Krystal Grand Puerto Vallarta All Inclusive
Ave De Las Garzas 136 Zona Hoteler, Puerto Vallarta, Jalisco, 48333, Mexico
View all photos in gallery
Book online now
nights
1 Room With 2 Adults Change Search
Room
Room
Address
Ave De Las Garzas 136 Zona Hoteler, Puerto Vallarta, Jalisco, 48333, Mexico
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Business Center
- Free Parking
- Swimming Pool
- Garden
- Golf Course
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Children's playground
- Hiking
- Fax/photocopying
- Snack bar
- Shared lounge/TV area
- Beachfront
- Evening entertainment
- On-site parking
- outdoor pool
- 24-hour security
- Accessible parking
- Concierge services
- Designated Smoking Area
- Family Rooms
- Hair/Beauty Salon
- Massage services
- Private Beach
- Restaurant(s)
- Sun Deck
- All Inclusive
- Convenience Store
- Non-Smoking Rooms Available
- Board games/puzzles
- Wine/champagne
- Outdoor furniture
- Yoga classes
- Sun loungers or beach chairs
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- Process in place to check health of guests
- First aid kit available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- All plates, cutlery, glasses and other tableware have been sanitized
- Access to health care professionals
- Free face masks
- Contactless check-in/out
- Food delivery
- balcony/terrace
- ATM or cash withdraw on site
- Car rental available
- Currency exchange service
- Daily disinfection
- Entertainment services
- Facilities for disabled guests available
- Fitness center
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Restaurant (special diets available)
- Spa services
- Spa/sauna
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Internet access (charges may apply)
- Wi-Fi available (charges may apply)
- Valet parking (charges may apply)
Airports Show all on map »
- Lic Gustavo Diaz Ordaz Intl Airport - 2.14 mi
Click here to leave your opinion >>
Nathan (Couple)
stayed in May, 2026
Guest Score 1 out of 10
Very Poor
Maybe maybe just the location but also just a maybe.
We were invited on a wedding. We definitely didn’t pick the place. husband and wife invited all the friends and planned it with this hotel. Everything was literally a nightmare. I highly do not recommend staying there no matter what.
I have never left a bad review on booking, Never… but this is just an awful experience both cleaning, noise, service, food. we switched rooms twice.
First day we arrived. The AC wasn’t working this room smelled like sewer, extremely hot.
We left a day before the end of our reservation. The staff didn’t even offer to reimburse or even cared about our experience, they just gave me a piece of paper to write some notes and the guy literally threw it to the trash. Nobody cares about your experience or your vacation.
It wasn’t even cheap. That’s the thing. It was higher than average price per night and nothing was worth it.
Brandon (Couple)
stayed in May, 2026
Guest Score 1 out of 10
Very Poor
The staff by the pool and food service was great
I had money stole from my room management didn’t seem to care or believe me
Jennifer (Group Traveler)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Beautiful well kept
Nicole (Group Traveler)
stayed in March, 2026
Guest Score 1 out of 10
Very Poor
It was a great location, but truthfully that's all the property has going for it. The wait staff at the adults only pool were great!
Everything about this hotel is awful. We had to switch rooms after the first night because of broken AC (Which the front deck said was just fine..) A broken fan, moldy furniture, and a awful smell in the room. The second room, while not much better, was an improvement. The staff made no efforts to accomodate our inconviences and are honestly room and unhelpful. The alcohol is EXTREMELY cheap and watered down. I never once felt any of the drinks, despite having many at the pool. The lunch buffet is honestly pathetic.. I couldn't believe that this hotel was rated 5 stars. The food was terrible and we ate off site every single day. I highly recommend staying somewhere else if you visit Puerto Vallarta. We had read so-so reviews and had low expectations going in and I can say, I was genuinely dissapointed. It was worse than we expected and if the room had been refundable, we would have paid double to stay somewhere else.
silvino (Couple)
stayed in March, 2026
Guest Score 8 out of 10
Very Good
Staff was great
The room wasn't that clean water wasn't working properly I call front desk and they said to let it run for 5 minutes and it would get hot but it didn't work
Estefania (Couple)
stayed in February, 2026
Guest Score 7 out of 10
Good
The staff was fantastic!
The room was dirty when we arrived and appeared to have a severe mold problem. There was mold in the bathroom, above the bed, and on the headboard. It was so bad we broke out in a rash and had cold like symptoms.
Food was meh, nothing special.
Smoking was probably the worst. We couldn’t enjoy the beach due to the constant smoking. They were supposed to have designated smoking areas but no one cared or enforced it. Every couple minutes you were inhaling someone’s smoke.
The beach venders were also very annoying. Someone comes up to you every 5-10 minutes trying to sell you something.
Peter (Couple)
stayed in January, 2026
Guest Score 7 out of 10
Good
The location. We have stayed here before when it was the Hilton.
Clearly under-invested. Les’s staff and fewer choices although we did think the food in the à la carte restaurants were actually quite good. Especially the Italian. Manuel at breakfast and during our late lunches playing scrabble was brilliant - he looked after us so well. In fact all the staff work hard. Our poolside service was very welcome. The iguanas continue to create unique drama (which was fun) but I didnt appreciate the raccoons popping up during supper - as they begged for food. The rooms are good. The location is great and the poolside ambience remained peaceful and enjoyable which is why we returned. A lick of paint and further investment wouldn’t not go amiss.
