Jw Marriott Cancun Resort & Spa
Blvd. Kukulcan Km 14.5 Lote 40-a Zona Hotelera, Cancún, Quintana Roo, 77500, Mexico
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1 Room With 2 Adults Change Search
Room
Room
Address
Blvd. Kukulcan Km 14.5 Lote 40-a Zona Hotelera, Cancún, Quintana Roo, 77500, Mexico
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Parking
- Garden
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Hair dryer
- Shower
- Coffee/tea maker
- Water sports
- bathrobes
- Chapel/shrine
- Diving
- On-site parking
- mini bar
- indoor pool
- outdoor pool
- shuttle service
- telephone
- alarm clock
- kitchenware
- Concierge services
- Free Wi-Fi
- Game Room
- Hair/Beauty Salon
- Massage services
- Private Beach
- Restaurant(s)
- Snorkeling
- Daily Housekeeping
- English
- Spanish
- Convenience Store
- Non-Smoking Rooms Available
- Slippers
- Kids' pool
- Smoke alarms
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Hygiene certification
- Staff trained in safety protocol
- Scale
- Contactless check-in/out
- Food delivery
- balcony/terrace
- ATM or cash withdraw on site
- Car rental available
- Currency exchange service
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Hot tub/Whirlpool
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Safety chain and/or latch on doors available
- Separate shower/bathtub
- Spa services
- Spa/sauna
- Tennis court & equipment
- Tour services
- TV & Movies/Shows
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Air conditioning in public area
- Alternative meal arrangement
- Cleaning products available
- Room service available
- Airport shuttle (charges may apply)
- Valet parking (charges may apply)
- Xerox/fax in business center
Airports Show all on map »
- Cancun Intl Airport - 7.46 mi
- Isla Mujeres - 11.04 mi
- Isla Mujeres National Airport - 11.05 mi
Museums
- Mayan Museum - 1.00 mi
- Cancun Underwater Museum - 8.79 mi
Click here to leave your opinion >>
Ken (Couple)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Just top notch from the moment you enter the doors
Not much other than an extremely rowdy conference or team group at the pool. Not respectful of others
Silvia (Family with young children)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Excellent stay with outstanding service.
I found the JW Marriott Hotel & Resort in Cancun to be a high-quality hotel with excellent accommodation and outstanding facilities. The room was very spacious and comfortable, beds were very comfortable, the air conditioning was effective and kept the temperature just right throughout our stay. Our room had a beautiful sea view, which was amazing to wake up to every morning. There a several pool areas which are well serviced for food and drink. The beach front was good but at the time we stayed there were some seaweed on the beach which were cleared often and also the waves a bit strong but ok to still enjoy the water - generally lovely to hang around the beach.
Breakfast was very good, with fresh fruit and a wide selection of buffet options to choose from. We had dinner at the hotel on three of the six nights we stayed, and each of the restaurants we tried was very good. We also visited several restaurants in the surrounding area, which were excellent and gave us a great experience of Mexican fusion cuisine.
Water and snacks were provided in the room at no extra charge. A minor issue was that some bar items were mistakenly added to our bill, although we had not used these items. However, this was quickly rectified by the staff.
What really stood out was the exceptional service. The hotel staff were consistently professional, welcoming, and always willing to help. Overall, we had a very enjoyable stay and would highly recommend this luxurious hotel.
Nothing.
ventura (Family with young children)
stayed in April, 2026
Guest Score 7 out of 10
Good
It was not included in the room rate
Breakfast was too expensive
Miguel (Family with young children)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Attention in club level
Nothing all good
Caleb (Group Traveler)
stayed in April, 2026
Guest Score 8 out of 10
Very Good
While the property is nice, its faux-luxury aesthetic is absurdly overpriced for what it is. The food options in particular on site are obscene.
Anonymous (Couple)
stayed in March, 2026
Guest Score 7 out of 10
Good
The rooms and amenities offered.
On our second day we paid for the breakfast buffet. Our server was nonexistent. I was so bothered by the poor customer service that I could not enjoy my food. When the bill came it made it even worse. We paid approx $--- was okay food and poor service.
Kevin (Couple)
stayed in March, 2026
Guest Score 7 out of 10
Good
nice clean facility
food at lunch was not good
Greg (Couple)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
Proximity to the beach, chaise lounges had mattresses,close to great restaurants.
Armando (Couple)
stayed in January, 2026
Guest Score 7 out of 10
Good
Room comfort
Restaurant food quality is abysmal!! The dining experience fell well below the standards I expect from a property of this caliber. The food quality was consistently subpar. The seafood did not taste fresh, the pasta was improperly cooked, and the red sauce had the flavor and texture of canned sauce rather than a freshly prepared offering. Additionally, red wine was served at an inappropriate temperature, which further detracted from the experience.
