Occidental Tucancun
Boulevard Kukulkan Km 13.5 Lote 24 Zona Hotelera, Cancún, Quintana Roo, Mexico
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Room
Address
Boulevard Kukulkan Km 13.5 Lote 24 Zona Hotelera, Cancún, Quintana Roo, Mexico
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Breakfast
- Free Parking
- Garden
- Golf Course
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Elevator
- Coffee shop
- Hair dryer
- Shower
- Coffee/tea maker
- Water sports
- Children's playground
- Table tennis
- Library
- Mini golf
- Shared kitchen
- Wheelchair accessible
- On-site parking
- mini bar
- kids club
- outdoor pool
- Poolside bar
- telephone
- 24-hour security
- Concierge services
- Designated Smoking Area
- Doorman
- Family Rooms
- Free Wi-Fi
- Game Room
- Hair/Beauty Salon
- Kitchen
- Massage services
- Off-Site parking
- Private Beach
- Restaurant(s)
- All Inclusive
- Daily Housekeeping
- English
- Spanish
- Convenience Store
- gift/souvenir shop
- Shops on site
- Kids' pool
- Linens
- Mirror
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Hygiene certification
- Staff trained in safety protocol
- Temperature check for guests and staff
- Ticket services
- Contactless check-in/out
- Food delivery
- ATM or cash withdraw on site
- Body thermometer available
- Car rental available
- Currency exchange service
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Spa services
- Spa/sauna
- Tennis court & equipment
- Toiletries provided
- Tour services
- TV & Movies/Shows
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Airport shuttle (charges may apply)
Airports Show all on map »
- Cancun Intl Airport - 8.22 mi
- Isla Mujeres - 10.08 mi
- Isla Mujeres National Airport - 10.08 mi
Museums
- Mayan Museum - 1.99 mi
- Cancun Underwater Museum - 7.80 mi
Click here to leave your opinion >>
claudia e. (Solo Traveler)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
everything wonderful!!!
Olumide (Family with young children)
stayed in May, 2026
Guest Score 4 out of 10
Disappointing
It was huge, obviously a beauty in the past.
First of all, we kept getting locked out of our room because the keycards would not work. The telephone in the room also never worked, so we could not call reception. Even when we went downstairs to complain about a thing, nothing was done about it.
We also had no hot water for two days, which made it very difficult to bathe our toddler. On one occasion, our room was cleaned but no towels were left behind. We kept asking for towels and eventually had to get them ourselves from one of the cleaning staff.
The pool was not very clean either. The one thing that made the pool enjoyable was Rambo and his crew, who brought a lot of energy with the Zumba dances.
Mauricio (Couple)
stayed in May, 2026
Guest Score 4 out of 10
Disappointing
Good location, clean rooms, good pool entertainment staff
Ramiro and his crew were the only good thing this hotel had to offer
Took more than 2 hours to check in
The worse food I have ever eaten, they served the same food every day
They did not have enough glasses at the pool bar during our entire stay
No hot water for the last two days in our room
MAI (Group Traveler)
stayed in May, 2026
Guest Score 3 out of 10
Poor
Same foods every days. It's tiring to not have many choices of foods
The staffs are discriminate me and my friends. I also observed they treat others race bad too.
Guy (Solo Traveler)
stayed in April, 2026
Guest Score 8 out of 10
Very Good
As described
Food choices and dinner reservations.
Antonio (Couple)
stayed in April, 2026
Guest Score 6 out of 10
Pleasant
Beach. shows,
air condition broken, wc noisy, claims not followed, no waitress at pool side
Jazmyne (Solo Traveler)
stayed in April, 2026
Guest Score 4 out of 10
Disappointing
We got the ocean-front suite, which was spacious and comfortable. The sliding doors opened out to the walkway to the beach and we had some great views. Also, Francisco, at the mid-level pool bar, is fantastic!
