Blue Bay Grand Esmeralda - All Inclusive
Km 300 Carretera Federal Chetumal - Puerto Juarez, Playa del Carmen, 77710, Mexico
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Room
Address
Km 300 Carretera Federal Chetumal - Puerto Juarez, Playa del Carmen, 77710, Mexico
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Parking
- Swimming Pool
- Garden
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Elevator
- Hair dryer
- Shower
- Coffee/tea maker
- Water sports
- Children's playground
- bathrobes
- fan
- Table tennis
- Karaoke
- Library
- Canoeing
- Diving
- Wheelchair accessible
- On-site parking
- mini bar
- indoor pool
- kids club
- outdoor pool
- Poolside bar
- telephone
- dishwasher
- alarm clock
- kitchenware
- blackout curtains
- 24-hour security
- Boating
- Concierge services
- Designated Smoking Area
- Doorman
- Family Rooms
- Free Wi-Fi
- Hair/Beauty Salon
- Massage services
- Private Beach
- Radio
- Restaurant(s)
- Snorkeling
- Wind Surfing
- All Inclusive
- Closet
- Daily Housekeeping
- English
- French
- German
- Italian
- Russian
- Spanish
- Convenience Store
- Non-Smoking Rooms Available
- gift/souvenir shop
- Shops on site
- Pool with view
- Kids' pool
- Linens
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Hygiene certification
- Staff trained in safety protocol
- Temperature check for guests and staff
- Free face masks
- Ticket services
- balcony/terrace
- ATM or cash withdraw on site
- Car rental available
- CCTV security in common areas
- Complimentary drinking water
- Currency exchange service
- Daily disinfection
- Entertainment services
- Facilities for disabled guests available
- Fitness center
- Hot spring
- Hot tub/Whirlpool
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Room towels provided
- Safety chain and/or latch on doors available
- Separate shower/bathtub
- Spa/sauna
- Tennis court & equipment
- Toiletries provided
- Tour services
- TV & Movies/Shows
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Air conditioning in public area
- Socket near the bed
- Outdoor recreational features
- Desk/workspace available
- Cleaning products available
- Fold-up bed available
- Xerox/fax in business center
Airports Show all on map »
- Cozumel Intl Airport - 14.31 mi
- Cancun Intl Airport - 25.22 mi
Museums
- Mayan Museum - 30.14 mi
- Cancun Underwater Museum - 39.82 mi
Click here to leave your opinion >>
Hughey (Solo Traveler)
stayed in May, 2026
Guest Score 4 out of 10
Disappointing
The pool
Service
Cavazos (Solo Traveler)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
everything
Lyza &. J. (Solo Traveler)
stayed in April, 2026
Guest Score 8 out of 10
Very Good
We liked that the food & drinks were unlimited. The resort was clean and huge. The staff was great. The food was decent at best in the buffet. We loved the Italian restaurant it was very good. The pool was nice and clean.
The resort was a bit outdated and some elevators didn't work. The mini fridge in the room was out too. The place is big and therefore long walks from the buffet to the beach or rooms. We didn't like the amount of seaweed & smell of it.
Tiffany (Couple)
stayed in April, 2026
Guest Score 5 out of 10
Fair
Staff very friendly
Air conditioning unit wasn't working. Tub was too deep hard to hit in and out of.
Maria T. (Group Traveler)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
My second time at Blue Bay. This time we took our e adult children and they also enjoyed the all inclusive resort. Staff is always very pleasant and professional .We enjoyed the great food at all the restaurants. We are already planning another trip for later this year
Christine (Family with young children)
stayed in March, 2026
Guest Score 9 out of 10
Wonderful
This resort had lots to do and we really enjoyed the food. The staff were so friendly and helpful! We had a great time!
The beach wasn’t very usable as there was a ton of seaweed in the water and along the water line. The staff try to clear it each day, but more comes. I understand that it is all along the coast at this time of year.
Also, the sales team does try to sell you their vacation club. This took 3 hours one morning when we could have been relaxing at the pool.
Junther (Couple)
stayed in March, 2026
Guest Score 3 out of 10
Poor
Some of the staff was very friendly, the pool was very clean, even though it was just a pretty big one
Not enough chairs in the pool for everyone, the beach area is not cleaned, most of the restaurants are located at the entrance of the hotel, and there aren’t enough carts to take you around so you have to walk .5 miles each way to get there. Food was mid
Gavin (Couple)
stayed in March, 2026
Guest Score 1 out of 10
Very Poor
Mediocre resort, wouldn’t recommend and wouldn’t choose to stay there again.
Staff was good. The resort itself has a swap on it so lots of mosquitoes. It’s a average resort
Adair (Couple)
stayed in February, 2026
Guest Score 6 out of 10
Pleasant
Our room was outstanding had roo 2305. The staff was great very friendly. Food was good a good selection. Beach was nice.
The bars were terrible , long waits for drinks sometimes 32 people standing in line. Drinks were watered down.
Jack (Family with young children)
stayed in February, 2026
Guest Score 7 out of 10
Good
Great staff.
Food was average but decent enough.
Al a cart was disappointing.
Laurent (Couple)
stayed in February, 2026
Guest Score 1 out of 10
Very Poor
Nothing we left didn’t stay
All was horrible inhabitable
Hafeez (Family with young children)
stayed in January, 2026
Guest Score 1 out of 10
Very Poor
Nothing.
