The Westin Resort & Spa Cancun
Blvd Kukulcan Km 20, Cancún, Quintana Roo, 77500, Mexico
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1 Room With 2 Adults Change Search
Room
Room
Address
Blvd Kukulcan Km 20, Cancún, Quintana Roo, 77500, Mexico
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Internet Access
- Free Parking
- Safety Deposit Box
- Air Conditioning
- Coffee shop
- Hair dryer
- Coffee/tea maker
- bathrobes
- On-site parking
- alarm clock
- Accessible parking
- Concierge services
- Radio
- Closet
- Daily Housekeeping
- Facilities for disabled guests available
- TV & Movies/Shows
- Air conditioning in public area
Airports Show all on map »
- Cancun Intl Airport - 5.95 mi
- Isla Mujeres - 14.46 mi
- Isla Mujeres National Airport - 14.46 mi
Museums
- Mayan Museum - 2.45 mi
- Cancun Underwater Museum - 12.19 mi
Click here to leave your opinion >>
Pamela (Couple)
stayed in June, 2026
Guest Score 6 out of 10
Pleasant
Its ok but too old already , the rooms require renovation , the facilities in general and the menu for the bar is very limited and the good is not great , at least to give more variety , it’s my second tine there. I liked the location though and took service was quick
We did check in and the system was down, we didn’t have a key until day 2 of our stay ,the amount of time during the check in listening to the sales pitch when we were tired from the plane was too long but I get they need to sell packages. In general it was the same as 8 years ago that I was there even the bar menu and everything very expensive.
Nayely (Group Traveler)
stayed in May, 2026
Guest Score 8 out of 10
Very Good
Its location. Different pools. Access to a clean beach. Nice rooms.
The food at the restaurants was disappointing, with only two options available.
I was also unhappy with the additional taxes and fees added by the hotel, which nearly doubled the original booking price. Another frustrating experience was at check-in, when they asked me to authorize a hold for a certain amount on my card. However, at checkout, they charged even more without informing me, and it took over a week for the extra funds to be returned. Overall, the lack of transparency with pricing and charges left a negative impression.
Zohar (Group Traveler)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Adria (Couple)
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
The pools, the first line beach, the good cleaning
The room was too far from the reception and the store prices were too high, like the whole Cancun hotel area in general
neila (Couple)
stayed in May, 2026
Guest Score 7 out of 10
Good
Comfortable beds, friendly staff. Beach is great and food was fine. Location is good, 10 min walk from OXXO and few minutes drive to lots of restaurants
No shuttle
Steven (Couple)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
I could sleep to the sounds of the ocean waves hitting the beach.
Regla (Group Traveler)
stayed in May, 2026
Guest Score 7 out of 10
Good
The views
I paid for three person’s breakfast include but only two came in the plan but no one told me that I had to pay for a extra breakfast for three days
Anonymous (Couple)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Friendly
No
Aaliyah (Group Traveler)
stayed in May, 2026
Guest Score 1 out of 10
Very Poor
Food was horrible. Water from bath tub came out orange. Front desk male staff was very rude and not helpful.
Food was horrible. Water from bath tub came out orange. Front desk male staff was very rude and not helpful.
Hayat (Solo Traveler)
stayed in May, 2026
Guest Score 4 out of 10
Disappointing
Very worn, couldn’t lock my door
Saw mold
Wasn’t up to standard for a Westin
Staff was difficult, there was nice people working there
Felt I would have been treated better elsewhere
Kristen (Couple)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Relax
Priya (Couple)
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
Quiet location on the beach
Kruse (Solo Traveler)
stayed in May, 2026
Guest Score 8 out of 10
Very Good
Staff was friendly and the room was clean. The pool and the beach were great.
The food prices in the restaurants were extremely high, wasn’t happy about that at all.
HAOLAN (Couple)
stayed in May, 2026
Guest Score 3 out of 10
Poor
The beach is good. It owns regular elements for a beach resort.
