The Reef Coco Beach & Spa- Optional All Inclusive
Costera Norte S/N Col Zacil Ha, Playa del Carmen, 77711, Mexico
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Room
Address
Costera Norte S/N Col Zacil Ha, Playa del Carmen, 77711, Mexico
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Parking
- Swimming Pool
- Garden
- Golf Course
- Meeting/Banquet Facilities
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Elevator
- Hair dryer
- Shower
- Coffee/tea maker
- Water sports
- Refrigerator
- Children's playground
- fan
- Fishing
- Table tennis
- Karaoke
- Darts
- Canoeing
- Diving
- Mini golf
- On-site parking
- mini bar
- kids club
- outdoor pool
- Poolside bar
- telephone
- alarm clock
- kitchenware
- 24-hour security
- Concierge services
- Designated Smoking Area
- Family Rooms
- Free Wi-Fi
- Hair/Beauty Salon
- Massage services
- Private Beach
- Restaurant(s)
- Snorkeling
- Closet
- Daily Housekeeping
- English
- Spanish
- Non-Smoking Rooms Available
- gift/souvenir shop
- taxi service
- Pool with view
- Kids' pool
- Linens
- Mirror
- Sewing Kit
- Umbrella
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Access to health care professionals
- Hygiene certification
- Sterilizing equipment
- Staff trained in safety protocol
- Temperature check for guests and staff
- Free face masks
- Contactless check-in/out
- Food delivery
- balcony/terrace
- ATM or cash withdraw on site
- Body thermometer available
- Car rental available
- Complimentary drinking water
- Daily disinfection
- Entertainment services
- Facilities for disabled guests available
- Fitness center
- Hot tub/Whirlpool
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Spa services
- Spa/sauna
- Tennis court & equipment
- Toiletries provided
- Tour services
- TV & Movies/Shows
- Wake up call
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Individually-wrapped food options
- Air conditioning in public area
- Kids facilities
- Professional cleaning services
- Cleaning products available
- Airport shuttle (charges may apply)
- Bicycle rental (charges may apply)
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The Reef Coco Beach & Spa- Optional All Inclusive
Rates from View more information >>
Airports Show all on map »
- Cozumel Intl Airport - 12.10 mi
- Cancun Intl Airport - 30.38 mi
Museums
- Mayan Museum - 35.37 mi
- Cancun Underwater Museum - 45.05 mi
Click here to leave your opinion >>
Amy (Couple)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Beautiful
O
ORDONEZ C. (Couple)
stayed in April, 2026
Guest Score 8 out of 10
Very Good
Clean, it has really good architecture, it is clean, it’s organized
The staff members werent always nice, some of them were really rude, we had to ask a lot for many things and took a quite of time to deliver the request, they need to improve the way they do restaurant reservations, also if its all inclusive and there are some exceptions they should informe before arrival or at the moment the customer is doing the reservation, when you pay an all inclusive you have in mind that ITS ALL INCLUSIVE no exceptions.
Oleksandr (Solo Traveler)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Everything was really good. I looked for and found.
Lori (Family with young children)
stayed in March, 2026
Guest Score 5 out of 10
Fair
pool and inclusive
location of the resort, was not a inclusive resort that provided security and gated community. Bedding was horrible, mattress hard, pillows not comfortable. Food was ok not outstanding. Beach was not accessible due to seaweed and lack of space, sand as advertised. Seating at pool was limited. Location was not what it stated on the website. The travel staff was not helpful in planning day trips. The sales area for membership was forced on us.
Susan (Group Traveler)
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Location and proximity to everything
Nothing really … all good … took care of everything for one
Fatehatuz (Group Traveler)
stayed in January, 2026
Guest Score 4 out of 10
Disappointing
I like it was next to the beach but the they have to do something with the seaweed smells so fishy
Seaweed, plus the staff doesn’t understand English properly and they have ham or pork on everything very few food item they had for the Muslims or vegetarian
HARRY (Couple)
stayed in January, 2026
Guest Score 5 out of 10
Fair
Great location and friendly staff.
Facilities are dated and food is pretty bad
Eden (Couple)
stayed in January, 2026
Guest Score 1 out of 10
Very Poor
The location only .
Everything.
From the bad smell
The mold everywhere
The old rooms
And the most important
That they are trick the customers with the all inclusive,
When we got there they suddenly said that it’s not all inclusive.
Pablo (Family with young children)
stayed in January, 2026
Guest Score 4 out of 10
Disappointing
Food was Ok and the location was good too
Our hotel room smelled like sewer.l and there was a lot of noice coming from the outside as the room was next to a service facilities entrance. We complained but nothing happened until the day before our last day (we stayed for 3 days/4 nights).
Straker (Family with young children)
stayed in December, 2025
Guest Score 1 out of 10
Very Poor
The towels had dirt marks on them, the sheets on it bed had bodily fluid stains, and there were stains on the comforter covering the bed that looked like dried blood, my daughter literally thought it was poop on the sheets. Disgusting! Do not stay at this hotel! We switched our stay to The Princess hotels which were lovely.
Olivia (Solo Traveler)
stayed in December, 2025
Guest Score 1 out of 10
Very Poor
The location was great!
The beds and pillows were like bricks. Worst sleeps I’ve ever had! The food had zero options for allergies, you had to pay more for premium bracelets to get things that’s should have been included at all incisive, they put me up in an amazing room the first night then told me I had to move rooms, that was night one, night two after I moved I had a couple walk in on me sleeping at 1am say this was their room. The staff said that never happened. Food had zero options for allergies so found myself leaving to go get food all the time and just spent more money, when I went a got groceries cause of my allergies they wouldn’t even let me take a fork!