Everything else was underwhelming at best. If you do book one of the suites, be aware you HAVE to check-in and out in the VIP area, and check-in took over an hour due to one person working there vs. the 5 people that were not busy at the main desk. The water in the shower took over 5 minutes to get lukewarm, and if you wanted hot, it needed to run for closer to 10 minutes. The microwave wasn't plugged in, the phone didn't work (and when we did get one that did, literally nobody answers the other end for any department except the bellboy, so you have to end up leaving the room anyway). The food in the buffet is so bland that its honestly not worth bothering with. There are several restaurants nearby that know what seasonings are and how to use them, and they aren't expensive. If you do eat on property, the themed restaurants are the only ones with decent options (only open for dinner and require reservations). While they can do currency exchange, dont expect them to have big bills, expect all $50's, which is very inconvenient when getting the pesos equivalent of $100. They also dont refill the fridge drinks daily, which is part of every other all-inclusive I've ever been to, so you have to ration your waters/sodas/beers, or physically go down the desk to request the service (because they wont answer the phone when it does work). They also only have 2 sm9king areas, and are militant about it. Definitely non-plussed with the overall experience. Best part of the trip was leaving the resort for a full day.
Michael (Couple)
stayed in April, 2026
Guest Score 9 out of 10
Wonderful
The Front desk staff was awesome.... If I had a question, they would help me and go out of their way to answer it... The people at the front desk always had a smile on their face and were extremely friendly... I liked them...
I was asked to take a tour everyday and I did not want to waste my time with it.... I live in a metropolitan city and everyday get asked for something and I know they were going to hit me with something at the end. Not sure because I did not take the tour, but nothing is free in life..
Natalia (Couple)
stayed in April, 2026
Guest Score 7 out of 10
Good
The price vs quality keep a good ratio. Is all u need for a nice rest.
The beach should have more umbrellas.
The food could be more diverse. Specially breakfast.
Claudia (Family with young children)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
I enjoyed the staff. All the people that work there are friendly. The staff is totally different from another "excellent" and expensive places.
Maybe it was the room. The room was 3037 and it smelled (just a little bit) not as a clean room.
And the variety of food. They repeated some dishes all day.
Chalmer (Couple)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
There are some things that I always look for when choosing a hotel. They are safety, cleanliness, friendly staff, and food.
They get five stars in all categories. A special thank you to Jose Martin General manager, who is helpful in our stay.
A special thank you to our waiters: Miriam Lopez, Caroline Ake, Diana Martin, and Tere Rios.
Bartenders were exceptionally friendly:
Ismael-Tec, Armando, Daniel Cen, Jairo, Francisco B.
In the exercise gym was Fernando Corona who assisted me with my routine.
They had a nice variety of shows in the evening. Circus was an awesome show and Michael
JoannaR (Family with young children)
stayed in March, 2026
Guest Score 9 out of 10
Wonderful
Everything!! The staff were super sweet and friendly and the sea view was gorgeous. Amazing and healthy food options
Apex_Rocky (Solo Traveler)
stayed in March, 2026
Guest Score 7 out of 10
Good
We loved the location of the resort as well as the people. The staff are amazingly friendly.It's not exaggerated.It feels like family, and they want you to have a good time.And relax and be carefree. The beach is amazing.This location is in the right spot!
When we checked in, we were upgraded to ocean view Room. Because the room that we reserved was not available. And they were 99% full. We were completely grateful for the upgrade. However, upon getting to the room, the room was not clean. The room also had mold in the bathroom. It also had a hole in the bathroom ceiling where some bugs were crawling out. And the phone did not work. And a couple of the lights were out in the ceiling and the track lighting, and also one lamp at the bed had no light bulb. So once I did get ahold of someone at the front desk by calling on my cellphone., they sent someone up to fix a phone which they took a phone from another room. And brought it to our room. But as far as the bugs and whatnot, they said they could not help me because they had no other room to send me to, and we had to sleep there that night. And so we just went to a store and got some bug spray and started killing the bugs in the bathroom. So and we went and bought extra sheets because the room actually looked like they meant to clean it. But they missed it, there was still some person's deodorant in the bathroom. As well as a towel on the bed. So we did not end up changing rooms. The next morning, we did go to the front desk and let them know again that something was wrong with our room and they said that they had to wait until people checked out. In order to move us, so we just decided to enjoy our vacation and just go buy some extra sheets. And just deal with it because the location is beautiful and the people I could tell that it was not their fault and I didn't want to get anyone in trouble for missing cleaning the room.
