Hotel Playa Encantada B&b
Calle 12 Bis Norte Esquina Avenida 20 Norte, Playa del Carmen, 77710, Mexico
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1 Room With 2 Adults Change Search
Room
Room
Address
Calle 12 Bis Norte Esquina Avenida 20 Norte, Playa del Carmen, 77710, Mexico
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Swimming Pool
- Garden
- Safety Deposit Box
- Air Conditioning
- 24-Hour Front Desk
- Elevator
- Hair dryer
- Shower
- fan
- outdoor pool
- shuttle service
- telephone
- alarm clock
- kitchenware
- 24-hour security
- Concierge services
- Designated Smoking Area
- Family Rooms
- Free Wi-Fi
- Closet
- Daily Housekeeping
- English
- Japanese
- French
- German
- Italian
- Korean
- Portuguese
- Spanish
- Non-Smoking Rooms Available
- Sofa
- Linens
- Mirror
- Smoke alarms
- Fire extinguishers
- Shared stationery such as printed menus, magazines, pens, and paper removed
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- Staff trained in safety protocol
- Temperature check for guests and staff
- Chinese [Mandarin]
- Ticket services
- Food delivery
- CCTV security in common areas
- Daily disinfection
- Facilities for disabled guests available
- Ironing amenities
- Luggage storage & lockers
- Room towels provided
- Safety chain and/or latch on doors available
- Toiletries provided
- Tour services
- TV & Movies/Shows
- Wake up call
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Air conditioning in public area
- Trash cans
- Sleep comfort items
- Window
- Tile/marble flooring
- Accessible by stairs
- Desk/workspace available
- Cleaning products available
- Clothes drying rack
- Airport shuttle (charges may apply)
Airports Show all on map »
- Cozumel Intl Airport - 12.37 mi
- Cancun Intl Airport - 31.18 mi
Museums
- Mayan Museum - 36.23 mi
- Cancun Underwater Museum - 45.89 mi
Click here to leave your opinion >>
Lavinia (Family with young children)
stayed in April, 2026
Guest Score 9 out of 10
Wonderful
Very good location, it was cleaned every day and the staff was helpful.
Robert (Couple)
stayed in April, 2026
Guest Score 6 out of 10
Pleasant
the extreme noise every night from large buses being washed with motors running in the neighboring lot made sleep difficult
Adolfo (Couple)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Great location. Walkable to everything. Rooms are super clean and spacious.
WiFi is painfully slow. It’s faster to hotspot your phone to your other devices.
Robert (Solo Traveler)
stayed in February, 2026
Guest Score 9 out of 10
Wonderful
spacious apt. Nice clean pool. Literally 2 minutes walk to ADO stn to Cancun
Ann (Solo Traveler)
stayed in January, 2026
Guest Score 8 out of 10
Very Good
I picked the location near the bus station so I did not have to move my bags too far. This was obviously convenient but the street turned out to be a bit noisy at nights. Hotel staff were all helpful. I liked the pool area. All clean in the room. Would prefer slightly softer pillows, but that is obviously my preference.
Curtains not very thick so got a lot of light coming in at night. Also single glazed windows mean you can hear noisy cars and people in the street below.
Gwyneth (Couple)
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
Convenient, quiet, and good for a budget. Next to the bus station but not too loud after dark. A good point between the beach and the main streets. It has an elevator and the room was spacious
The towels were fraying and the sheets weren’t fitted properly to the bed.
arnon (Family with young children)
stayed in December, 2025
Guest Score 8 out of 10
Very Good
Great little hotel in a good location, about 5-7 minutes walk to the 5th Ave. Very large and spacious rooms equipped with everything you need for a vacation. Free water/refill at the lobby. Good wifi and good a/c
Low Water pressure in shower. Small pool with very cold water. Night guard isn't very friendly...
Shirley (Solo Traveler)
stayed in November, 2025
Guest Score 8 out of 10
Very Good
Close to ADO station
No water and maybe not as clean as I like.
sherry L. (Family with young children)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
Have stayed at this property several times in last 10 years...still my ? favorite
Everything very good
gail (Couple)
stayed in May, 2025
Guest Score 8 out of 10
Very Good
Bed and room was comfortable.
Noisy. Would be great to have hooks on the back of the bathroom door.
Romain (Solo Traveler)
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
Gabriele (Couple)
stayed in March, 2025
Guest Score 6 out of 10
Pleasant
Great location. Nice little pool. The evening front desk gentleman is very polite, professional and most helpful. We booked an apartment. It is roomy. Kitchen facilities had everything we needed to prepare simple meals. We were pleased. I liked the full size fridge. Air conditioning in bedroom worked well. No airconditioning in the living room/kitchen area, but it was okay.
We stayed at this hotel for 3 weeks. Daily housekeeping was satisfactory. The room could have used a thorough deep cleaning mid way through the stay.
We booked this hotel when the room price was on sale and so it was a good value for what we paid. The new regular room rates for winter 2025/6 are too high for what you get and so we won’t book at this hotel for next winter.
Hotel is beside a bus station. Buses park immediately beside the hotel with motors running until well after midnight, sometimes later. We sometimes had up to 5 buses with loud motors running immediately outside our door and it was noisy. Bring ear plugs. This is not the fault of the hotel and the hotel probably doesn’t have any control over this.
