At Kempinski Hotel Cancun, exceptional service and top-notch amenities create a memorable experience for guests.Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Arrange your trips to and from the airport using the hotel's convenient transportation services booking.Discover the wonders of Cancun with ease by utilizing the services provided by taxi, car hire and shuttle.Complimentary parking is available for guests.Continuously receive the support you require through front desk amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes.At the hotel, their ticket service and tours is also capable of assisting with booking tickets and securing reservations for entertainment and adventures. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at Kempinski Hotel Cancun.Craving relaxation? In-room amenities such as 24-hour room service, room service and daily housekeeping allow you to maximize your time spent inside the room.Additionally, you can obtain minor travel essentials and miscellaneous items at the convenience stores without departing from the Kempinski Hotel Cancun. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. Accommodations come equipped with all the conveniences required for a restful night's slumber.A selection of rooms feature linen service, blackout curtains and air conditioning to ensure your comfort and convenience. A few accommodations in Kempinski Hotel Cancun incorporate separate living room and balcony or terrace into their architectural arrangement.A number of rooms feature in-room video streaming for guest amusement and enjoyment. In certain rooms, the hotel offers visitors access to bottled water, a coffee or tea maker, instant tea and mini bar. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries and bathrobes, ensuring a comfortable stay for guests.An additional advantage for guests is the executive lounge, which offers an outstandingly cozy and excellently furnished environment for relaxation. A delightful breakfast is the perfect way to begin your day, and at Kempinski Hotel Cancun, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices.An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers. Are you inclined to prepare your own dishes? You will surely appreciate having the on-site BBQ facilities available.At Kempinski Hotel Cancun, guests can take pleasure in the delightful recreational amenities provided for their entertainment. At the hotel, a wide range of enjoyable activities ensures that there's never a dull moment during your visit. Don't miss out on the easily reachable beach in the vicinity. Conclude your days in complete tranquility by paying a visit to massage, hot tub, salon, solarium, steam room, spa and sauna for ultimate relaxation.At Kempinski Hotel Cancun, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool. At Kempinski Hotel Cancun, the poolside bar provides an excellent incentive to enjoy extended hours in your swimwear.At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

• Free Parking
• Garden
• Golf Course
• Meeting/Banquet Facilities
• Room Service
• Safety Deposit Box
• Air Conditioning
• Babysitting/Child Services
• Bar
• 24-Hour Front Desk
• Express Check-In/Check-Out
• Elevator
• Coffee shop
• Bathtub
• Coffee/tea maker
• Children's playground
• BBQ facilities
• Trouser press
• bathrobes
• Private check-in/check-out
• Wheelchair accessible
• On-site parking
• mini bar
• kids club
• outdoor pool
• Poolside bar
• shuttle service
• telephone
• kitchenware
• blackout curtains
• 24-hour security
• Concierge services
• Designated Smoking Area
• Doorman
• Family Rooms
• Free Wi-Fi
• Hair/Beauty Salon
• Massage services
• Private Beach
• Restaurant(s)
• Closet
• Daily Housekeeping
• English
• Spanish
• Convenience Store

• Non-Smoking Rooms Available
• gift/souvenir shop
• taxi service
• yoga room
• Shops on site
• Pool with view
• Mirror
• Umbrella
• Smoke alarms
• Fire extinguishers
• Staff follow all safety protocols as directed by local authorities
• Shared stationery such as printed menus, magazines, pens, and paper removed
• First aid kit available
• Cashless payment available
• Linens, towels and laundry washed in accordance with local authority guidelines
• Hand sanitizer in guest accommodation and key areas
• Invoices
• Access to health care professionals
• Hygiene certification
• Sterilizing equipment
• Staff trained in safety protocol
• Temperature check for guests and staff
• Free face masks
• Ticket services
• Contactless check-in/out
• Food delivery
• Room windows that open
• Main entrance
• Audible alarm
• balcony/terrace
• Accessibility meeting spaces available
• Accessible entrance to swimming pool
• Accessible rooms through interior corridor available
• Accessible route to business center
• Accessible route to guest rooms
• Accessible route to spa
• Accessible route to the registration desk available
• Accessible vanities available
• ATM or cash withdraw on site
• Car rental available
• CCTV security in common areas
• Closed-caption TV
• Currency exchange service
• Daily disinfection
• Deadbolt on doors available

• Entertainment services
• Facilities for disabled guests available
• Fitness center
• Hearing accessible room and/or kit available
• Hot spring
• Hot tub/Whirlpool
• Indoor Tanning
• Ironing amenities
• Laundry services
• Lowered electrical outlets available
• Luggage storage & lockers
• Mobility accessibility available
• Non-slip grab bar available
• Non-smoking property
• On-site accessible restaurants/lounges
• Room towels provided
• Safety chain and/or latch on doors available
• Secondary lock on windows available
• Self-closing doors available
• Accessible route to fitness center
• Spa services
• Spa/sauna
• Tennis court & equipment
• Toiletries provided
• Tour services
• View port in door available
• Visual alarms
• Physical/social distancing guidelines
• Protective screen or physical barriers in appropriate areas
• Individually-wrapped food options
• Air conditioning in public area
• Heating in public area
• Alternative meal arrangement
• Window
• Accessible toilet
• Desk/workspace available
• Cleaning products available
• Room service available
• Clothes drying rack
• Accessible bathtub available
• Accessible shower available
• Airport shuttle (charges may apply)
• Valet parking (charges may apply)
• Xerox/fax in business center
• Kid-friendly dining