The bedrooms smells so bad all the time

Kitchen

My room was tiny

rooms are limited, they have not personality, basic accommodations, safe box did not work, shower and toilet area are very small, noisy noisy noisy, you are in the middle of the main road with plenty of traffic

Rooms not very sound proof. Quite noisy

What I saw when I got there to the location was not how they described it on line. I was on a business trip and needed something peaceful and quiet. The room was too small. The location is right by the busiest street, so its very noisy. You can hear buses, honking, motorcycles, Trucks so on. They put me on the Fifth floor Boy that was a lot of stairs to get to my room. and its facing the sun which made the room a bit hot. I requested another room with A/C but the room was next to a Generator and I could hear the buzzing and noise every time it kicked in. I wouldn’t be able to sleep. Hotel Hacienda should update their pictures since the rooms they showed me don’t look like the pictures on line. Plus I found out they do not allow visitors, which was not a good agenda since I have to do consultations. Within 10 min I gave them a cancellation request. I had to find other accomodations. The receptionist kept saying contact booking and go through them. I sent an email in english and spanish to the hotel but They avoided my request and ignored my online messges. I did contact Booking and was able to talk with customer service and they tried contacting the Hotel and they also got no response. So disappointing they kept all my money and I didn’t even stay there.

The male workers need to be a little more welcoming.

It was a old building not too great

Loved everything about it but the male workers need to be more welcoming.

light switchs and plugs very bad localized . no elevator and stairs so complicated because each floor different size. (step by step)

Internet service spotty w/ frequent freezes, requiring one to switch between its 3 wifi sources. No in-room safe, valuables had to be left @ front desk.

Lack of bedside light and table, comfortable chairs.

The barking dogs in the area was out if this world out of control.

The hotel is nothing like what is advertised. The photos are completely misleading. They lure you down there with the idea that your stay will be great because the rooms are priced low and have great value. But what they do not tell you is it’s completely unsafe at this property. It’s hideous there, the rooms are way smaller than what’s pictured, there are huge gaps around windows and doors which makes you feel like there is no way to ensure security of my personal property or just feel safe myself. The have a huge printed document nailed to a wall in the lobby that says in Spanish the the hotel is not responsible for anything that goes missing or is lost from your room. Then there’s the issue with the stairs. It does clearly say they have no elevator however it doesn’t mention that the stairs you will climb are not ordinary stairs, they are a mix of uneven stones, concrete, pavers etc that are difficult to manage on your own let alone with luggage. I refused to stay at this place because I did not feel safe, I could not manage their terrible stairs and the rooms were not what was advertised. I instead had to rebook and stay somewhere. I requested an immediate cancellation and refund of which the hotel took 48 hours to respond to and then refused. I have contacted booking to assist with this matter and they have been told by this hotel many excuses such as “the manager is out” “only managers can process refunds “ “ the manager is still unavailable “ and when they email directly to the property there’s no response. When they email the managers direct account they ignore the email. I’m being told to call the property, provide photos of the actual property as proof that they lied, or accept a %15 travel credit. None of which is acceptable. Do not be fooled by this property. Be smart and book at a reputable place that at least will not use dishonest and deceptive practices.

Toilet area was very small, my knees touched the wall. No bath rug and no hand towel.

Yese