Stairs.

Too many stairs. Put in an elevator. Manager/owner is isolated from the guests. She needs to connect with her customers. During the cartel attacks of the 22nd a meeting with the guests was important. Reassure the guests and explain the circumstances of the insecurity.

The Malecon was a ten minute walk away, however down a sloped road with some sidewalks. The nearest bus was a twenty minute walk away down a very busy sloped road with limited sidewalks . Yes we could have taken taxis but that would have been expensive. We are both over 80 and our room at the property was higher than I expected and found the stairs very challenging.

Liked it all,, staff excellent

AC not working properly; the lady in the office not responding well to our request; lack of kitchen supplies; very noisy suite (C1); wifi not working…

Close to road which was noisy at times. Also lots of stairs to climb.

The property doesn’t have elevator or air conditioner an other thing I didn’t like about it was the sheets were not clean they smell bad and toilet paper was never enough for 3 people for the price I pay for it should be at least a full roll of paper

Wifi in the room is bad or mostly unavailable. If you are planning to work remotely, might want to consider other options. Wifi in the common pool area is great though. The stairs can be a bit much for a few people but they were OK for me as I am fit lol

The stairs leading to the units..7 floors. No a/c in the living room. Only bedrooms

Bed and headboard were not attached so bed slide around and headboard banged shower flooded with every use. Outlets not all functional/ safe or easy to access when it rained and the patio above me flooded my ceiling leaked leather sofa in a muggy enviroment chairs were old refrigerator was not close to level and tilted when door opened and with broken shelves

No one there to check us in! Found a local person to phone an emergency number on our behalf, and we were told that they hid a key in a planter pot. They did not inform us that there was 113 stairs to get to our suite. I am closer to 70 years old than 60 and my wife and I had to carry our suitcases up those stairs!! They did not inform us ahead of time that there was construction inside the units next to our suite. When we did get a chance to speak with the manager when they arrived the next day (Emilio) he informed us that construction would be going on until Sunday basically the entire length of our stay. They were knocking down concrete walls with hammers. We did our best for two nights to somehow make it through the noise but we couldn't take it any longer. We asked for a refund of only the two days remaining and they said we don't give refunds. Period! If booking.com will look at our records of utilizing and enjoying your services you will see that we are a good customer and at this time we are officially asking for your assistance in this matter. Sincerely Darren and Kellie

Going up the stairs

False advertisement on heated pool. Staff was asked about it and we were told it had been broken for several years. It was advertised as one place and is really a conjoined property. The unsafe areas of stairs that had no railings. Things advertised as available in rooms had to be checked out at the reception desk and not always easily available or convenient.

Our child got sick and made a mess on the sheets at about 5pm. We cleaned off the sheets as best we could, and reached out to the staff to see if we could get another set of sheets that we could swap ourselves. He said no, the maid went home and the sheets are locked up. When I pushed further, asking if we could use the advertised open laundry facilities to wash the sheets ourselves, he said no, those arent open right now either; this was at 5:30pm and he was anxious to leave because he was suppoed to leave at 5pm. I sent an email asking if there was any way we could get some help with this, and i never got a reply. The next morning, we had the stripped sheets (which were cleaned up as much as possible with toilet paper) and set out for the maid to throw in the laundry. When we returned, the front desk lady had left us a bill taped to the fridge charging me for changing the sheets. I've never in my life heard of being charged for a sheet change halfway through a 4 night stay at a $200/night hotel. I checked the next day, and found that all of the staff including front desk was gone at 5pm, so there is absolutely no service after 5pm if you have an issue.

The complex has a lot of stairs which may be inappropriate for older clients.

One bathroom missing a toilet seat. Had to plug in tv to use, only one channel worked because remote control did nothing. Lamp missing bulb. Pool was ice cold. Hwy 200 Traffic is loud. Pair of Binoculars went missing, remember packing them night before, went out for breakfast day of departure, noticed they were missing from my carry on backpack when I got home.

Rude receptionist. Should be fired, actually. Wrong personality for this type of work.

Internet does not work in your room. You have to go outside to the patio to get a signal. Road noise is insufferable.