Air conditioning did not work the whole time we were there.

Very old rooms and smell of sewerage. We had to pay extra for an upgrade but still old. Sink was blocked and toilet seat broken. Shower door broken and kept opening on you while showering. Air con would not cool below 24 deg c. Come on, these are basic maintenance issues !!

Room was not very clean. Part of the hotel we stayed in was very dated and in need of renovation.

I did not like the condition of the room. The furniture is old, the room feels quite dark, and several things were broken. The safe was not working, the air conditioner did not work properly, the faucets were leaking, and the toilet kept clogging. The bed linens and towels were very old and even had holes in them. I stayed at this hotel only because I was attending a conference in Puerto Vallarta and the price was reasonable for me. However, I would not stay there again.

Nothing , love the property and stay

Not really all inclusive as they don’t stock your mini fridge and a cold drink in the morning from the fridge after the hang over would be lovely. Small pool but they take you to the beach. The snack bar at the pool didn’t have much options

Pretty much everything.

I am surprised the food choices day after day for all meals except the breakfast were not good. The salad, potatoes and fruit available sustained me throughout my stay. The dinner meats were not tasty at all and were more suitable for a children's menu. The wait staff was attentive to me and that helped making my meals somewhat satisfactory. I am just surprised the food grade has dropped so much in less than a year.

the beach no washrooms

The buffet food stunk and we didn’t get a chance to eat at the sit down restaurant. Also, we were there during the cartel violence and while the staff were great on ensuring we were taken care of, the reception staff were awful in trying to arrange additional stays while the city was shut down.

Rooms and resort could be updated.

I arrived early, hoping to check in as soon as a room became available—something most hotels are willing to accommodate. Instead, every guest was told they had to wait until 3 PM, no exceptions. While waiting, the concierge approached me and several others with what sounded like a friendly offer: a chance to see their “new hotel on the actual beach,” enjoy breakfast there, and possibly book it for a future visit. It was presented as a perk, not a sales pitch, so I agreed. Very quickly, I realized this was happening to every new guest who walked in. It became obvious that this wasn’t hospitality—it was a funnel into a timeshare presentation. I even asked the concierge directly whether this was a sales pitch, because I didn’t want to be pressured. They assured me it was just breakfast and a tour. That was not true. The next morning, after breakfast, the timeshare sales team came in. I declined repeatedly, but they kept sending more people—three in total—each one more pushy than the last. I was told I was wasting their time, that I wasn’t being honest, and that I probably couldn’t afford it anyway. It was uncomfortable, unprofessional, and completely inappropriate. When they finally brought me back to the hotel, the attitude from the concierge changed immediately. The friendliness was gone, and it was clear that because I didn’t buy anything, I was no longer worth their time. This wasn’t just my experience. For the four days I stayed, this was the number one topic among guests at the pool. Everyone was being pressured into the same “breakfast tour,” and many felt misled or intimidated. I’ve stayed in many hotels and have never encountered a timeshare operation embedded directly into the hotel itself. It overshadowed the entire stay and left a terrible impression. I would not recommend staying here unless you are specifically looking for a timeshare pitch.

Pool lovely but kept too warm.

Breakfast and Mexican fiesta meal at buffet restaurant are good but lunch and supper at buffet restaurant have declined over the years. I have stayed here seven times and am always bothered that they take away the cushions on the chairs in the interior courtyard so there is no quiet place to sit after 6 pm so you have to go sit by the noisy bar and noisy pool in the evening and early morning.

Beautiful architect nice pictures at lobby areas and sitting areas just sit and look around it quite awesome. felt they should’ve at least got the dust things off of chandeliers ect.and get those beautiful chandeliers and handrails shining again t?

Day rates overcrowded the pool

Some evenings the water pipes made noises. Not sure why but not always. I wish there had been a restroom at the beach. There are some areas of the room that could use a little tlc. It would have been nice that the Internet worked better so we could stream some of our shows in the evening.

Definitely showing its age! Could use some paint & get the plumbing fixed as there is strange odour. Broken ladies bathroom meant line ups most times! Also the line ups for main buffet… every time! Perhaps provide more seating options to allow more people to be seated.

Our room smelt moldy at first