Grand Riviera Princess - All Inclusive
Prolongacion 5 Avenida Manzana 20 Lote 006, Playa del Carmen, 77710, Mexico
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Address
Prolongacion 5 Avenida Manzana 20 Lote 006, Playa del Carmen, 77710, Mexico
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Breakfast
- Free Parking
- Swimming Pool
- Garden
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Hair dryer
- Shower
- Water sports
- Children's playground
- Nightclub/DJ
- Table tennis
- Darts
- Snack bar
- Wheelchair accessible
- On-site parking
- mini bar
- indoor pool
- kids club
- outdoor pool
- Poolside bar
- 24-hour security
- Concierge services
- Designated Smoking Area
- Doorman
- Family Rooms
- Free Wi-Fi
- Game Room
- Hair/Beauty Salon
- Massage services
- Restaurant(s)
- All Inclusive
- Daily Housekeeping
- English
- French
- German
- Spanish
- Convenience Store
- Non-Smoking Rooms Available
- gift/souvenir shop
- taxi service
- Shops on site
- Books, DVDs, music for children
- Kids' pool
- Staff follow all safety protocols as directed by local authorities
- First aid kit available
- Hand sanitizer in guest accommodation and key areas
- Access to health care professionals
- Hygiene certification
- Sterilizing equipment
- Staff trained in safety protocol
- Temperature check for guests and staff
- Free face masks
- Contactless check-in/out
- Food delivery
- balcony/terrace
- ATM or cash withdraw on site
- Body thermometer available
- Car rental available
- Complimentary drinking water
- Currency exchange service
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Hot tub/Whirlpool
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Room towels provided
- Spa services
- Spa/sauna
- Tennis court & equipment
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Individually-wrapped food options
- Kids facilities
- Outdoor recreational features
- Room service available
- Alcoholic beverages available
- Airport shuttle (charges may apply)
- Kid-friendly dining
Airports Show all on map »
- Cozumel Intl Airport - 13.00 mi
- Cancun Intl Airport - 27.44 mi
Museums
- Mayan Museum - 32.37 mi
- Cancun Underwater Museum - 42.06 mi
Click here to leave your opinion >>
Iva (Couple)
stayed in May, 2026
Guest Score 2 out of 10
Poor
Pretty
Too strict, advertised as adult only but wasn’t, too big, food was horrible, false advertising about complimentary services (massage and airport shuttle). Seaweed everywhere so no beach access.
Janette (Couple)
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
Ana (Solo Traveler)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Everything was perfect!! So nice all the staff, excellent food and very nice hotel
I liked all
william (Couple)
stayed in March, 2026
Guest Score 2 out of 10
Poor
Nothing it’s not the same from 2 years ago
Food they need to put back the tacos stand by the pool area
Christopher (Unknown)
stayed in March, 2026
Guest Score 7 out of 10
Good
The staff and rooms were good.
The food was not good. No flavor, quality was not as good as we expected. Restaurants have to be booked days in advance so you are stuck eating the buffet that is not good.
Alejandro (Family with young children)
stayed in March, 2026
Guest Score 1 out of 10
Very Poor
The check-in experience was very poor.
Additionally, we were charged extra upon arrival. We had to pay for an additional room because we were told there is a charge for children over 3 years old.
Overall, it was a very disappointing experience.
The check-in experience was very poor.
Additionally, we were charged extra upon arrival. We had to pay for an additional room because we were told there is a charge for children over 3 years old.
Overall, it was a very disappointing experience.
Anna (Couple)
stayed in January, 2026
Guest Score 7 out of 10
Good
The food was fresh & delicious and lots of variety. The ceviche bar was off the charts.The room was beautiful & the bed was so comfortable! The beach was amazing! The shows we saw were great, and it was wonderful to have entertainment in that main courtyard ! Great performances! We went every night . Shuttles were helpful for such a large property
There definitely needs to be more signage of what is located where.
We had trouble finding the a la carte restaurants as there were no signs on the doors
Also, it was difficult to find information about the shows & activities. It would have been helpful to have information somewhere central .
Our shower water kept getting all over the bathroom. I’m not sure what the solution would be for that.
There was only 1 bar at the beach which wasn’t enough for that many people. Even though the bartenders were working fast there was a line up most of the day
Julio C. (Family with young children)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
The food is very nice and the beverages
Just some rooms needs to be renew or update due to the TV is old and Some devices in the room
Sonia (Couple)
stayed in January, 2026
Guest Score 8 out of 10
Very Good
The swimming pools , the drinks and good bartenders service
No lights in the tennis courts at the night . They have the lamps but once it is dark they did not turned it on when we were playing . We asked to the person in charge in that moment to please turn on the lights and she said she didn’t have the keys to do it
The main food buffet is not so good , but fortunately they have also a buffet in the beach and one more in the sport bar and these are better options ,
Sangeeta (Couple)
stayed in December, 2025
Guest Score 7 out of 10
Good
Food was good
Should More seafood or chicken choice n fresh tropical fruits
Leila (Group Traveler)
stayed in November, 2025
Guest Score 10 out of 10
Exceptional
Every thing was perfect!
It was all great!
