and didn’t allow my older teens to enter.
Secondly, booking.com screwed up my online reservation and had to pay on site for the additional people part of my reservation. My fault to for not checking the confirmation but I placed my trust in booking.com website. This has happened twice and will no longer use it for further reservations.
Santana (Family with young children)
stayed in June, 2024
Guest Score 8 out of 10
Very Good
Everything
That I couldn’t smoke
Luis (Solo Traveler)
stayed in June, 2024
Guest Score 10 out of 10
Exceptional
It is a good location and facilities we’re good
The receptionist was really rude at the check in. I don’t know if he was tired or something but he didn’t explain anything about how the resort works to first time guests. It looked like he was making me a favor for checking us in.
When I complained about his attitude to his co-workers they said: “he is our manager, he is like that”
Poor answer!
Pisila (Family with young children)
stayed in May, 2024
Guest Score 1 out of 10
Very Poor
This hotel was not only dirty but the fact that 2 adults and a 6 year old a 9 year old and a 14 year old was going to apparently fit on a 2 DOUBLE bed. I asked for a balcony before I booked and said yes there will be one available for us. I get there and NO BALCONY just a view of a dirty windows If I had known that I wouldn’t have booked it. I canceled my stay the day of and then they said they have now have a balcony available for us I refused because why couldn’t I get that when it was requested in the first place but after canceling the day of at the location they said I would have to pay a cancellation fee which I was ok with. 3 months later I still have not received no refund and lost 2 thousand dollars to this hotel. Never again!!!
Thank you for your information!
Area information
- Lic Gustavo Diaz Ordaz Intl Airport - 3.08 mi
- Estacion Borbollon - 43.44 mi
- Nuevo Vallarta - 1.73 mi
- Romantic Zone - 2.62 mi
- Parque Nacional Marino Arcos de Vallarta - 7.36 mi
- Cruise Ship Pier - 1.30 mi
- Valle de Banderas - 11.37 mi
- Chulavista - 22.98 mi
- El Tuido - 23.85 mi
- San Sebastian - 25.35 mi
- El Llano - 29.74 mi
- Tortuga - 38.03 mi
- Cerro Pelon - 40.26 mi
- Conde - 46.25 mi
- La Gloria - 46.71 mi
- Pantanal - 59.32 mi
- Campo Acoota - 61.23 mi
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Las Palmas By The Sea
Francisco Medina Ascencio Km 2.5, Puerto Vallarta, Jalisco, 48300, Mexico