Blue Bay Grand Esmeralda - All Inclusive
Km 300 Carretera Federal Chetumal - Puerto Juarez, Playa del Carmen, 77710, Mexico
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1 Room With 2 Adults Change Search
Room
Room
Address
Km 300 Carretera Federal Chetumal - Puerto Juarez, Playa del Carmen, 77710, Mexico
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Parking
- Swimming Pool
- Garden
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Elevator
- Hair dryer
- Shower
- Coffee/tea maker
- Water sports
- Children's playground
- bathrobes
- fan
- Table tennis
- Karaoke
- Library
- Canoeing
- Diving
- Wheelchair accessible
- On-site parking
- mini bar
- indoor pool
- kids club
- outdoor pool
- Poolside bar
- telephone
- alarm clock
- kitchenware
- blackout curtains
- 24-hour security
- Boating
- Concierge services
- Designated Smoking Area
- Doorman
- Family Rooms
- Free Wi-Fi
- Hair/Beauty Salon
- Massage services
- Private Beach
- Radio
- Restaurant(s)
- Snorkeling
- Wind Surfing
- All Inclusive
- Closet
- Daily Housekeeping
- English
- French
- German
- Italian
- Russian
- Spanish
- Convenience Store
- Non-Smoking Rooms Available
- gift/souvenir shop
- Shops on site
- Pool with view
- Kids' pool
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Hygiene certification
- Staff trained in safety protocol
- Temperature check for guests and staff
- Free face masks
- Ticket services
- balcony/terrace
- ATM or cash withdraw on site
- Car rental available
- CCTV security in common areas
- Complimentary drinking water
- Currency exchange service
- Daily disinfection
- Entertainment services
- Facilities for disabled guests available
- Fitness center
- Hot spring
- Hot tub/Whirlpool
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Room towels provided
- Safety chain and/or latch on doors available
- Spa/sauna
- Tennis court & equipment
- Toiletries provided
- Tour services
- TV & Movies/Shows
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Air conditioning in public area
- Socket near the bed
- Outdoor recreational features
- Desk/workspace available
- Cleaning products available
- Xerox/fax in business center
Airports Show all on map »
- Cozumel Intl Airport - 14.31 mi
- Cancun Intl Airport - 25.22 mi
Museums
- Mayan Museum - 30.14 mi
- Cancun Underwater Museum - 39.82 mi
Click here to leave your opinion >>
Junther (Couple)
stayed in March, 2026
Guest Score 3 out of 10
Poor
Some of the staff was very friendly, the pool was very clean, even though it was just a pretty big one
Not enough chairs in the pool for everyone, the beach area is not cleaned, most of the restaurants are located at the entrance of the hotel, and there aren’t enough carts to take you around so you have to walk .5 miles each way to get there. Food was mid
Adair (Couple)
stayed in February, 2026
Guest Score 6 out of 10
Pleasant
Our room was outstanding had roo 2305. The staff was great very friendly. Food was good a good selection. Beach was nice.
The bars were terrible , long waits for drinks sometimes 32 people standing in line. Drinks were watered down.
Jack (Family with young children)
stayed in February, 2026
Guest Score 7 out of 10
Good
Great staff.
Food was average but decent enough.
Al a cart was disappointing.
Laurent (Couple)
stayed in February, 2026
Guest Score 1 out of 10
Very Poor
Nothing we left didn’t stay
All was horrible inhabitable
Hafeez (Family with young children)
stayed in January, 2026
Guest Score 1 out of 10
Very Poor
Nothing.
