Live Aqua Beach Resort Cancun - All Inclusive - Adults Only
Blvd. Kukulcan Km. 12.5, Cancún, Quintana Roo, 77500, Mexico
View all photos in gallery
Book online now
nights
1 Room With 2 Adults Change Search
Room
Room
Address
Blvd. Kukulcan Km. 12.5, Cancún, Quintana Roo, 77500, Mexico
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Breakfast
- Free Parking
- Garden
- Golf Course
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Hair dryer
- Shower
- Water sports
- Nightclub/DJ
- Table tennis
- Library
- Private check-in/check-out
- Adult only
- Wheelchair accessible
- On-site parking
- indoor pool
- outdoor pool
- Poolside bar
- telephone
- alarm clock
- kitchenware
- 24-hour security
- Concierge services
- Designated Smoking Area
- Doorman
- Free Wi-Fi
- Game Room
- Hair/Beauty Salon
- Kitchen
- Massage services
- Private Beach
- Restaurant(s)
- All Inclusive
- Daily Housekeeping
- English
- French
- Italian
- Spanish
- Convenience Store
- Non-Smoking Rooms Available
- gift/souvenir shop
- taxi service
- yoga room
- Shops on site
- Pool with view
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- Access to health care professionals
- Hygiene certification
- Sterilizing equipment
- Staff trained in safety protocol
- Temperature check for guests and staff
- Free face masks
- Contactless check-in/out
- Food delivery
- balcony/terrace
- ATM or cash withdraw on site
- Car rental available
- CCTV security in common areas
- Currency exchange service
- Daily disinfection
- Entertainment services
- Facilities for disabled guests available
- Fitness center
- Hot spring
- Hot tub/Whirlpool
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Safety chain and/or latch on doors available
- Spa services
- Spa/sauna
- Tennis court & equipment
- Toiletries provided
- Tour services
- TV & Movies/Shows
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Individually-wrapped food options
- Air conditioning in public area
- Alternative meal arrangement
- Cleaning products available
- Room service available
- Pets allowed (charges may apply)
- Valet parking (charges may apply)
- Xerox/fax in business center
View larger map
Live Aqua Beach Resort Cancun - All Inclusive - Adults Only
Rates from View more information >>
Airports Show all on map »
- Cancun Intl Airport - 8.55 mi
- Isla Mujeres - 9.60 mi
- Isla Mujeres National Airport - 9.60 mi
Museums
- Mayan Museum - 2.46 mi
- Cancun Underwater Museum - 7.33 mi
Click here to leave your opinion >>
Gerardine (Couple)
stayed in May, 2026
Guest Score 5 out of 10
Fair
The hotel’s location is truly excellent - right on the oceanfront with stunning views of the Caribbean. The property features multiple pools that were a highlight of our stay, offering plenty of relaxation options.
We opted for the Aqua Club upgrade, and the lounge itself was actually worthwhile. Having access to snacks and drinks anytime was a valuable perk that isn’t available anywhere else in the hotel. This convenience was genuinely appreciated throughout our stay.
I recently stayed at Live Aqua Cancun for 4 days and had a mixed experience that unfortunately fell short of expectations for what’s marketed as a luxury resort.
Aggressive Sales Tactics and Poor Treatment
During check-in, before we had even seen our room or experienced any hotel services, staff aggressively pushed us to purchase a future stay package. The timing was incredibly inappropriate - asking us to commit to returning before we’d spent a single night. After we declined, their attitude shifted noticeably, and they essentially ignored us for the remainder of our stay. This felt unprofessional and left a negative impression from the very start.
Beach Maintenance Issues
The beach was a major disappointment due to excessive sargassum (seaweed). What was particularly frustrating was observing that neighboring hotels were actively clearing the seaweed from their sections of beach, while Live Aqua made no such effort. We were only able to enjoy the beach on our last day, as it was the only time the sargassum was minimal enough to access the water. For an oceanfront resort, this lack of basic beach maintenance was unacceptable.
Overpriced Excursions and Misleading Information
The hotel’s excursion pricing was shockingly inflated. We tried to book an Isla Mujeres excursion through the concierge, and they quoted us $149 per person - nearly 4 times the $39 online price for similar tours. The excursion they recommended was poor value: everything except unlimited boat drinks required extra payment, while the online options included a buffet on the island.
We were told there would be discounts on food and drinks during the excursion, but this was completely false. Drinks were full price - $27 for a single piña colada. It felt dishonest and like the hotel was trying to take advantage of guests who didn’t research prices independently.
The Service Disappointments
Unfortunately, the service quality was consistently mediocre.
Jason (Group Traveler)
stayed in May, 2026
Guest Score 7 out of 10
Good
Food was very good as well as service and staff. The club lounge food was not great
Facilities were a little dated for the price that was paid, Shower leaked and air conditioning did not work for the last few nights. Overall it was ok but would not go back.