Jerry (Couple)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
Friendly staff; pools and landscaping are impressive; guacamole station; pool service;
John (Couple)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
The buffet
Jaheera (Family with young children)
stayed in November, 2025
Guest Score 10 out of 10
Exceptional
Friendly service and wonderful food.
Liked everything about
Anonymous (Family with young children)
stayed in August, 2025
Guest Score 10 out of 10
Exceptional
Environment friendly, good sanitation, and secure.
My movement in the room was restricted due to sensor monitor that was attached to the snacks. It was tempting. Can you just make the room free from sales. It should be a room for comfort and relaxation and not a sensor room with restricted movement.
Dalfrey (Family with young children)
stayed in August, 2025
Guest Score 9 out of 10
Wonderful
Service is great! Pools are amazing! Food is delicious.
There was major construction during my stay, and we where not notified before booking reservation.
The beach was disappointing... too much seaweed. Water looked brown and uninviting.
Azra (Family with young children)
stayed in August, 2025
Guest Score 9 out of 10
Wonderful
We absolutely loved our stay. The staff were super helpful and friendly & the location is fab!
We came during seaweed season unfortunately so couldn’t use the beach as the currents were high too. Used the pool instead which was lovely :)
Anonymous (Unknown)
stayed in August, 2025
Guest Score 10 out of 10
Exceptional
service and property condition and upkeep
khurram (Family with young children)
stayed in August, 2025
Guest Score 10 out of 10
Exceptional
I really enjoyed my stay here, the property was so clean and the staff were so friendly and accommodating. It was very relaxing and the resort was beautiful and photo worthy.
During our stay there was construction happening throughout the property otherwise it was very nice.
Alexander (Family with young children)
stayed in July, 2025
Guest Score 10 out of 10
Exceptional
We like everything, really enjoyed our vacations! Very nice staff , helpful, friendly, clean , comfortable and tasty.
Nothing
Elizabeth (Unknown)
stayed in July, 2025
Guest Score 10 out of 10
Exceptional
Hotel was quiet and felt very exclusive
food and drinks were overpriced
Dani (Group Traveler)
stayed in June, 2025
Guest Score 7 out of 10
Good
Quiet, nice grounds
Unable to explain final bill at checkout
Thank you for your information!
Area information
- Cancun Intl Airport - 7.46 mi
- Isla Mujeres - 11.04 mi
- Isla Mujeres National Airport - 11.05 mi
- Mayan Museum - 1.00 mi
- Cancun Underwater Museum - 8.79 mi
- AMERIMED Hospital Cancun - 5.16 mi
- Cancun Bus Station - 6.40 mi
- ADO International Bus Station - 37.67 mi
- Playa del Carmen Maritime Terminal - 37.78 mi
- Calica Cruise Terminal - 42.38 mi
- Cancun Hotel Zone - 0.33 mi
- 5th Avenue - 36.14 mi
- La Isla Shopping Mall - 1.63 mi
- Plaza las Americas Cancun Mall - 8.30 mi
- Universidad Anahuac Cancun - 5.23 mi
- Tecnologic Stadium - 5.32 mi
- Toro Valenzuela Stadium - 7.38 mi
- Kabah park - 5.84 mi
- National park El Garrafon - 8.66 mi
- Cancun Government Palace - 6.18 mi
- Moon Palace - 8.15 mi
- Church of Guadalupe - 35.89 mi
- Adventure Spa Palace - 49.21 mi
- Disabled-friendly beach - 37.71 mi
- Kantenah Bay - 55.26 mi
- Mahi Golf Course - 39.12 mi
- El Rey mayan ruins - 1.96 mi
- Wet 'n Wild Cancun - 5.26 mi
- Plaza Las Americas - 5.30 mi
- Plaza Nichupte - 5.39 mi
- Cancun Bullfight ring - 5.40 mi
- show time - 5.41 mi
- Ceviche's Fountain - 5.95 mi
- Cancun Culture Center - 6.03 mi
- La Gran Plaza Cancun - 6.42 mi
- Mercado 28 - 6.52 mi
- Gran Puerto Cancun - 7.04 mi
- Puerto Juarez - 7.25 mi
- El Meco mayan ruins - 8.78 mi
- Dolphin Discovery Isla Mujeres - 10.29 mi
- 28 de Julio Square - 37.37 mi
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Museums
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Jw Marriott Cancun Resort & Spa
Blvd. Kukulcan Km 14.5 Lote 40-a Zona Hotelera, Cancún, Quintana Roo, 77500, Mexico