There’s no beach for regular guest you have to join club member to use the beach . It smelled like sewage. They tried to say it was the seaweed it wasn’t the beach water is brown nothing blue about it. AC was not working in my room. The staff was horrible. Food was nasty and couldn’t get reservations at any of the restaurants. You can’t call for a service on the room phone the resort removed all the phones directories so I was just dialing zero until someone answered. It took two days to receive wash clothes. The resort is in dire need of a full make over its old and ran down. I came back to my room coming from the magic show on the second night it was six raccoons outside my room door staring at me. The next I packed my family and left the hotel. I was there less then 48 hours. I had 4 more days to I rebook another resort and left. DONT BOOK THIS RESORT DONT WAISTE YOUR TIME AND MONEY. And they don’t want to try to compensate you and any way. Stay away it’s better resort out there stay away from Blue Bay Grand Esmeralda
Waldo A. (Couple)
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
Clean, great views and lots of locations.
Roads are fairly narrow to walk, some of the sealing was worn out and it didn’t have proper mapping.
Alysha (Couple)
stayed in January, 2026
Guest Score 5 out of 10
Fair
The coffee house. Pools.
Staff not very attentive
O'Neill (Solo Traveler)
stayed in December, 2025
Guest Score 6 out of 10
Pleasant
Very clean all employees where a joy.
Seems like the maintenence of a very old building is lacking. Too many broken machines in the gym.
Anastasiia (Couple)
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
An amazing experience for those who want to have an affordable vacation.
Don't go to a French restaurant :)
Andrea (Couple)
stayed in November, 2025
Guest Score 5 out of 10
Fair
Most of the staff are absolutely fantastic!
Room is mostly adequate, clean and mini bar is always stocked nicely.
We do not need high end or fancy and can happily stay almost anywhere as long as it’s clean and safe, secure. Here’s our opinion of what we experienced for 7 days:
Definitely not enough sun beds around the pool or on the beach. Lots for the Circle One area not being used. Very frustrating. Then to top it off, people are up reserving sun beds at 6am that sit empty most of the day. Nothing done about it.
No hot water in room or shower. 7 days of very cool lukewarm water at best.
Food, definitely not very good at all. If you are going here to enjoy a nice dinner with good quality food, it’s not going to happen. Very mediocre at best and at some places very poor, nothing changes, no variety, no spices for good taste.
The CircleOne and timeshare stuff is in full swing here. And there are definitely two very different levels of service. Frustrating.
Overall, the resort is showing its age, worn out, poor quality finishes and not being kept up and maintained. The floors in the hallways are extremely rough and carts or luggage sound like a truck ramming through the halls.
This resort would be a 2.5 to 3 star resort at very best. We will absolutely never go back.
Anonymous (Solo Traveler)
stayed in November, 2025
Guest Score 5 out of 10
Fair
Location
Beach is terrible. Elevators don’t work. Food is decent.
prakash (Couple)
stayed in August, 2025
Guest Score 5 out of 10
Fair
Pool area was nice
Too many wild life, far walks with no rides or they keep passing you. Keep talking in Spanish knowing well we can’t understand room was decent but they didn’t come clean everyday
Christopher (Couple)
stayed in August, 2025
Guest Score 6 out of 10
Pleasant
Decent food choices
The air smelled too much of the rotting seaweed. Not enough english speaking staff, our room air conditioning sucked.
Gerardo (Solo Traveler)
stayed in July, 2025
Guest Score 8 out of 10
Very Good
The pools and beach decorations. Especially all the entire gardening across the entire property! It’s so beautiful and with nature creatures roaming freely! I loved it. Food was also great! Can’t complain.
How extremely far the stay buildings (Example #5 building) were to the dinner locations. And to top it off, the golf carts would not pass as often and when they finally did, they were full. I also didn’t like that there was a roach in my room. The mattresses need upgrade asap because after that week stay, my back wasn’t too happy. The buildings are a bit outdated and do need a tad bit of upgrade inside and out but I guess that’s not in their to-do list.
Anonymous (Couple)
stayed in July, 2025
Guest Score 7 out of 10
Good
Very helpful and friendly staff, fun activities at pool, drink selections were awesome, beautiful resort grounds! Snorkel expedition was worth every penny. Cute lagoon about 15 minutes walk left up the beach.
Pushy timeshare staff. Requested new room right at arrival our first one had NO AC and smelled like sewage.
