Platinum Yucatan Princess All Inclusive Suites & Spa Resort Adults Only
Prolongación 5ta Avenida Manzana 20 Lote 006, Playa del Carmen, 77710, Mexico
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Room
Room
Address
Prolongación 5ta Avenida Manzana 20 Lote 006, Playa del Carmen, 77710, Mexico
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Breakfast
- Free Parking
- Swimming Pool
- Garden
- Golf Course
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Elevator
- Hair dryer
- Bathtub
- Shower
- Coffee/tea maker
- Water sports
- Children's playground
- Shoeshine
- Nightclub/DJ
- bathrobes
- Table tennis
- Karaoke
- Private check-in/check-out
- Adult only
- Wheelchair accessible
- On-site parking
- mini bar
- outdoor pool
- Poolside bar
- separate dining area
- seating area
- telephone
- kitchenware
- 24-hour security
- Concierge services
- Designated Smoking Area
- Free Wi-Fi
- Game Room
- Hair/Beauty Salon
- Massage services
- Restaurant(s)
- Snorkeling
- Wind Surfing
- All Inclusive
- Closet
- Daily Housekeeping
- English
- French
- Spanish
- Convenience Store
- Non-Smoking Rooms Available
- Slippers
- gift/souvenir shop
- taxi service
- Shops on site
- Outdoor furniture
- Sofa
- Linens
- Mirror
- Sewing Kit
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- Access to health care professionals
- Staff trained in safety protocol
- Temperature check for guests and staff
- Free face masks
- Contactless check-in/out
- Food delivery
- balcony/terrace
- ATM or cash withdraw on site
- Car rental available
- CCTV security in common areas
- Complimentary drinking water
- Currency exchange service
- Daily disinfection
- Entertainment services
- Facilities for disabled guests available
- Fitness center
- Hot spring
- Hot tub/Whirlpool
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Room towels provided
- Safety chain and/or latch on doors available
- Spa services
- Spa/sauna
- Tennis court & equipment
- Toiletries provided
- Tour services
- TV & Movies/Shows
- Wake up call
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Individually-wrapped food options
- Air conditioning in public area
- Alternative meal arrangement
- Trash cans
- Socket near the bed
- Sleep comfort items
- Window
- Tile/marble flooring
- Dining table
- Desk/workspace available
- Cleaning products available
- Room service available
- Airport shuttle (charges may apply)
- Xerox/fax in business center
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Platinum Yucatan Princess All Inclusive Suites & Spa Resort Adults Only
Rates from View more information >>
Airports Show all on map »
- Cozumel Intl Airport - 12.98 mi
- Cancun Intl Airport - 27.47 mi
Museums
- Mayan Museum - 32.40 mi
- Cancun Underwater Museum - 42.09 mi
Click here to leave your opinion >>
Anonymous (Solo Traveler)
stayed in May, 2026
Guest Score 4 out of 10
Disappointing
Check in/out staff wasn’t friendly
House keeping entered my room on my check out day without knocking twice while I was not dressed
Steven (Family with young children)
stayed in May, 2026
Guest Score 8 out of 10
Very Good
Breakfast was great
I didn't really care for the dress code for men. What is wrong with long casual shorts, at least 1-2 inches above the knee, a collared shirt and closed shoes.
Robert (Couple)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
I loved everything about this resort
Nothing bad to say about the resort. We really enjoyed our stay.
AARIF (Couple)
stayed in April, 2026
Guest Score 5 out of 10
Fair
Location was ok. Adult side of the resort isn’t huge such as the princess family resort so very easy to get around.
- despite what you read about others reviews, the food wasn’t great. 2/5 at best. Buffet is repetitive menu. Everything has pork or contains traces of pork (so be careful to the fellow non-pork eaters, this resort isn’t friendly for that diet restriction
- concierge do zero follow up with their guests . When I was at Paradisus resort, our assigned concierge checked up on is at least 3 times a day with in person visits.
- this is not the resorts fault but there was massive seaweed invasion which started early this year (April 2026). Lots of resorts have cleaners and nets to prevent the majority of the Sargossa from coming to the beaches, not the case here. Zero prevention measures, so forget chilling at the beaches. It’s an eyesore and smells horrible with the winds . made complete sense why the pools were jam packed.