Marielle (Couple)
stayed in May, 2026
Guest Score 8 out of 10
Very Good
The room was comfortable and had a very nice view. The bed and pillows were very comfy.
The pool and beach area was very nice! Pool area is large with lots of areas to hang out. It never felt crowded. However - the beds and cabanas cost extra (~$100/day) and finding a chair can be challenging if you don’t get up early. They did not enforce the “no holding chairs” rule.
There are a lot of options for dining - but wait times can be very long
The Asian restaurant was the best in our opinion
Staff was extremely friendly and accommodating.
We really liked that it was quiet and relaxing for the most part but still had some entertainment.
The spa was very nice
We travelled with another couple and two days into our trip we all got violently sick. We did not drink or brush our teeth with the tap water or accidentally ingest any pool water. We heard that there were a lot of other guests who were sick as well so we can only assume it was something we ate or drank at one of the restaurants. The other couple lost about two entire days of their trip because they couldn’t leave their room. Myself and my husband were sick for a full evening/night and my husband’s stomach wasn’t normal for several days which put a damper on the remainder of our trip since he didn’t feel he could eat or drink much of anything. I understand that this kind of thing can happen, especially in another country from where you are from, but it truly sucked. We have small kids so planning and coordinating a trip without them is a lot of work and it was really disappointing to have it ruined from a food illness. The hotel was gracious by checking in and sending extra towels and even cleaning the room despite being so sick - although we did not receive any offers or compensation. The head chef interviewed us to find out exactly what we all ate. He was holding a list of names so we assume he was talking to everyone with symptoms to narrow down the issue. So while the hotel itself is very nice, because of the experience we had, we will not be returning.
Edgar (Couple)
stayed in May, 2026
Guest Score 3 out of 10
Poor
Food/drinks were enjoyable.
I had originally booked an oceanfront room, but, upon arrival, I discovered that a large tree partially obstructed the ocean view from the room. During check-in, staff informed me that several room upgrades were available and strongly encouraged me to consider one. However, after seeing the obstructed view and returning to request a different room, the staff appeared unsure how to address my concerns, and my request was ultimately denied.
Additionally, the room did not appear to have been properly reset prior to my arrival, as there was leftover trash from a previous guest and an opened Diet Coke can still inside the mini refrigerator. The iron in the room was also nonfunctional, and after contacting the front desk to request a replacement, it took approximately 45 minutes for the item to be delivered.
During my stay, I also used the fitness center. Unfortunately, the lighting in the gym felt extremely bright and clinical, comparable to an operating room, which distracted from the relaxing resort atmosphere I had expected. Furthermore, there appeared to be inconsistency among staff regarding gym policies. While working out, one staff member who was wearing purple scrubs rudely instructed me to turn off my personal music, despite other staff members previously indicating it was not an issue.
Debra (Couple)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Clean
No dislikes
Katherine (Couple)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Gutierrez (Couple)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
The fact that everything is included makes it so comfortable that we never went out if the hotel, plus you didn’t have children running around.
Add to that, an exceptional staff that enjoys making you comfortable and happy.
Good food, every drink you can think of, and plenty of restaurants and bars. Perfect place for a resting vacation (although they have plenty of activities)
Lack of light in the rooms, need to have more bright lights, especially for senior people, to move around and work with luggage.
Christine (Couple)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Everything!
Nothing
Bethany (Family with young children)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Loved the service and the food! Both exceeded our expectations. I expected a slightly elevated experience based on reviews, price point, etc., but we were pleasantly surprised. I loved that it was a smaller, calmer, upscale resort and that it was still easy to find chairs by the pool (even in the afternoon - gasp!). I brought two people who had never been to Mexico before and the staff really helped ensure the trip was beyond good for them. I'd advise those that want a party atmosphere, loud music, games all day and swim up bars to look elsewhere; this is not that place. It's calm, with a few activities and a handful of pools and restaurants. It was perfect for us, but may not be perfect for everyone. Location is on the southern part of the hotel zone so the distance from the airport is short too.
I don't really have complaints. The gym is a little bit small so it could get crowded btw 7:30-9ish, but it was fine.
Nikola Z. (Couple)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Simply perfect resort. You will enjoy every second, from the beautiful beach, to olympic pool and great view from the room. Stuff are doing everything to make your staying perfect. Full recommendations to book this resort and enjoy.
Saule (Couple)
stayed in April, 2026
Guest Score 7 out of 10
Good
The location was great, the aspect of beach front line and the cabanas felt perfect. Staff was super very helpful and nice. The room was cleaned daily. Adult only concept is great!
The lack of evening entertainment. It felt like not enough, even though our stay was pretty short - just 3 days, at some point we felt bored. Drinks were watered down. No avocado?! No real mango juice (((
A few things for hotel administration consideration: In our opinion a fruit bar and an ice cream bar option that would be open at certain time near by the pool would benefit and please the stay.