Mary (Family with young children)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
The staff was very helpful, the food was good.
Meg (Family with young children)
stayed in January, 2026
Guest Score 5 out of 10
Fair
It was comfortable and close walk to everything
The food was awful.
Lakshmi (Family with young children)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
I like the view and the food
I like everything
Sol (Couple)
stayed in January, 2026
Guest Score 6 out of 10
Pleasant
The place it has on the beach it’s the best one
I didn’t like how it was not prepared at all to have guests with food allergies
lvan K. (Family with young children)
stayed in January, 2026
Guest Score 4 out of 10
Disappointing
Nothing really.
If you book a standard room then you will be on the lagoon facing side and the high pitch noise from the chillers will keep you up all night. You've been warned, don't make the same mistake.
As other negative reviews say the food was atrocious.
Even if you book a premium, ocean facing suite - you will be disappointed if you paid more than $200 per night. It's not worth it. I don't know how this hotel has a 8.0 rating, even 5 would be too generous.
Kimberly (Solo Traveler)
stayed in January, 2026
Guest Score 1 out of 10
Very Poor
Hands down, this was horrible food. Granted, I only went to the buffets, but not a lot of healthy options. And it didn’t taste good.
The service could have been 100% better. I was asked how I was enjoying my stay, one time, and that was when I checked out. When I came to the hotel, the Bell boy in the elevator with me, opened his hand and showed me some Quarters that somebody had tipped him. He told me this was useless and what was he supposed to do with this? I had been checked in for a total of three minutes at that point. This is my third trip to Cancun and hands-down. It’s the worst service in the dining room, the front desk. The section I stayed in was very old, the furniture in the room and in the lobby is dirty. I am saddened to tell you it was an absolutely horrible experience.
Matthew (Solo Traveler)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
Food was excellent, mall across the street was sufficient but I really didn't want to leave the hotel.
Transportation from the ado station instead of a taxi would've been nice.
Thank you for your information!
Area information
- Cancun Intl Airport - 8.22 mi
- Isla Mujeres - 10.08 mi
- Isla Mujeres National Airport - 10.08 mi
- Mayan Museum - 1.99 mi
- Cancun Underwater Museum - 7.80 mi
- AMERIMED Hospital Cancun - 4.78 mi
- Cancun Bus Station - 5.90 mi
- ADO International Bus Station - 38.64 mi
- Playa del Carmen Maritime Terminal - 38.76 mi
- Calica Cruise Terminal - 43.35 mi
- La Isla Shopping Mall - 0.65 mi
- Plaza las Americas Cancun Mall - 7.85 mi
- Cancun Hotel Zone - 1.17 mi
- 5th Avenue - 37.12 mi
- Tecnologic Stadium - 5.10 mi
- Toro Valenzuela Stadium - 6.91 mi
- Kabah park - 5.58 mi
- National park El Garrafon - 7.67 mi
- Cancun Government Palace - 5.69 mi
- Moon Palace - 9.13 mi
- Church of Guadalupe - 36.87 mi
- Adventure Spa Palace - 50.17 mi
- Universidad Anahuac Cancun - 5.97 mi
- Disabled-friendly beach - 38.69 mi
- Kantenah Bay - 56.21 mi
- Mahi Golf Course - 40.09 mi
- El Rey mayan ruins - 2.95 mi
- Plaza Las Americas - 4.91 mi
- Cancun Bullfight ring - 4.97 mi
- Plaza Nichupte - 5.11 mi
- show time - 5.16 mi
- Ceviche's Fountain - 5.49 mi
- Cancun Culture Center - 5.67 mi
- Mercado 28 - 6.09 mi
- Wet 'n Wild Cancun - 6.24 mi
- La Gran Plaza Cancun - 6.28 mi
- Gran Puerto Cancun - 6.34 mi
- Puerto Juarez - 6.60 mi
- El Meco mayan ruins - 8.00 mi
- Dolphin Discovery Isla Mujeres - 9.32 mi
- 28 de Julio Square - 38.35 mi
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Museums
Art Galleries Show all on map »
Hospitals
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Transport
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Occidental Tucancun
Boulevard Kukulkan Km 13.5 Lote 24 Zona Hotelera, Cancún, Quintana Roo, Mexico