Tracy (Couple)
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
The swim up pool suite was very nice, breakfast at the hacienda buffet was very good variety.
Ashley (Couple)
stayed in December, 2025
Guest Score 6 out of 10
Pleasant
Pool options
The personal pool was not warm and we paid for a swim out pool without a lot of use.
Mark (Couple)
stayed in December, 2025
Guest Score 8 out of 10
Very Good
The location was excellent. We went and hung out in the beach lounge chairs every morning. After the beach, we went to the Hacienda pool, where the staff was superb.
We found the staff throughout the resort were superb!
The Hacienda is an older resort, showing its age. The cushions on most of the chairs in the restaurants were stained. The food was sub-par and the choices on the menus were limited.
AYDIN (Couple)
stayed in December, 2025
Guest Score 6 out of 10
Pleasant
The room was clean, the property was kept well and upgraded.
Staff has no idea what is going on with the property or how to explain the property is consist of 2 different areas. You need to figure it out yourself. It is advertised as all inclusive and you are expected to make a reservation at their restaurants by 10 am daily to secure a spot to be able to dine. If you are checking in which almost everyone at noon or later, you will be eating at the buffet which is the same food every day and super limited food. We had to go through hell to secure a spot at a dinner which waited over an hour for food. Food is just low to average quality even at Mexican restaurant. They say they are fully booked but when you eat there is nothing full about it. You can’t order more than 1 item apparently which was new to us at an all inclusive concept. Sushi restaurant that doesn’t serve sushi. Elevator doesn’t work so you are climbing up to the 5th floor. Breakfast is worse than continental and lunch is below average with tasteless burgers and a few other options. Liquor brands are unheard of and almost everything is at the other property not where you are staying. No options to drink but a hole in the wall lobby bar at the other property after 9pm. I wouldn’t come back here ever.
Jose (Couple)
stayed in November, 2025
Guest Score 8 out of 10
Very Good
-All pool areas are very good
-Beachfront access
-The Hacienda area is really comfortable, with great green areas, clean, and with good atmosphere (music, staff, drinks, etc.)
-Coffee shops at the resort are great
-Staff provides great costumer service
-Food is a bit bland
-There are a la carte restaurants, but need to make a reservation. Thus the first day the buffette is the only option which provides not so good food.
-The rooms have a good comfortable design but it shows some signs of wear and tear
Itzel (Group Traveler)
stayed in November, 2025
Guest Score 10 out of 10
Exceptional
Incredible
Šarūnas (Couple)
stayed in November, 2025
Guest Score 7 out of 10
Good
Perfect location
Beatiful location at the swimming pool
Food was not the best quality and variety
Andy (Group Traveler)
stayed in August, 2025
Guest Score 10 out of 10
Exceptional
SERVICE, excellent service from the staff. There was not one person that we can complain about.
Installations, food, rooms restaurants. Cafe !!
Amy (Couple)
stayed in August, 2025
Guest Score 10 out of 10
Exceptional
We have stayed at this hotel for years , absolutely love it
Angelica (Couple)
stayed in July, 2025
Guest Score 10 out of 10
Exceptional
Everything!
Nothing
carolina (Couple)
stayed in June, 2025
Guest Score 8 out of 10
Very Good
Rooms and warm pools
No activities at all on the hacienda Hotel
Juan (Couple)
stayed in April, 2025
Guest Score 9 out of 10
Wonderful
The view and aesthetics
The tv didn’t work
Jose (Couple)
stayed in January, 2025
Guest Score 4 out of 10
Disappointing
Bad swimming pools cold
Every other year the swimming pools were at 29-30 degrees. THIS TIME WERE LIKE 24-25 DEGREES AND THAT IS TOO COOL IF THE WEATHER IS ALSO COLD. NEXT YEAR WE WLL TRY ANOTHER HOTEL OR DESTINATION THAT HEATS THE POOLS
Thank you for your information!
Area information
- Lic Gustavo Diaz Ordaz Intl Airport - 2.14 mi
- Estacion Borbollon - 43.05 mi
- Nuevo Vallarta - 2.59 mi
- Romantic Zone - 3.42 mi
- Parque Nacional Marino Arcos de Vallarta - 7.74 mi
- Cruise Ship Pier - 0.34 mi
- Valle de Banderas - 10.52 mi
- Chulavista - 22.69 mi
- El Tuido - 24.53 mi
- San Sebastian - 25.60 mi
- El Llano - 28.93 mi
- Tortuga - 38.14 mi
- Cerro Pelon - 40.01 mi
- Conde - 46.10 mi
- La Gloria - 47.45 mi
- Pantanal - 58.82 mi
- Campo Acoota - 62.05 mi
Airports Show all on map »
Transport
Train stations Show all on map »
Other attractions
Attractions Show all on map »
Famous Streets Show all on map »
National Parks Show all on map »
Other Show all on map »
Krystal Grand Puerto Vallarta All Inclusive
Ave De Las Garzas 136 Zona Hoteler, Puerto Vallarta, Jalisco, 48333, Mexico