Chelsea (Solo Traveler)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Gorgeous infinity pool perched above the ocean with seabirds flying over head. Friendly, attentive staff. Great poolside drinks. Fun pool activities but not too crazy of a crowd. Good for relaxing with a bit of upbeat fun midday. Very clean. Delicious breakfast buffet. Really fun Mexican themed night with live entertainment and delicious Mexican food on Thursday evenings.
Would have been nice to get a map on day one because it was a bit confusing to navigate everything at first. There were a few food options that were not great but that’s to be expected with all inclusive. Avoid the room service hamburgers and the chicken/shrimp main dish at MB. Also the ocean isn’t swim-able but tbh I didn’t even mind because you can swim in the infinity pool while looking out at gorgeous ocean views and hearing the waves crash.
Sydney (Couple)
stayed in April, 2026
Guest Score 8 out of 10
Very Good
Good location, great pool vibe, not too rowdy or quiet.
Not a dislike, but didn’t really use the butler service.
Anonymous (Solo Traveler)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Our butler was amazing and the food was outstanding!
Giancarlo (Couple)
stayed in March, 2026
Guest Score 8 out of 10
Very Good
Food was good, I thought they had more restaurants, but the food quality was good.
The beach on that side of the hotel isn't as nice, very wavy and there were vendors offering drugs.
Jörg (Couple)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Verry happy
Jörg (Couple)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Verry happy
Brittany &. B. (Couple)
stayed in March, 2026
Guest Score 8 out of 10
Very Good
Loved the room. Best very comfortable. Housekeeping was great. Food was great. Liked the vip club floor & the entertainment on 5th floor.
I didn't like that food was not allowed on beach; only at pool.
Oskin (Couple)
stayed in March, 2026
Guest Score 8 out of 10
Very Good
Don’t have to walk far to get anywhere
Cathleen (Couple)
stayed in March, 2026
Guest Score 4 out of 10
Disappointing
The food was good
It was not really an all inclusive. The staff treated us terribly. They moved our stuff while we were swimming in the pool. You had to reserve a cabana and everything around the pool. It’s quite disappointing for the amount of money this place charges. Their mini bar was just cheap stuff. Over all not happy and won’t be back
Thank you for your information!
Area information
- Cancun Intl Airport - 8.55 mi
- Isla Mujeres - 9.60 mi
- Isla Mujeres National Airport - 9.60 mi
- Mayan Museum - 2.46 mi
- Cancun Underwater Museum - 7.33 mi
- AMERIMED Hospital Cancun - 4.58 mi
- Cancun Bus Station - 5.64 mi
- ADO International Bus Station - 39.10 mi
- Playa del Carmen Maritime Terminal - 39.21 mi
- Calica Cruise Terminal - 43.79 mi
- La Isla Shopping Mall - 933 f
- Plaza las Americas Cancun Mall - 7.60 mi
- Cancun Hotel Zone - 1.65 mi
- 5th Avenue - 37.57 mi
- Tecnologic Stadium - 4.98 mi
- Toro Valenzuela Stadium - 6.64 mi
- Cancun Government Palace - 5.43 mi
- Moon Palace - 9.58 mi
- Church of Guadalupe - 37.32 mi
- Adventure Spa Palace - 50.61 mi
- Kabah park - 5.43 mi
- National park El Garrafon - 7.20 mi
- Universidad Anahuac Cancun - 6.30 mi
- Disabled-friendly beach - 39.14 mi
- Kantenah Bay - 56.65 mi
- Mahi Golf Course - 40.54 mi
- El Rey mayan ruins - 3.43 mi
- Plaza Las Americas - 4.71 mi
- Cancun Bullfight ring - 4.74 mi
- Plaza Nichupte - 4.96 mi
- show time - 5.02 mi
- Ceviche's Fountain - 5.25 mi
- Cancun Culture Center - 5.47 mi
- Mercado 28 - 5.86 mi
- Gran Puerto Cancun - 5.97 mi
- La Gran Plaza Cancun - 6.19 mi
- Puerto Juarez - 6.26 mi
- Wet 'n Wild Cancun - 6.69 mi
- El Meco mayan ruins - 7.59 mi
- Dolphin Discovery Isla Mujeres - 8.84 mi
- 28 de Julio Square - 38.80 mi
Airports Show all on map »
Museums
Art Galleries Show all on map »
Hospitals
Hospitals Show all on map »
Transport
Train stations Show all on map »
Other attractions
Shopping Center Show all on map »
Famous Streets Show all on map »
Stadiums, Arenas, and Racetracks Show all on map »
Historical Buildings Show all on map »
National Parks Show all on map »
Colleges and Universities Show all on map »
Beaches Show all on map »
Golf Courses Show all on map »
Other Show all on map »
Live Aqua Beach Resort Cancun - All Inclusive - Adults Only
Blvd. Kukulcan Km. 12.5, Cancún, Quintana Roo, 77500, Mexico