Arlandra (Couple)
stayed in April, 2026
Guest Score 5 out of 10
Fair
The pools were clean, rooms were a nice size, the water was hot, the liquor was strong and they have a 24hr buffet, the gym was clean.
The staff are def a hit or miss. Most of them were rude and ignored you. I’m not sure if it was intentional or not because maybe they didn’t speak English but I’ve had WAY better service in Mexico. The beds were hard, there was rust and much needed repairs to many things such as the patio chairs, the walls, trash cans, shower heads and knobs. They ask that you leave your food outside of the room when done but if they don’t pick it up, the birds and “monkeys” will come eat it AND IT CAUSED ROACHES! We had 3 dead roaches in our room!!!! All by the entry door and in the bathroom. I purposely left one in the bathroom to see how long it would take them to clean it up. It took 2 days!!! some days, there was trash scattered everywhere on halls! Everything felt rush. Food was ok. Nothing I had I would eat again. Room service was very limited. We ordered from it and the receiver told us we could only order what was on the menu and told us they didn’t have any of it. We explained we were ordering from the menu and they gave a nasty reply and delivered what we asked over an hr later. The room service food and restaurant food was never hot. Always lukewarm. They DO NOT CATER TO NON WHITE PEOPLE! You will get old played out music and entertainment at the pool. The beach is narrow and there are bags of trash on it and random debris. Not one worker cleaned it up. They just kept bypassing it!!!
Crawford (Solo Traveler)
stayed in February, 2026
Guest Score 7 out of 10
Good
The entertainment was really great! It was nice having the sunset resort to go to as well.
Not all of the restaurants being open every day. Unable to eat at restaurants without reservations, but there was no way to make a reservation in advance.
Yekaterina (Solo Traveler)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
Everything
-
Paul (Solo Traveler)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
My man Israel at the concierge desk was truly amazing! Javier the busboy crushed it so hard and Pamela in the gift shop made my experience one of a kind. Amazing service from everyone of the staff members! I was only there two days, but the staff would always call me out by name when I walked by. I've never felt so welcomed at a resort as I felt here. They bent over backwards to make sure me and all the other guests were happy. Even the first aid attendant who helped wrap up my foot after cutting it on a rock in the ocean was amazing, very professional. I loved this resort and will be coming back very soon! I highly recommend anyone to check this place out!
The restaurants and daily buffet were good, but not great. That's my only criticism, the rest of the resort was amazing. The amazing staff makes up for the restaurants short comings.
Lanier (Group Traveler)
stayed in January, 2026
Guest Score 7 out of 10
Good
Great staff and amazing price for all inclusive
Beach is full of seaweed, but this isn’t the property’s fault at all.
Sharon (Couple)
stayed in January, 2026
Guest Score 7 out of 10
Good
The space was pretty
No one told us about the incredible terrible odor from the weeds that have collected on the beach.
Very disappointed that booking.com did not inform us about the terrible beach condition. We were not able to go into the water at all.
Deborah (Group Traveler)
stayed in January, 2026
Guest Score 8 out of 10
Very Good
Very entertaining
Replacement of linen and bottle water
Judy (Couple)
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
The food was top shelf. All the staff were very accommodating and friendly. A huge shoutout to Bryan in the buffet, very attentive and pleasant . Great daily entertainment. No timeshare salesmen
Not enough pools, the beach is not great
Octavio (Couple)
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
Very friendly staff..beautiful beach…amazing food..clean and great rooms
Other visitors were kind of rude at times
Francisco (Couple)
stayed in December, 2025
Guest Score 5 out of 10
Fair
Staff lies to you on a daily basis
Media (Solo Traveler)
stayed in December, 2025
Guest Score 9 out of 10
Wonderful
I really liked the entertainment team — they were energetic, friendly, and professional. The Pilates and yoga instructor was clearly a highly trained professional, and the classes were well-structured and enjoyable. The nightly shows were excellent and well produced, providing great evening entertainment. I was also very impressed with the food quality across all the restaurants; every meal felt thoughtfully prepared and consistently delicious.
