The bicycles need mantainance and there wasn't the possibility to adjust seat height, very simple and easy to resolve.

Nothing

Ongoing construction noise, not enough beach/lounge beds for the amount of guests-sadly I never got to use. Some guests would wake up at 7 am just to be able to grab one. Also the bicycles are rusty. Other than that, I had a wonderful stay and would definitely book again. Has a great vibe compared to other spots.

Nothing

No hooks or any place to hang bath towels or wet beach clothes. No table or extra chairs for visitors or to play games. Had bathrobes the first night, but then we not returned.

While staying at the hotel, guests are required to wear a wristband indicating whether they are all inclusive or not. The bracelets are somewhat uncomfortable and while we understand the purpose they detract slightly from the otherwise relaxed feel of the property. At check in, there is also a separate deposit required for beach and pool towels. We completely understand why this policy exists, but after a fairly long journey to reach Holbox, it feels like an extra and somewhat tedious step. It would be much smoother if this were integrated into the initial check in process, with an option to opt in or out. This was our second stay at the hotel and we were assigned the same villa as last time. Unfortunately, the sink, which we reported as broken during our previous stay, was still not functioning properly and appeared to have worsened. Water spills significantly, making the countertop unusable and preventing use of the shelf below the basin. There was also a persistent sewage smell coming from the bathroom, which was difficult to ignore. From a hospitality perspective, after ordering food or drinks, guests are required to sign a bill each time, even when staying all inclusive. Over the course of a nine day stay, this became surprisingly exhausting and disruptive. It seems there could be a more efficient system that allows all inclusive guests to avoid signing repeated zero balance checks. Bike rentals were another area of friction. On several occasions, we experienced delays or confusion when trying to rent bikes, particularly when renting later in the day. We were often warned that renting close to the 6pm return time would limit use the following day, which made the process feel unclear and unnecessarily complicated. Meal timing could also be improved, especially for families with young children. Dinner service beginning after 7pm was challenging for us, as our children became overtired and restless, impacting not only our experience but also that of other diners.

seating in room and porch area not comfortable

Everything was just perfect.

2nd floor

Very bad

Nothing really, the bathroom didn’t have the greatest odor, but the shower pressure and hot water made up for it, they are something you don’t find at many other places.

Nothing really. I had enjoyed the swim up bar in their hotel next door but apart from that, it's lovely .

Horrible hospitality, poor service, cockroaches and ants in the villa - so much more!!

Our room felt a little dated and not very cozy, and the hotel is not very vegan-friendly. Some dishes like black beans could easily be made vegan, but they are cooked in pig fat so they are not even vegetarian.

The shower was impossible to use. One day the pressure was almost nothing. Another day we didn’t have hot water. Also, one night we had dinner at the hotel and we were very disappointed with the quality of the food (Spanish night).

AC doesn’t work properly, but at the end it is comfortable Had a problem with it Internet is slow , but it is not their fault, the whole island has WiFi problems

The two pool areas are placed a weird place and not really that tempting. The front garden area is not really being used for anything, it seems a bit weird. We missed having a bar or a nice area where you would want to hang out when you wen't in your room. A bit overpriced compared to competitiors.