Thompson Playa Del Carmen
5th Avenida Norte Por 12 Norte Y 14 Norte, Playa del Carmen, 77710, Mexico
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Room
Room
Address
5th Avenida Norte Por 12 Norte Y 14 Norte, Playa del Carmen, 77710, Mexico
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Internet Access
- Pets Allowed
- Safety Deposit Box
- Air Conditioning
- 24-Hour Front Desk
- Elevator
- Hair dryer
- Coffee/tea maker
- mini bar
- outdoor pool
- alarm clock
- blackout curtains
- Restaurant(s)
- Daily Housekeeping
- English
- Spanish
- Non-Smoking Rooms Available
- Mirror
- Ironing amenities
- Non-smoking property
- Safety chain and/or latch on doors available
- Toiletries provided
- TV & Movies/Shows
- Wake up call
Airports Show all on map »
- Cozumel Intl Airport - 12.21 mi
- Cancun Intl Airport - 31.21 mi
Museums
- Mayan Museum - 36.24 mi
- Cancun Underwater Museum - 45.91 mi
Click here to leave your opinion >>
Marcio (Couple)
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
Very clean, well located. The room is very spacious. The staff is amazing.
Stephanie (Couple)
stayed in April, 2026
Guest Score 6 out of 10
Pleasant
The rooms were big
Staff at the reception was nit very nice
The pictures are photoshoped you dont have a view on the sea if you are on first floor (only two floors)
You have a view on an ither building so the balcony was of no use
Isabel (Family with young children)
stayed in March, 2026
Guest Score 8 out of 10
Very Good
Very nice decor, nice rooftop and pool. Staff was nice, centrally located at the 5th avenue close to all restaurants and stores.
Also location in my lowlights, as restaurants and bars nearby are open until 3-4am, during the nights it is very loud.
Carlos (Couple)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Excellent service
Really Nice
Jai (Couple)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Everything
It would be nice if the pool was heated
Todd (Couple)
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Perfect location. Right on the beach and centrally located along 5th Avenue. Fresh bottles of water provided every day. The staff was very professional.
The C-Grill restaurant associated with the Beach House had a good variety of breakfast items but the food isn't hot when it's served. It was warm at best.
Guadalupe (Couple)
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Location
Noise from Coco Bongos until 4am
Hayli (Couple)
stayed in February, 2026
Guest Score 6 out of 10
Pleasant
The room was great
Loud noises surrounding hotel
Suppawan (Couple)
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Great stay.
A bit loud at night, and valet parking is a bit inconvenient.
Jill (Couple)
stayed in February, 2026
Guest Score 8 out of 10
Very Good
It’s in the heart of downtown. The staff were very friendly and helpful.
Aaron (Family with young children)
stayed in February, 2026
Guest Score 5 out of 10
Fair
Location
Explanation of the beach house amenities
Alejandro (Solo Traveler)
stayed in February, 2026
Guest Score 7 out of 10
Good
Excellent location, views and beach front.
Room was handed past 4 pm, well after committed check in time of 3:00 pm :(
Aisha (Group Traveler)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
The downtown Playa del Carmen location is excellent- it's very central and located right on 5th Ave. The rooms are beautiful, loved the rain showerhead and the bed was large and comfy. Loved that the balcony was large enough for a daybed and a table. Highly recommend.
I didn't mind it, but please not this location is right on 5th Ave. The hotel is next to restaurants that play music until midnight or later. This was not a problem for me, but if you need a super quiet room, this hotel is not for you. Two ear plugs were provided in the room.
Andrea (Group Traveler)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
I liked the location, the rooms, and the friendly staff.
I think you could provide more beds around the pool area for guests.
Katherine (Couple)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
The service was excellent and the staff were friendly. Every time I had a question or concern, the staff would go out of their way to help. Especially the front desk staff, Roberto and team were excellent.
Danielle (Family with young children)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
Loved this hotel! Great pool area. Modern decor throughout and very clean rooms. Close to everything in town and to the beach. Food was very good and breakfast was delicious.
Ran out of hotel towels at the Hyatt beach house. Had to buy our own.
Carolina (Family with young children)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
Great location, very clean and staff was very friendly
Bathroom shower door
Matan M. (Couple)
stayed in October, 2025
Guest Score 8 out of 10
Very Good
Central located
There is some noise from around but it doesn’t affect our stay at all. For some people more sensitive to noise it can affect more.
Paola (Group Traveler)
stayed in September, 2025
Guest Score 5 out of 10
Fair
No te dan factura
Iris (Group Traveler)
stayed in September, 2025
Guest Score 10 out of 10
Exceptional
The property was close to everything.
Everything on the property was great
Thank you for your information!
Area information
- Cozumel Intl Airport - 12.21 mi
- Cancun Intl Airport - 31.21 mi
- ADO International Bus Station - 0.43 mi
- Playa del Carmen Maritime Terminal - 0.55 mi
- Calica Cruise Terminal - 5.24 mi
- Bus station Tulum Ruins - 36.78 mi
- Bus station - 38.47 mi
- Cancun Bus Station - 40.28 mi
- Mayan Museum - 36.24 mi
- Cancun Underwater Museum - 45.91 mi
- AMERIMED Hospital Cancun - 39.15 mi
- Disabled-friendly beach - 0.48 mi
- Kantenah Bay - 18.44 mi
- 5th Avenue - 1.10 mi
- Cancun Hotel Zone - 37.15 mi
- Church of Guadalupe - 1.36 mi
- Adventure Spa Palace - 12.34 mi
- Moon Palace - 29.09 mi
- Tulum Archeological Site - 36.76 mi
- Cancun Government Palace - 40.14 mi
- Mahi Golf Course - 2.00 mi
- Universidad Anahuac Cancun - 33.10 mi
- Tecnologic Stadium - 38.38 mi
- Toro Valenzuela Stadium - 40.59 mi
- Kabah park - 38.69 mi
- Parque Nacional Tulum - 39.12 mi
- National park El Garrafon - 45.79 mi
- Parque Natural Quintana Roo - 48.06 mi
- La Isla Shopping Mall - 38.81 mi
- Plaza las Americas Cancun Mall - 40.84 mi
- 28 de Julio Square - 920 f
- Xcacel-Xcacelito - 27.16 mi
- Wet 'n Wild Cancun - 31.98 mi
- El Rey mayan ruins - 35.31 mi
- La Gran Plaza Cancun - 38.08 mi
- show time - 38.56 mi
- Plaza Nichupte - 38.71 mi
- Plaza Las Americas - 39.23 mi
- Cancun Culture Center - 39.34 mi
- Cancun Bullfight ring - 39.51 mi
- Ceviche's Fountain - 39.84 mi
- Mercado 28 - 39.90 mi
- Puerto Juarez - 41.74 mi
- Gran Puerto Cancun - 42.00 mi
- Cesiak - 43.31 mi
- El Meco mayan ruins - 43.81 mi
- Dolphin Discovery Isla Mujeres - 46.98 mi
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Museums
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Hospitals
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Thompson Playa Del Carmen
5th Avenida Norte Por 12 Norte Y 14 Norte, Playa del Carmen, 77710, Mexico