Senses Quinta Avenida By Artisan Adults Only
5ta. Av. Norte No. 324 Entre 26 Y 28 Sur, Playa del Carmen, 77710, Mexico
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Address
5ta. Av. Norte No. 324 Entre 26 Y 28 Sur, Playa del Carmen, 77710, Mexico
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Swimming Pool
- Safety Deposit Box
- Air Conditioning
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Shared lounge/TV area
- Adult only
- outdoor pool
- Concierge services
- Free Wi-Fi
- Sun Deck
- Daily Housekeeping
- Non-Smoking Rooms Available
- Outdoor furniture
- Sun loungers or beach chairs
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Process in place to check health of guests
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- All plates, cutlery, glasses and other tableware have been sanitized
- Access to health care professionals
- Contactless check-in/out
- Food delivery
- Audible alarm
- balcony/terrace
- Car rental available
- CCTV security in common areas
- Daily disinfection
- Hot tub/Whirlpool
- Spa services
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Professional cleaning services
- Takeout dining services available
- Airport shuttle (charges may apply)
- Shuttle service (charges may apply)
Airports Show all on map »
- Cozumel Intl Airport - 12.23 mi
- Cancun Intl Airport - 30.86 mi
Museums
- Mayan Museum - 35.88 mi
- Cancun Underwater Museum - 45.55 mi
Click here to leave your opinion >>
Felipe (Couple)
stayed in May, 2026
Guest Score 1 out of 10
Very Poor
The location
All inside
Sharna (Couple)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
What can I say that I haven’t already the senses is our favourite in playa. The rooms are comfortable and spacious, the staff goes over and above to make your stay enjoyable. The breakfast has many options and most of all great location on 5th ave. Yes it can get slightly noisy from the street but that’s 5th ave it’s a busy street you got to expect some noise.
Doyle (Couple)
stayed in April, 2026
Guest Score 2 out of 10
Poor
What breakfast? Location is best part
Repair requests to shower were not responded to. Maid service was only available for a very brief time during the day and could not accommodate times outside this window. Front desk staff screaming at you from 1 floor below. Construction taking place on roof top during the day that caused noise in the rooms all day. Staff was indifferent and provided no notification.
Gerald (Couple)
stayed in April, 2026
Guest Score 9 out of 10
Wonderful
The room was clean, smelled nice, and the bed was huge and comfortable. The bathtub was amazing, we do love that, loved the double sink and double shower. The staff was always friendly. The location is good, and you have everything close. For a couple is a 10/10 to be honest.
Sometimes they didn't have towels for the beach (yes, they have those at the reception). Everything else was amazing.
Sharna (Couple)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
We have stayed here before and keep coming back
Michelle (Solo Traveler)
stayed in March, 2026
Guest Score 7 out of 10
Good
5th Ave
I don’t like that you have to pay taxes when you leave when you just pay all that money in US dollars to stay there and they tell you oh you still owe more money
Garcia (Couple)
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Very clean
Did not receive the room I supposed to get
Scarla (Solo Traveler)
stayed in January, 2026
Guest Score 8 out of 10
Very Good
Location was right on 5th Avenue.
The room didn't have a comforter.
Sharna (Couple)
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
Great location, small boutique hotel but large rooms, views of 5th ave available. Clean well maintained hotel, good breakfast offered daily for extra.
Staff are great, can speak English, easy to talk to, all staff go over and beyond to make your stay great. We will be back in February 2026
Sharna (Couple)
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
The staff are all phenomenal!
They’re so kind and helpful, eager to help to ensure your stay is comfortable.
The location of hotel is close to restaurants noise is minimal, your right on 5th avenue you have to expect some noise.
Sharna (Couple)
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
Clean hotel, adult only very intimate only 22 rooms, breakfast is excellent with several options. Staff are very kind and helpful
Love the location close to good restaurants and an Oxxo store. We’ve stayed here 3 times and will be back again in February 2026
Sharna (Couple)
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
Location is awesome, service by all staff is great. New breakfast menu is very tasty and plentiful.
We’ve been here before and keep returning, sweet hotel, small but nice and well maintained
Daniel (Couple)
stayed in June, 2025
Guest Score 9 out of 10
Wonderful
I like everything about the hotel
Daniel (Couple)
stayed in April, 2025
Guest Score 2 out of 10
Poor
No hot water
Lynn (Couple)
stayed in April, 2025
Guest Score 8 out of 10
Very Good
The hotel was clean and bed comfy. It was in a good location. The shower had hot water but you had to let it run for a couple minutes. No ice in machine is my only complaint
Sharna (Couple)
stayed in March, 2025
Guest Score 10 out of 10
Exceptional
Excellent location. They offer breakfast now 5 options. Food and service was excellent!