Sticking to its own rules and totally ignoring customers’ needs! For example, I arrived at noon and was very hungry. I planned to have lunch in the hotel, however the conseige assigned to me was not available until 2pm while other conseige did not answer me because I was not their assigned customer. Another example: although I saw 3-4 cleaning carts on the corridor in the morning, and I vacated the room from 10:20am to 2:30pm, the room was still not cleaned for two nights! The management and working flow definitely have some problems. I have not such issues in other hotels.
Rolando (Couple)
stayed in April, 2026
Guest Score 7 out of 10
Good
The staff was very attentive, hotel is clean, the rooms are fairly comfortable, beach is not crowded
the rooms are a bit outdated, the TV does not have apps, the shower is small, no love-seat couch in the room, the food is just ok.
Rolando (Couple)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Like the secluded location
Nothing
Elizabeth (Solo Traveler)
stayed in April, 2026
Guest Score 7 out of 10
Good
Beach, did not have the time to go.
Swimming pool, great.
Room, nice but it lacked tea and a spoon, a shower cap.
Breakfast, excellent.
A few more things in the room like tea, a cup, a shower cap, etc.
Jose M. (Couple)
stayed in April, 2026
Guest Score 9 out of 10
Wonderful
The facilities were nice. Specially Gym and pool
Location. Too far away from downtown
Maria (Group Traveler)
stayed in April, 2026
Guest Score 6 out of 10
Pleasant
A bit disappointed on the facilities. They look and feel old. Bathrooms are definitely outdated.
Not very friendly at the check in. I had booked a 3 people stay with breakfast included and when I arrived they only did 2. Booking was the one to solve the issue.
Whitney (Couple)
stayed in April, 2026
Guest Score 8 out of 10
Very Good
Staff was nice, food was great!
Tubs were out dated
Thank you for your information!
Area information
- Cancun Intl Airport - 5.95 mi
- Isla Mujeres - 14.46 mi
- Isla Mujeres National Airport - 14.46 mi
- Mayan Museum - 2.45 mi
- Cancun Underwater Museum - 12.19 mi
- AMERIMED Hospital Cancun - 7.72 mi
- Cancun Bus Station - 9.08 mi
- ADO International Bus Station - 34.45 mi
- Playa del Carmen Maritime Terminal - 34.56 mi
- Calica Cruise Terminal - 39.18 mi
- Cancun Hotel Zone - 3.24 mi
- 5th Avenue - 32.92 mi
- Universidad Anahuac Cancun - 4.25 mi
- Moon Palace - 5.03 mi
- Cancun Government Palace - 8.87 mi
- Church of Guadalupe - 32.68 mi
- Adventure Spa Palace - 46.07 mi
- La Isla Shopping Mall - 5.05 mi
- Plaza las Americas Cancun Mall - 10.78 mi
- Tecnologic Stadium - 7.53 mi
- Toro Valenzuela Stadium - 9.96 mi
- Kabah park - 8.07 mi
- National park El Garrafon - 12.06 mi
- Disabled-friendly beach - 34.49 mi
- Kantenah Bay - 52.14 mi
- Mahi Golf Course - 35.92 mi
- El Rey mayan ruins - 1.50 mi
- Wet 'n Wild Cancun - 2.35 mi
- show time - 7.68 mi
- Plaza Nichupte - 7.72 mi
- Plaza Las Americas - 7.86 mi
- Cancun Bullfight ring - 8.04 mi
- La Gran Plaza Cancun - 8.31 mi
- Cancun Culture Center - 8.47 mi
- Ceviche's Fountain - 8.58 mi
- Mercado 28 - 9.05 mi
- Gran Puerto Cancun - 10.10 mi
- Puerto Juarez - 10.19 mi
- El Meco mayan ruins - 11.93 mi
- Dolphin Discovery Isla Mujeres - 13.71 mi
- 28 de Julio Square - 34.16 mi
- Xcacel-Xcacelito - 61.03 mi
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The Westin Resort & Spa Cancun
Blvd Kukulcan Km 20, Cancún, Quintana Roo, 77500, Mexico