Some of the sports activities were not available as expected. For example, paddling was cancelled multiple times due to pool cleaning and maintenance, and although it was promised for the next day on several occasions, it never took place. Additionally, there were not enough sun loungers around the pool. Many were reserved early in the morning and left unused until the afternoon, making it difficult to find available seating. The Wi-Fi and internet connection were also slow and not consistently available throughout the resort.
Maria J. (Family with young children)
stayed in December, 2025
Guest Score 8 out of 10
Very Good
The plastic lounge furniture you had on the patios were hard as a rock and hurt my back. They are not comfortable at all. you should use the type that is our on the main pool.
Frank (Couple)
stayed in November, 2025
Guest Score 10 out of 10
Exceptional
Amazing location staff super helpful
Not a lot of food options like some other resorts stayed at
stephen (Couple)
stayed in November, 2025
Guest Score 10 out of 10
Exceptional
The staff was amazing. Always working hard, always smiling, and always helpful!! Brian from the buffet is a great worker!!
Kellie (Solo Traveler)
stayed in November, 2025
Guest Score 6 out of 10
Pleasant
The bed and landscaping
The food, the tv issues
Donna (Solo Traveler)
stayed in October, 2025
Guest Score 9 out of 10
Wonderful
The staff and the facilities were amazing. Thanks to Israel and Angel for being so kind
There was a damp smell, but I was on the first floor, by the pool. I would stay again, but in a different room.
Thank you for your information!
Area information
- Cozumel Intl Airport - 12.98 mi
- Cancun Intl Airport - 27.47 mi
- ADO International Bus Station - 4.30 mi
- Playa del Carmen Maritime Terminal - 4.41 mi
- Calica Cruise Terminal - 9.11 mi
- Cancun Bus Station - 36.56 mi
- Bus station Tulum Ruins - 40.66 mi
- Bus station - 42.34 mi
- Mayan Museum - 32.40 mi
- Cancun Underwater Museum - 42.09 mi
- AMERIMED Hospital Cancun - 35.41 mi
- Church of Guadalupe - 2.59 mi
- Adventure Spa Palace - 16.18 mi
- Moon Palace - 25.25 mi
- Cancun Government Palace - 36.42 mi
- Tulum Archeological Site - 40.64 mi
- 5th Avenue - 2.77 mi
- Cancun Hotel Zone - 33.30 mi
- Disabled-friendly beach - 4.34 mi
- Kantenah Bay - 22.29 mi
- Mahi Golf Course - 5.84 mi
- Universidad Anahuac Cancun - 29.33 mi
- Tecnologic Stadium - 34.66 mi
- Toro Valenzuela Stadium - 36.90 mi
- La Isla Shopping Mall - 34.97 mi
- Plaza las Americas Cancun Mall - 37.18 mi
- Kabah park - 34.98 mi
- National park El Garrafon - 41.97 mi
- Parque Nacional Tulum - 43.00 mi
- Parque Natural Quintana Roo - 51.69 mi
- 28 de Julio Square - 4.02 mi
- Wet 'n Wild Cancun - 28.14 mi
- Xcacel-Xcacelito - 31.03 mi
- El Rey mayan ruins - 31.47 mi
- La Gran Plaza Cancun - 34.40 mi
- show time - 34.84 mi
- Plaza Nichupte - 34.99 mi
- Plaza Las Americas - 35.50 mi
- Cancun Culture Center - 35.63 mi
- Cancun Bullfight ring - 35.78 mi
- Ceviche's Fountain - 36.12 mi
- Mercado 28 - 36.19 mi
- Puerto Juarez - 38.02 mi
- Gran Puerto Cancun - 38.26 mi
- El Meco mayan ruins - 40.09 mi
- Dolphin Discovery Isla Mujeres - 43.19 mi
- Cesiak - 47.18 mi
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Platinum Yucatan Princess All Inclusive Suites & Spa Resort Adults Only
Prolongación 5ta Avenida Manzana 20 Lote 006, Playa del Carmen, 77710, Mexico