New room was better smelling but AC was very poor. Took cold showers at night it was so hot. Shower really needed a scrub! Dirty pool.
Alexander (Couple)
stayed in July, 2025
Guest Score 3 out of 10
Poor
Nothing
Everything
Kristin (Couple)
stayed in July, 2025
Guest Score 6 out of 10
Pleasant
The hotel is mainly well-maintained. The rooms are basic but clean, and the pool is immaculate. We saw lots of cleaners cleaning it on a daily basis. We also liked the selection of amenities: a coffee house on site, a sports bar with pizza, a nice tiki bar with swings, two breakfast buffets, and five choices for a-la crate dinners.
Needs maintenance. Not enough shaded loungers for guests by the pool. The buffet’s choice for fruit is appalling: no mango or guava or anything: cantaloupe, papaya and pineapple. Apples. Very disappointing.
The golf cart system needs to be streamlined, and maybe colour/coded, so people know how many minutes wait they have before the can from the pool to the lobby, or the sports bar (Black and White), to their room complex.
Servers could be rude.
****most important****
Beware any concierge that offers you a welcome breakfast for new guests. We accepted, and it was a 3 hour sakes pitch for their membership (called Circle One). We had a pushy saleswoman (who claimed she was a manager) called Laura who joined us for breakfast on our first day in the hotel and tried to sell us the Circle One product. This was coordinated step by the concierge Elliot, whom we expressed disappointment to, and who didn’t do anything but shrug when we told him we’d include this in the review unless he could make up our lost time. We will not be using BlueBay ever again simply because of this. Horrible.
Plastic cups could be hard plastic to give a bit of a better quality. The bendy plastic is quite cheap.
Internet is intermittent and generally awful.
GABRIELA (Couple)
stayed in July, 2025
Guest Score 1 out of 10
Very Poor
The property and rooms are very run down and do not look like what is promoted on their website pictures. The property is very understaffed causing poor customer service and very little attention to detail. The staff was not welcoming or accommodating, they were very off putting and rude at times. I have traveled to Cancun & Riviera Maya dozens on times and this is by far the worst hotel experience I’ve ever had. Very, extremely disappointing.
Jose (Family with young children)
stayed in June, 2025
Guest Score 1 out of 10
Very Poor
The natural surroundings and the potential of the facilities. The resort has a large area and could be a great place with proper maintenance and service.
Unfortunately, the overall experience was very poor. Smoking is allowed everywhere, even around children, despite the no-smoking signs. Water pressure in the shower was almost nonexistent. Internal transport is disorganized and unresponsive, even for families with kids. The hairdryer never worked despite daily reports. The bathroom mirror was damaged, the terrace table broken, and the room’s A/C didn’t work during our entire stay. Some restaurants had no air conditioning, making meals very uncomfortable. The pool surface is rough and caused scrapes to our children. No breakfast is offered for guests leaving early for tours. There were cats and raccoons entering the restaurants and climbing on tables, which was extremely unhygienic. Lastly, the hotel made no effort to clear the sargassum from the beach, making it unusable.
Dean (Couple)
stayed in June, 2025
Guest Score 7 out of 10
Good
The gym was great as well as the coffee house and Mexican restaurant
Loved Afro nite and drummer
Generally the buffets were mediocre, steak should be one inch thick and not sinuous. Lack of seafood as well.
I don’t like the texture me share push as soon as you walk in, the option of “no” should be respected
Thank you for your information!
Availability from Sat, Apr 4, 2026 To Tue, Apr 7, 2026 For 1 Room (Change Search)
Room type
Max
Rate
Deluxe Garden View
This air-conditioned room features 2 double beds, or 1 king-sized bed. the bathroom is equipped with bath or shower, plus a hairdryer.
you can also find in this room a balcony with garden views, ceiling fan, a flat-screen tv with cable channels, digital security box, a mini-bar, coffee maker and ironing appliances.
free standard wi-fi is included for 1 device per room.