All the staff were so friendly and helpful. We spent two years in a row at this hotel and definitely be back next year for longer. The hotel is small, quite very well maintained. The room we had was spacious, and always clean. The hotel has to be proud of their staff and services they provide.
Liked everything
Sharna (Couple)
stayed in March, 2025
Guest Score 10 out of 10
Exceptional
Everything
Nothing to complain about
Jay (Couple)
stayed in February, 2025
Guest Score 8 out of 10
Very Good
The location was perfect. The room was clean and comfortable
The pool area was a joke with dirty cushions on the chairs
Dwayne (Couple)
stayed in January, 2025
Guest Score 10 out of 10
Exceptional
Convenient to everything! Good quality! Clean, helpful staff!
Elena (Couple)
stayed in January, 2025
Guest Score 8 out of 10
Very Good
Central location, it is really easy to reach the beaches and explore the many great restaurants in the area. The included breakfast, though simple and minimal, gets the job done. The bed was spacious, incredibly comfortable, and the cleanliness overall was good, which added to a pleasant stay.
This hotel might not be ideal for light sleepers, as its location on the main street means there’s a lot of nighttime noise (though it didn’t bother us). The property feels a bit dated, with certain details in need of updating or modernization.
The reception experience was underwhelming—staff were polite but distant, offering minimal explanations of the services. We only discovered on our last evening that there were bicycles available for guests. Communication was also a challenge, as the staff didn’t seem fluent in languages other than Spanish.
Additional improvements could include softer bedside lighting, as the current setup felt too harsh. We also noticed stains on the towels, something one wouldn’t expect from a 4-star establishment. Lastly, the Wi-Fi was completely unusable on the third floor, forcing us to rely on mobile data throughout our stay.
While our experience had its highlights, a few adjustments could significantly elevate the guest experience.
Thank you for your information!
Area information
- Cozumel Intl Airport - 12.23 mi
- Cancun Intl Airport - 30.86 mi
- ADO International Bus Station - 0.79 mi
- Playa del Carmen Maritime Terminal - 0.90 mi
- Calica Cruise Terminal - 5.60 mi
- Bus station Tulum Ruins - 37.14 mi
- Bus station - 38.83 mi
- Cancun Bus Station - 39.93 mi
- Mayan Museum - 35.88 mi
- Cancun Underwater Museum - 45.55 mi
- AMERIMED Hospital Cancun - 38.80 mi
- 5th Avenue - 0.75 mi
- Cancun Hotel Zone - 36.79 mi
- Disabled-friendly beach - 0.83 mi
- Kantenah Bay - 18.80 mi
- Church of Guadalupe - 1.02 mi
- Adventure Spa Palace - 12.70 mi
- Moon Palace - 28.73 mi
- Tulum Archeological Site - 37.12 mi
- Cancun Government Palace - 39.80 mi
- Mahi Golf Course - 2.35 mi
- Universidad Anahuac Cancun - 32.75 mi
- Tecnologic Stadium - 38.04 mi
- Toro Valenzuela Stadium - 40.24 mi
- Kabah park - 38.35 mi
- Parque Nacional Tulum - 39.48 mi
- National park El Garrafon - 45.44 mi
- Parque Natural Quintana Roo - 48.40 mi
- La Isla Shopping Mall - 38.45 mi
- Plaza las Americas Cancun Mall - 40.50 mi
- 28 de Julio Square - 0.52 mi
- Xcacel-Xcacelito - 27.52 mi
- Wet 'n Wild Cancun - 31.62 mi
- El Rey mayan ruins - 34.96 mi
- La Gran Plaza Cancun - 37.74 mi
- show time - 38.21 mi
- Plaza Nichupte - 38.37 mi
- Plaza Las Americas - 38.89 mi
- Cancun Culture Center - 39.00 mi
- Cancun Bullfight ring - 39.17 mi
- Ceviche's Fountain - 39.50 mi
- Mercado 28 - 39.55 mi
- Puerto Juarez - 41.40 mi
- Gran Puerto Cancun - 41.65 mi
- El Meco mayan ruins - 43.47 mi
- Cesiak - 43.67 mi
- Dolphin Discovery Isla Mujeres - 46.63 mi
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Senses Quinta Avenida By Artisan Adults Only
5ta. Av. Norte No. 324 Entre 26 Y 28 Sur, Playa del Carmen, 77710, Mexico