Thompson Playa Del Carmen
5th Avenida Norte Por 12 Norte Y 14 Norte, Playa del Carmen, 77710, Mexico
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Room
Address
5th Avenida Norte Por 12 Norte Y 14 Norte, Playa del Carmen, 77710, Mexico
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Golf Course
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Hair dryer
- Coffee/tea maker
- Nightclub/DJ
- Fishing
- Diving
- Private check-in/check-out
- Wheelchair accessible
- On-site parking
- mini bar
- outdoor pool
- Poolside bar
- shuttle service
- alarm clock
- kitchenware
- blackout curtains
- 24-hour security
- Concierge services
- Designated Smoking Area
- Free Wi-Fi
- Game Room
- Hair/Beauty Salon
- Restaurant(s)
- Snorkeling
- Daily Housekeeping
- English
- Spanish
- Happy Hour
- Non-Smoking Rooms Available
- yoga room
- Pool with view
- Mirror
- Smoke alarms
- Fire extinguishers
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Invoices
- Staff trained in safety protocol
- Grocery delivery
- Food delivery
- balcony/terrace
- CCTV security in common areas
- Currency exchange service
- Daily disinfection
- Entertainment services
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Safety chain and/or latch on doors available
- Toiletries provided
- Tour services
- TV & Movies/Shows
- Wake up call
- Protective screen or physical barriers in appropriate areas
- Individually-wrapped food options
- Air conditioning in public area
- Alternative meal arrangement
- Allergy-free rooms available
- Cleaning products available
- Room service available
- Pets allowed (charges may apply)
- Airport shuttle (charges may apply)
- Bicycle rental (charges may apply)
- Valet parking (charges may apply)
- Xerox/fax in business center
- Kid-friendly dining
Airports Show all on map »
- Cozumel Intl Airport - 12.21 mi
- Cancun Intl Airport - 31.21 mi
Museums
- Mayan Museum - 36.24 mi
- Cancun Underwater Museum - 45.91 mi
Click here to leave your opinion >>
Todd (Couple)
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Perfect location. Right on the beach and centrally located along 5th Avenue. Fresh bottles of water provided every day. The staff was very professional.
The C-Grill restaurant associated with the Beach House had a good variety of breakfast items but the food isn't hot when it's served. It was warm at best.
Guadalupe (Couple)
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Location
Noise from Coco Bongos until 4am
Hayli (Couple)
stayed in February, 2026
Guest Score 6 out of 10
Pleasant
The room was great
Loud noises surrounding hotel
Suppawan (Couple)
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Great stay.
A bit loud at night, and valet parking is a bit inconvenient.
Jill (Couple)
stayed in February, 2026
Guest Score 8 out of 10
Very Good
It’s in the heart of downtown. The staff were very friendly and helpful.
Aaron (Family with young children)
stayed in February, 2026
Guest Score 5 out of 10
Fair
Location
Explanation of the beach house amenities
Alejandro (Solo Traveler)
stayed in February, 2026
Guest Score 7 out of 10
Good
Excellent location, views and beach front.
Room was handed past 4 pm, well after committed check in time of 3:00 pm :(
Aisha (Group Traveler)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
The downtown Playa del Carmen location is excellent- it's very central and located right on 5th Ave. The rooms are beautiful, loved the rain showerhead and the bed was large and comfy. Loved that the balcony was large enough for a daybed and a table. Highly recommend.
I didn't mind it, but please not this location is right on 5th Ave. The hotel is next to restaurants that play music until midnight or later. This was not a problem for me, but if you need a super quiet room, this hotel is not for you. Two ear plugs were provided in the room.
Andrea (Group Traveler)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
I liked the location, the rooms, and the friendly staff.
I think you could provide more beds around the pool area for guests.
Katherine (Couple)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
The service was excellent and the staff were friendly. Every time I had a question or concern, the staff would go out of their way to help. Especially the front desk staff, Roberto and team were excellent.
Danielle (Family with young children)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
Loved this hotel! Great pool area. Modern decor throughout and very clean rooms. Close to everything in town and to the beach. Food was very good and breakfast was delicious.