There’s no beach for regular guest you have to join club member to use the beach . It smelled like sewage. They tried to say it was the seaweed it wasn’t the beach water is brown nothing blue about it. AC was not working in my room. The staff was horrible. Food was nasty and couldn’t get reservations at any of the restaurants. You can’t call for a service on the room phone the resort removed all the phones directories so I was just dialing zero until someone answered. It took two days to receive wash clothes. The resort is in dire need of a full make over its old and ran down. I came back to my room coming from the magic show on the second night it was six raccoons outside my room door staring at me. The next I packed my family and left the hotel. I was there less then 48 hours. I had 4 more days to I rebook another resort and left. DONT BOOK THIS RESORT DONT WAISTE YOUR TIME AND MONEY. And they don’t want to try to compensate you and any way. Stay away it’s better resort out there stay away from Blue Bay Grand Esmeralda
Waldo A. (Couple)
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
Clean, great views and lots of locations.
Roads are fairly narrow to walk, some of the sealing was worn out and it didn’t have proper mapping.
Alysha (Couple)
stayed in January, 2026
Guest Score 5 out of 10
Fair
The coffee house. Pools.
Staff not very attentive
O'Neill (Solo Traveler)
stayed in December, 2025
Guest Score 6 out of 10
Pleasant
Very clean all employees where a joy.
Seems like the maintenence of a very old building is lacking. Too many broken machines in the gym.
Anastasiia (Couple)
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
An amazing experience for those who want to have an affordable vacation.
Don't go to a French restaurant :)
Andrea (Couple)
stayed in November, 2025
Guest Score 5 out of 10
Fair
Most of the staff are absolutely fantastic!
Room is mostly adequate, clean and mini bar is always stocked nicely.
We do not need high end or fancy and can happily stay almost anywhere as long as it’s clean and safe, secure. Here’s our opinion of what we experienced for 7 days:
Definitely not enough sun beds around the pool or on the beach. Lots for the Circle One area not being used. Very frustrating. Then to top it off, people are up reserving sun beds at 6am that sit empty most of the day. Nothing done about it.
No hot water in room or shower. 7 days of very cool lukewarm water at best.
Food, definitely not very good at all. If you are going here to enjoy a nice dinner with good quality food, it’s not going to happen. Very mediocre at best and at some places very poor, nothing changes, no variety, no spices for good taste.
The CircleOne and timeshare stuff is in full swing here. And there are definitely two very different levels of service. Frustrating.
Overall, the resort is showing its age, worn out, poor quality finishes and not being kept up and maintained. The floors in the hallways are extremely rough and carts or luggage sound like a truck ramming through the halls.
This resort would be a 2.5 to 3 star resort at very best. We will absolutely never go back.
Anonymous (Solo Traveler)
stayed in November, 2025
Guest Score 5 out of 10
Fair
Location
Beach is terrible. Elevators don’t work. Food is decent.
prakash (Couple)
stayed in August, 2025
Guest Score 5 out of 10
Fair
Pool area was nice
Too many wild life, far walks with no rides or they keep passing you. Keep talking in Spanish knowing well we can’t understand room was decent but they didn’t come clean everyday
Christopher (Couple)
stayed in August, 2025
Guest Score 6 out of 10
Pleasant
Decent food choices
The air smelled too much of the rotting seaweed. Not enough english speaking staff, our room air conditioning sucked.
Thank you for your information!
Area information
- Cozumel Intl Airport - 14.31 mi
- Cancun Intl Airport - 25.22 mi
- ADO International Bus Station - 6.54 mi
- Playa del Carmen Maritime Terminal - 6.65 mi
- Calica Cruise Terminal - 11.31 mi
- Cancun Bus Station - 34.31 mi
- Bus station Tulum Ruins - 42.87 mi
- Bus station - 44.54 mi
- Mayan Museum - 30.14 mi
- Cancun Underwater Museum - 39.82 mi
- AMERIMED Hospital Cancun - 33.15 mi
- Church of Guadalupe - 4.78 mi
- Adventure Spa Palace - 18.34 mi
- Moon Palace - 22.99 mi
- Cancun Government Palace - 34.17 mi
- Tulum Archeological Site - 42.85 mi
- 5th Avenue - 5.01 mi
- Cancun Hotel Zone - 31.05 mi
- Disabled-friendly beach - 6.58 mi
- Kantenah Bay - 24.45 mi
- Mahi Golf Course - 8.04 mi
- Universidad Anahuac Cancun - 27.07 mi
- Tecnologic Stadium - 32.40 mi
- Toro Valenzuela Stadium - 34.65 mi
- La Isla Shopping Mall - 32.71 mi
- Plaza las Americas Cancun Mall - 34.94 mi
- Kabah park - 32.73 mi
- National park El Garrafon - 39.71 mi
- Parque Nacional Tulum - 45.22 mi
- Parque Natural Quintana Roo - 53.62 mi
- 28 de Julio Square - 6.25 mi
- Wet 'n Wild Cancun - 25.88 mi
- El Rey mayan ruins - 29.21 mi
- La Gran Plaza Cancun - 32.15 mi
- show time - 32.58 mi
- Plaza Nichupte - 32.73 mi
- Xcacel-Xcacelito - 33.23 mi
- Plaza Las Americas - 33.24 mi
- Cancun Culture Center - 33.37 mi
- Cancun Bullfight ring - 33.52 mi
- Ceviche's Fountain - 33.86 mi
- Mercado 28 - 33.94 mi
- Puerto Juarez - 35.77 mi
- Gran Puerto Cancun - 36.00 mi
- El Meco mayan ruins - 37.84 mi
- Dolphin Discovery Isla Mujeres - 40.93 mi
- Cesiak - 49.41 mi
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Museums
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Blue Bay Grand Esmeralda - All Inclusive
Km 300 Carretera Federal Chetumal - Puerto Juarez, Playa del Carmen, 77710, Mexico