Av (Family with young children)
stayed in March, 2025
Guest Score 8 out of 10
Very Good
Spacious, clean room. Relatively quiet. Large bathroom, lot of space to your toiletries and magnifying mirror. Shampoo was provided. Big shower with hot water. Comfy beds. Friendly staff. Pool looked nice, did not try though. Excellent location next to ADO Alterna. Lovely cafe around the corner to have healthy breakfast. Wi-Fi was fast. Good a/c and fan. Fridge. Elevator.
Pillows were really too thick and hard. Room did not smell nice. Old couch. No luggage rack. The view: windows overlooking a busy street.
Nikki (Solo Traveler)
stayed in March, 2025
Guest Score 10 out of 10
Exceptional
Great location if you are travelling by ADO buses - right across the road from the terminal. Walking distance to the beach, Quinta avenida, several restaurants, Walmart, and another big supermarket. Gd taco stall right across the road for cheap eats. Very friendly staff who mostly spoke gd English or we managed with Google translate. Great cafe next door that does fabulous breakfasts and healthy drinks etc. Open 8.30 ‐ 2pm. The pool felt chilly when I first arrived, but a few days later, it was warm enough for me to go in - I hate cold water! The room was huge and very clean but the sofa bed and curtains etc were very old and tired. Small fridge was useful to keep drinks cold and there is a free water station down in the reception area. Also, coffee, but I didn't use that as I don't drink coffee. It's not the cheapest place to stay but a bit of luxury for me after backpacking around Belize for 3 weeks. Very quiet at night and not much noise from neighbouring rooms either.
Nothing!
Robert (Solo Traveler)
stayed in March, 2025
Guest Score 4 out of 10
Disappointing
Location and friendly staff
Bathroom sink sprayed water all over, toilet did not fill and flush properly, beds hard as a rock, window wouldn’t lock, no hot water several mornings, shower missing a lot of tiles, couch in poor condition.
Kecia (Couple)
stayed in March, 2025
Guest Score 9 out of 10
Wonderful
Our experience from the very beginning was outstanding, thanks to front desk representative, Diana. The very spacious suite was an exceptional value!
Zero WiFi accessible outside in the pool/back patio area of the property.
Susie (Family with young children)
stayed in February, 2025
Guest Score 9 out of 10
Wonderful
Russell (Couple)
stayed in February, 2025
Guest Score 1 out of 10
Very Poor
Horrible not even 1 star
Mattress was stained badly , Sheets were ripped , No hot water, No soap, no blanket on the bed just a sheet on the bed , Drapes were black had white paint on them , tv was way to small , The doors were locked at night someone was sleeping in the lobby on a couch you buzz in he wakes up and lets you in ,
Everything it’s by the ado bus station noise all night long with loud speakers ,
Filthy dirty ,
david (Couple)
stayed in February, 2025
Guest Score 9 out of 10
Wonderful
Location and cleanliness
Susie (Couple)
stayed in February, 2025
Guest Score 9 out of 10
Wonderful
Thank you for your information!
Area information
- Cozumel Intl Airport - 12.37 mi
- Cancun Intl Airport - 31.18 mi
- ADO International Bus Station - 0.47 mi
- Playa del Carmen Maritime Terminal - 0.60 mi
- Calica Cruise Terminal - 5.22 mi
- Bus station Tulum Ruins - 36.77 mi
- Bus station - 38.45 mi
- Cancun Bus Station - 40.25 mi
- Mayan Museum - 36.23 mi
- Cancun Underwater Museum - 45.89 mi
- AMERIMED Hospital Cancun - 39.12 mi
- Disabled-friendly beach - 0.54 mi
- Kantenah Bay - 18.41 mi
- 5th Avenue - 1.12 mi
- Cancun Hotel Zone - 37.14 mi
- Church of Guadalupe - 1.34 mi
- Adventure Spa Palace - 12.31 mi
- Moon Palace - 29.08 mi
- Tulum Archeological Site - 36.75 mi
- Cancun Government Palace - 40.11 mi
- Mahi Golf Course - 1.96 mi
- Universidad Anahuac Cancun - 33.08 mi
- Tecnologic Stadium - 38.36 mi
- Toro Valenzuela Stadium - 40.55 mi
- Kabah park - 38.66 mi
- Parque Nacional Tulum - 39.11 mi
- National park El Garrafon - 45.78 mi
- Parque Natural Quintana Roo - 47.99 mi
- La Isla Shopping Mall - 38.80 mi
- Plaza las Americas Cancun Mall - 40.81 mi
- 28 de Julio Square - 799 f
- Xcacel-Xcacelito - 27.14 mi
- Wet 'n Wild Cancun - 31.97 mi
- El Rey mayan ruins - 35.31 mi
- La Gran Plaza Cancun - 38.05 mi
- show time - 38.53 mi
- Plaza Nichupte - 38.68 mi
- Plaza Las Americas - 39.20 mi
- Cancun Culture Center - 39.31 mi
- Cancun Bullfight ring - 39.49 mi
- Ceviche's Fountain - 39.81 mi
- Mercado 28 - 39.86 mi
- Puerto Juarez - 41.71 mi
- Gran Puerto Cancun - 41.97 mi
- Cesiak - 43.30 mi
- El Meco mayan ruins - 43.78 mi
- Dolphin Discovery Isla Mujeres - 46.96 mi
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Transport
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Museums
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Hospitals
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Hotel Playa Encantada B&b
Calle 12 Bis Norte Esquina Avenida 20 Norte, Playa del Carmen, 77710, Mexico