Alex (Group Traveler)
stayed in November, 2025
Guest Score 10 out of 10
Exceptional
All inclusive
My TV monitor is too small.
Randall (Couple)
stayed in November, 2025
Guest Score 10 out of 10
Exceptional
Clean, staff polite, we were upgraded
Areas under construction
Gary (Couple)
stayed in October, 2025
Guest Score 1 out of 10
Very Poor
Staff
Hotel is under major construction so wouldn't have booked if I knew. A lot of restaurants were closed and the food was bland. The a la cart restaurant food wasn't good and didn't have dishes that's on their menu. My section pool was dirty. Wouldn't book
White (Solo Traveler)
stayed in October, 2025
Guest Score 1 out of 10
Very Poor
Room service offered and there was plenty of fruit, tea ,and salads available
Racoons and rodents were everywhere there was no place to relax without the worry of rodents
Leslie (Family with young children)
stayed in October, 2025
Guest Score 4 out of 10
Disappointing
The room was nice and the swim out pool was great.
Too expensive for the level of food and quality of the resort.
Lule (Family with young children)
stayed in September, 2025
Guest Score 3 out of 10
Poor
Only the beach at this time arond
This is my 13 times going in the same resort. I am very disappointed and unhappy how they treated me as I was a first time going there. Past 2 years I have been VIP in this resort, but this time around, they didn’t honor anything even going through constructions.
I brought so much money since 2017 in this resort. I had to bring many family members. Altogether we had spent at least US $ 60,000 in this resort. so when I spoke to concierge, he said is how much we can offer at this time and when I told him that was VIP for many years and very respected by this resort and employees, he said no ma’am this is how this resort gas been running. I asked him how many years you have been employed, but this resort he said about two years. I said to him you don’t have to tell me how this result has been running because I am customer loyal customer since 2070 year but twice a year. Then he stuck, but still did not care about giving me anything extra any promotions for this day. Don’t think I ever gonna go there again me and my family.
Christina (Family with young children)
stayed in August, 2025
Guest Score 8 out of 10
Very Good
Everyone was so friendly.
The food could have been better, and the entertainment.
Mathew (Family with young children)
stayed in August, 2025
Guest Score 1 out of 10
Very Poor
They charge me extra because my son 14 and they consider him as a adult.
Toilet seat was broken.
Charles (Family with young children)
stayed in August, 2025
Guest Score 8 out of 10
Very Good
The policy with the beds at the Platinum pool needs to better explained and enforced to apply to everyone. You cant have certain guests be allowed to leave their stuff when they go for meals. Then other guests like us have our stuff removed, and that happened twice.
We were however able to use the beds during our last couple of days
Thank you for your information!
Area information
- Cozumel Intl Airport - 13.00 mi
- Cancun Intl Airport - 27.44 mi
- ADO International Bus Station - 4.33 mi
- Playa del Carmen Maritime Terminal - 4.44 mi
- Calica Cruise Terminal - 9.14 mi
- Cancun Bus Station - 36.53 mi
- Bus station Tulum Ruins - 40.69 mi
- Bus station - 42.37 mi
- Mayan Museum - 32.37 mi
- Cancun Underwater Museum - 42.06 mi
- AMERIMED Hospital Cancun - 35.38 mi
- Church of Guadalupe - 2.61 mi
- Adventure Spa Palace - 16.21 mi
- Moon Palace - 25.22 mi
- Cancun Government Palace - 36.39 mi
- Tulum Archeological Site - 40.66 mi
- 5th Avenue - 2.80 mi
- Cancun Hotel Zone - 33.27 mi
- Disabled-friendly beach - 4.37 mi
- Kantenah Bay - 22.32 mi
- Mahi Golf Course - 5.87 mi
- Universidad Anahuac Cancun - 29.30 mi
- Tecnologic Stadium - 34.63 mi
- Toro Valenzuela Stadium - 36.87 mi
- La Isla Shopping Mall - 34.94 mi
- Plaza las Americas Cancun Mall - 37.15 mi
- Kabah park - 34.95 mi
- National park El Garrafon - 41.94 mi
- Parque Nacional Tulum - 43.03 mi
- Parque Natural Quintana Roo - 51.71 mi
- 28 de Julio Square - 4.05 mi
- Wet 'n Wild Cancun - 28.11 mi
- Xcacel-Xcacelito - 31.06 mi
- El Rey mayan ruins - 31.44 mi
- La Gran Plaza Cancun - 34.36 mi
- show time - 34.80 mi
- Plaza Nichupte - 34.96 mi
- Plaza Las Americas - 35.46 mi
- Cancun Culture Center - 35.60 mi
- Cancun Bullfight ring - 35.75 mi
- Ceviche's Fountain - 36.09 mi
- Mercado 28 - 36.16 mi
- Puerto Juarez - 37.99 mi
- Gran Puerto Cancun - 38.23 mi
- El Meco mayan ruins - 40.06 mi
- Dolphin Discovery Isla Mujeres - 43.16 mi
- Cesiak - 47.21 mi
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Museums
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Hospitals
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Grand Riviera Princess - All Inclusive
Prolongacion 5 Avenida Manzana 20 Lote 006, Playa del Carmen, 77710, Mexico