Ran out of hotel towels at the Hyatt beach house. Had to buy our own.
Carolina (Family with young children)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
Great location, very clean and staff was very friendly
Bathroom shower door
Matan M. (Couple)
stayed in October, 2025
Guest Score 8 out of 10
Very Good
Central located
There is some noise from around but it doesn’t affect our stay at all. For some people more sensitive to noise it can affect more.
Paola (Group Traveler)
stayed in September, 2025
Guest Score 5 out of 10
Fair
No te dan factura
Iris (Group Traveler)
stayed in September, 2025
Guest Score 10 out of 10
Exceptional
The property was close to everything.
Everything on the property was great
Robinson (Solo Traveler)
stayed in August, 2025
Guest Score 10 out of 10
Exceptional
everything ! staff , facilites, location 10/10.
Robinson (Solo Traveler)
stayed in August, 2025
Guest Score 10 out of 10
Exceptional
staff at the beach location were amazing!!!
nothing!
ESTELA (Couple)
stayed in August, 2025
Guest Score 9 out of 10
Wonderful
It’s so beautiful and well kept
It’s right on the 5ave so it’s noisy
Robinson (Solo Traveler)
stayed in July, 2025
Guest Score 10 out of 10
Exceptional
Always loved staying at this Hyatt, staff and experience was amazing ?
The entire process and the room was really spacious.
Monica (Solo Traveler)
stayed in June, 2025
Guest Score 2 out of 10
Poor
sraff
the hotel used to be beautifull. Now is falling apart.
Thank you for your information!
Area information
- Cozumel Intl Airport - 12.21 mi
- Cancun Intl Airport - 31.21 mi
- ADO International Bus Station - 0.43 mi
- Playa del Carmen Maritime Terminal - 0.55 mi
- Calica Cruise Terminal - 5.24 mi
- Bus station Tulum Ruins - 36.78 mi
- Bus station - 38.47 mi
- Cancun Bus Station - 40.28 mi
- Mayan Museum - 36.24 mi
- Cancun Underwater Museum - 45.91 mi
- AMERIMED Hospital Cancun - 39.15 mi
- Disabled-friendly beach - 0.48 mi
- Kantenah Bay - 18.44 mi
- 5th Avenue - 1.10 mi
- Cancun Hotel Zone - 37.15 mi
- Church of Guadalupe - 1.36 mi
- Adventure Spa Palace - 12.34 mi
- Moon Palace - 29.09 mi
- Tulum Archeological Site - 36.76 mi
- Cancun Government Palace - 40.14 mi
- Mahi Golf Course - 2.00 mi
- Universidad Anahuac Cancun - 33.10 mi
- Tecnologic Stadium - 38.38 mi
- Toro Valenzuela Stadium - 40.59 mi
- Kabah park - 38.69 mi
- Parque Nacional Tulum - 39.12 mi
- National park El Garrafon - 45.79 mi
- Parque Natural Quintana Roo - 48.06 mi
- La Isla Shopping Mall - 38.81 mi
- Plaza las Americas Cancun Mall - 40.84 mi
- 28 de Julio Square - 920 f
- Xcacel-Xcacelito - 27.16 mi
- Wet 'n Wild Cancun - 31.98 mi
- El Rey mayan ruins - 35.31 mi
- La Gran Plaza Cancun - 38.08 mi
- show time - 38.56 mi
- Plaza Nichupte - 38.71 mi
- Plaza Las Americas - 39.23 mi
- Cancun Culture Center - 39.34 mi
- Cancun Bullfight ring - 39.51 mi
- Ceviche's Fountain - 39.84 mi
- Mercado 28 - 39.90 mi
- Puerto Juarez - 41.74 mi
- Gran Puerto Cancun - 42.00 mi
- Cesiak - 43.31 mi
- El Meco mayan ruins - 43.81 mi
- Dolphin Discovery Isla Mujeres - 46.98 mi
Airports Show all on map »
Transport
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Museums
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Hospitals
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Thompson Playa Del Carmen
5th Avenida Norte Por 12 Norte Y 14 Norte, Playa del Carmen, 77710, Mexico