2 x
$230.98USD
Average nightly rate
Book Now
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$230.98
$230.98
$230.98
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Average nightly rate $230.98
Total (including tax) $844.59
2 x
$232.51USD
Average nightly rate
Book Now
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$232.51
$232.51
$232.51
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Average nightly rate $232.51
Total (including tax) $876.66
3 x
$337.15USD
Average nightly rate
Book Now
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$337.15
$337.15
$337.15
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Average nightly rate $337.15
Total (including tax) $1,268.43
- Air conditioning
- Alarm clock
- Balcony
- Bath or Shower
- Bathrobe(s)
- Blackout curtains
- Body soap
- Closet
- Coffee/tea machine
- Complimentary drinking water
- Conditioner
- Crib(s)
- Daily housekeeping
- Desk
- Dishwasher
- Fan
- Flat-screen TV
- Free Wifi
- Garden view
- Hair dryer
- In-room safe box
- Internet access
- Iron and ironing board
- Linens
- Mini bar
- Mirror
- Phone
- Pool towels
- Private bathroom
- Radio
- Satellite/cable channels
- Shower cap
- Socket near the bed
- Streaming media
- Toilet
- Toilet paper
- Toiletries
- Towels
- TV
View more >>
Deluxe with Partial Ocean View
This air-conditioned room features 2 double beds, or 1 king-sized bed. the bathroom is equipped with bath or shower, plus a hairdryer.
you can also find in this room a balcony with ocean views, ceiling fan, a flat-screen tv with cable channels, digital security box, a mini-bar, coffee maker and ironing appliances.
free standard wi-fi is included for 1 device per room.
2 x
$264.08USD
Average nightly rate
Book Now
Monday
Tuesday
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Sunday
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$264.08
$264.08
$264.08
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Average nightly rate $264.08
Total (including tax) $964.77
2 x
$265.83USD
Average nightly rate
Book Now
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$265.83
$265.83
$265.83
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Average nightly rate $265.83
Total (including tax) $1,001.43
3 x
$385.48USD
Average nightly rate
Book Now
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$385.48
$385.48
$385.48
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Average nightly rate $385.48
Total (including tax) $1,449.39
- Air conditioning
- Alarm clock
- Balcony
- Bath or Shower
- Bathrobe(s)
- Blackout curtains
- Body soap
- Closet
- Coffee/tea machine
- Complimentary drinking water
- Conditioner
- Crib(s)
- Daily housekeeping
- Desk
- Dishwasher
- Fan
- Flat-screen TV
- Free Wifi
- Hair dryer
- In-room safe box
- Internet access
- Iron and ironing board
- Kitchen
- Linens
- Mini bar
- Mirror
- Phone
- Pool towels
- Pool view
- Private bathroom
- Radio
- Satellite/cable channels
- Sea view
- Shower cap
- Socket near the bed
- Streaming media
- Toilet
- Toilet paper
- Toiletries
- Towels
- TV
View more >>
Deluxe Ocean View
The spacious double room offers air conditioning, a mini-bar, a terrace with sea views as well as a private bathroom featuring a shower.
2 x
$283.94USD
Average nightly rate
Book Now
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$283.94
$283.94
$283.94
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Average nightly rate $283.94
Total (including tax) $1,036.86
2 x
$285.83USD
Average nightly rate
Book Now
Monday
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$285.83
$285.83
$285.83
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Average nightly rate $285.83
Total (including tax) $1,076.31
3 x
$414.46USD
Average nightly rate
Book Now
Monday
Tuesday
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Sunday
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$414.46
$414.46
$414.46
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Average nightly rate $414.46
Total (including tax) $1,557.90
- Air conditioning
- Alarm clock
- Balcony
- Bath or Shower
- Bathrobe(s)
- Blackout curtains
- Body soap
- Closet
- Coffee/tea machine
- Complimentary drinking water
- Conditioner
- Crib(s)
- Daily housekeeping
- Desk
- Dishwasher
- Fan
- Flat-screen TV
- Free Wifi
- Hair dryer
- In-room safe box
- Internet access
- Iron and ironing board
- Linens
- Mini bar
- Mirror
- Phone
- Pool towels
- Private bathroom
- Radio
- Room with view
- Satellite/cable channels
- Sea view
- Shower cap
- Socket near the bed
- Streaming media
- Toilet
- Toilet paper
- Toiletries
- Towels
- TV
View more >>
Deluxe Room Garden View
Deluxe room with garden view - free breakfast.