Luis M. (Couple)
stayed in November, 2025
Guest Score 1 out of 10
Very Poor
The hotel is well located, close to Fifth Avenue, restaurants, and bars; the beach is beautiful and clean in the surrounding area.
On the day of my arrival, I was charged an additional $800 for an alleged booking error with my reservation. I had problems with the air conditioning in my room, which I reported on the first day of my stay, and they took a long time to resolve the issue until the third day, when they moved me to another room. From then on, the management staff stopped being friendly to my wife and me, to the point of not even greeting us when they saw us pass by.
Michelle (Couple)
stayed in November, 2025
Guest Score 8 out of 10
Very Good
Great location to 5th avenue!!! It was very clean. Endless drinks is always nice. And the pool is amazing! Love the swim up bar. The restaurants were good. Our room was done perfectly every time we wanted it cleaned.
Too many people trying to sell you stuff. The buffet was okay. Our beach in front of The Reef had too much seaweed, so you can’t swim and if you’re not used to the smell it’s kind of unpleasant.
Jose (Family with young children)
stayed in October, 2025
Guest Score 6 out of 10
Pleasant
pictures look great. that’s all.
1. staff isn’t kind at all, not helpful either.
2. AC stinks like poop at night.
3. food is expensive and not tasteful at all
4. half the swimming pool didn’t work and that was the reason we reserved.
5. a soda exploded during the night
Anna (Family with young children)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
Beautiful property, perfect location , far enough from very touristy and busy part of 5th Ave but still walkable to the other part and restaurants and attractions! The property is perfect size that gives a vibe of more intimate and boutique like style hotel . There was also very good variety of food to choose from at the all inclusive option .
ARANTZA (Couple)
stayed in September, 2025
Guest Score 10 out of 10
Exceptional
Attention is amazing ?
Good alcohol, the beach is super calm and clean
They will try to sell you a timeshare which I think is a scam but at least they give you a massage.
zambrano (Family with young children)
stayed in September, 2025
Guest Score 7 out of 10
Good
Incredible stuff all great treat you like family
Sargasso on the beach unable to enjoy dirty
Guelcher (Solo Traveler)
stayed in August, 2025
Guest Score 10 out of 10
Exceptional
Close walking to 5th Ave
NA
Víctor (Couple)
stayed in August, 2025
Guest Score 6 out of 10
Pleasant
Beds were comfortable, food was good
Parking lot trash, no drink service in pool or beach area
William (Couple)
stayed in August, 2025
Guest Score 10 out of 10
Exceptional
This was my wife and mine first stay at an all inclusive and we were impressed with the food and the location. We are excited to return. There were plenty of food choices and ample drink selections for adults. We would definitely return to the Reef.
The bed and the pillows could have been more comfortable. The pillows were like flat sacks of cotton.
Thank you for your information!
Area information
- Cozumel Intl Airport - 12.10 mi
- Cancun Intl Airport - 30.38 mi
- ADO International Bus Station - 1.33 mi
- Playa del Carmen Maritime Terminal - 1.43 mi
- Calica Cruise Terminal - 6.16 mi
- Bus station Tulum Ruins - 37.69 mi
- Bus station - 39.38 mi
- Cancun Bus Station - 39.46 mi
- Mayan Museum - 35.37 mi
- Cancun Underwater Museum - 45.05 mi
- AMERIMED Hospital Cancun - 38.32 mi
- 5th Avenue - 0.31 mi
- Cancun Hotel Zone - 36.28 mi
- Church of Guadalupe - 0.68 mi
- Adventure Spa Palace - 13.26 mi
- Moon Palace - 28.22 mi
- Tulum Archeological Site - 37.66 mi
- Cancun Government Palace - 39.33 mi
- Disabled-friendly beach - 1.36 mi
- Kantenah Bay - 19.36 mi
- Mahi Golf Course - 2.92 mi
- Universidad Anahuac Cancun - 32.26 mi
- Tecnologic Stadium - 37.56 mi
- Toro Valenzuela Stadium - 39.78 mi
- Kabah park - 37.88 mi
- Parque Nacional Tulum - 40.02 mi
- National park El Garrafon - 44.93 mi
- Parque Natural Quintana Roo - 48.97 mi
- La Isla Shopping Mall - 37.94 mi
- Plaza las Americas Cancun Mall - 40.05 mi
- 28 de Julio Square - 1.09 mi
- Xcacel-Xcacelito - 28.07 mi
- Wet 'n Wild Cancun - 31.11 mi
- El Rey mayan ruins - 34.44 mi
- La Gran Plaza Cancun - 37.28 mi
- show time - 37.74 mi
- Plaza Nichupte - 37.89 mi
- Plaza Las Americas - 38.41 mi
- Cancun Culture Center - 38.53 mi
- Cancun Bullfight ring - 38.69 mi
- Ceviche's Fountain - 39.02 mi
- Mercado 28 - 39.08 mi
- Puerto Juarez - 40.92 mi
- Gran Puerto Cancun - 41.17 mi
- El Meco mayan ruins - 42.99 mi
- Cesiak - 44.20 mi
- Dolphin Discovery Isla Mujeres - 46.13 mi
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Museums
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The Reef Coco Beach & Spa- Optional All Inclusive
Costera Norte S/N Col Zacil Ha, Playa del Carmen, 77711, Mexico