2 x
$239.65USD
Average nightly rate
Book Now
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$238.34
$238.34
$242.27
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Average nightly rate $239.65
Total (including tax) $901.53
Deluxe Room Partial Ocean View
Deluxe room with partial ocean view - free breakfast.
2 x
$274.00USD
Average nightly rate
Book Now
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Tuesday
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$272.50
$272.50
$276.99
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Average nightly rate $274.00
Total (including tax) $1,030.74
Area information
- Cozumel Intl Airport - 14.31 mi
- Cancun Intl Airport - 25.22 mi
- ADO International Bus Station - 6.54 mi
- Playa del Carmen Maritime Terminal - 6.65 mi
- Calica Cruise Terminal - 11.31 mi
- Cancun Bus Station - 34.31 mi
- Bus station Tulum Ruins - 42.87 mi
- Bus station - 44.54 mi
- Mayan Museum - 30.14 mi
- Cancun Underwater Museum - 39.82 mi
- AMERIMED Hospital Cancun - 33.15 mi
- Church of Guadalupe - 4.78 mi
- Adventure Spa Palace - 18.34 mi
- Moon Palace - 22.99 mi
- Cancun Government Palace - 34.17 mi
- Tulum Archeological Site - 42.85 mi
- 5th Avenue - 5.01 mi
- Cancun Hotel Zone - 31.05 mi
- Disabled-friendly beach - 6.58 mi
- Kantenah Bay - 24.45 mi
- Mahi Golf Course - 8.04 mi
- Universidad Anahuac Cancun - 27.07 mi
- Tecnologic Stadium - 32.40 mi
- Toro Valenzuela Stadium - 34.65 mi
- La Isla Shopping Mall - 32.71 mi
- Plaza las Americas Cancun Mall - 34.94 mi
- Kabah park - 32.73 mi
- National park El Garrafon - 39.71 mi
- Parque Nacional Tulum - 45.22 mi
- Parque Natural Quintana Roo - 53.62 mi
- 28 de Julio Square - 6.25 mi
- Wet 'n Wild Cancun - 25.88 mi
- El Rey mayan ruins - 29.21 mi
- La Gran Plaza Cancun - 32.15 mi
- show time - 32.58 mi
- Plaza Nichupte - 32.73 mi
- Xcacel-Xcacelito - 33.23 mi
- Plaza Las Americas - 33.24 mi
- Cancun Culture Center - 33.37 mi
- Cancun Bullfight ring - 33.52 mi
- Ceviche's Fountain - 33.86 mi
- Mercado 28 - 33.94 mi
- Puerto Juarez - 35.77 mi
- Gran Puerto Cancun - 36.00 mi
- El Meco mayan ruins - 37.84 mi
- Dolphin Discovery Isla Mujeres - 40.93 mi
- Cesiak - 49.41 mi
Airports Show all on map »
Transport
Train stations Show all on map »
Museums
Art Galleries Show all on map »
Hospitals
Hospitals Show all on map »
Other attractions
Historical Buildings Show all on map »
Famous Streets Show all on map »
Beaches Show all on map »
Golf Courses Show all on map »
Colleges and Universities Show all on map »
Stadiums, Arenas, and Racetracks Show all on map »
Shopping Center Show all on map »
National Parks Show all on map »
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Blue Bay Grand Esmeralda - All Inclusive
Km 300 Carretera Federal Chetumal - Puerto Juarez, Playa del Carmen, 77710, Mexico