Melia Casa Maya - Cancun - All Inclusive
Boulevard Kukulcan Km 5.5. Zona Hotelera, Cancún, Quintana Roo, 77500, Mexico
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1 Room With 2 Adults Change Search
Room
Room
Address
Boulevard Kukulcan Km 5.5. Zona Hotelera, Cancún, Quintana Roo, 77500, Mexico
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Parking
- Swimming Pool
- Garden
- Room Service
- Safety Deposit Box
- Bar
- 24-Hour Front Desk
- Elevator
- Water sports
- Children's playground
- Nightclub/DJ
- Water park
- outdoor pool
- vending machine
- 24-hour security
- Concierge services
- Designated Smoking Area
- Family Rooms
- Free Wi-Fi
- Private Bath
- Restaurant(s)
- All Inclusive
- Daily Housekeeping
- English
- Spanish
- Non-Smoking Rooms Available
- Kids' pool
- Smoke alarms
- Fire extinguishers
- First aid kit available
- Cashless payment available
- Access to health care professionals
- Staff trained in safety protocol
- Entertainment services
- Facilities for disabled guests available
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Spa services
- Air conditioning in public area
- Alternative meal arrangement

















































Click here to leave your opinion >>
Robert (Couple)
stayed in March, 2025
Guest Score 2 out of 10
Poor
At --- guests per night, this place would be perfect. But there were over --- while we were there, and the staff cannot handle that. Unfortunately, it appears they are planning on having well over --- at some point, which will be a disaster.
Farah (Solo Traveler)
stayed in November, 2023
Guest Score 10 out of 10
Exceptional
Everythig
Hugo (Couple)
stayed in October, 2023
Guest Score 8 out of 10
Very Good
Room was clean, nice view
one day we had same used towels and water leak write outside our room and no water for few hours.
Laura (Family with teens)
stayed in October, 2023
Guest Score 1 out of 10
Very Poor
Nothing, one of the building has mold in the outside, is very visible
Stuff is very rude, and the hotel is old and smells like mildew
Housam (Couple)
stayed in October, 2023
Guest Score 4 out of 10
Disappointing
Resturant view , pools
Room , service , front desk
Ana (Family with teens)
stayed in October, 2023
Guest Score 10 out of 10
Exceptional
I loved everything
I liked everything
Verified Hotel Guest (Couple)
stayed in October, 2023
Guest Score 5 out of 10
Fair
Hotel has its private beach
It claimed as a 4 star hotel, but reality, 2 star maximum. Buffet is overpriced
Verified Hotel Guest (Unknown)
stayed in September, 2023
Guest Score 3 out of 10
Poor
Location was very close to the ferry dock.
The humidity and smell of mold was not bearable for over an 8 hour stay.
Verified Hotel Guest (Solo Traveler)
stayed in September, 2023
Guest Score 8 out of 10
Very Good
Great beach, attentive and friendly staff, great price. My room was clean,, and cleaning staff did a good job. Good air conditioning. Loved the ocean view. Loved the relaxed atmosphere of the hotel. Nice snack shop with fair prices.
Food quality in restaurant was so-so, and there were no other restaurants close by.
Pedro (Couple)
stayed in September, 2023
Guest Score 10 out of 10
Exceptional
The location of the hotel was very good I traveled in a car and bus on my stay there the parking staff were friendly and have staff 24 hours of the day the bus stop is about a 5 min walk from the entrance of the hotel very convenient
The front desk service was a little iffy sometimes excellent other times not so good
Ramon (Couple)
stayed in August, 2023
Guest Score 9 out of 10
Wonderful
The beachfront white sand so nice the only one thing I that is not good is the sea grass but understand able if was rainy season in Cancun and also the room needs renovations to make clean and tidy but overall is good staff is great ..
No overall is OK but one I should is the VISITAX lots of confusion about this government should step up if this is mandatory or not.
Wilmary (Group Traveler)
stayed in August, 2023
Guest Score 10 out of 10
Exceptional
Excelent recepci¿n staff friendly anda profesional. Especially front desk manager Ignacio Alvarez.
Rosa (Couple)
stayed in August, 2023
Guest Score 10 out of 10
Exceptional
Excellent costumer service
Prices when you bring a guess, kind of expensive for a day pass
Kamri (Couple)
stayed in August, 2023
Guest Score 10 out of 10
Exceptional
The hotel was clean and staff was friendly. We got the breakfast included and that was good. Room was clean and so was the hotel. Parking lot is small. Kid friendly place. Would recommend great for the price.
Water park is not part of the cost
Verified Hotel Guest (Group Traveler)
stayed in July, 2023
Guest Score 10 out of 10
Exceptional
Excellent location,beautiful beach front. Great public relations!
Choices of good. Expected a greater choice of seafood.
Gabriel (Unknown)
stayed in July, 2023
Guest Score 9 out of 10
Wonderful
The beach was very clean and natural. Hopefully they keep caring about the environment.
Verified Hotel Guest (Couple)
stayed in June, 2023
Guest Score 7 out of 10
Good
The hotel has it's own beach. The R1/R2 bus stops are less than 5 minutes. 2 Pools, restaurants, shops and money exchange facilities. The view from my room was amazing. Most of the staff spoke some english. Beware: There is a $71 mxn pesos per day fee.
The room was very dated. Our first room looked like it was back in the 1970's, and it smelled like fresh paint. Note: I have to give credit to the staff, they quickly rectified the problem and we were in a new upgraded room within 15 minutes.
Rocio (Solo Traveler)
stayed in May, 2023
Guest Score 10 out of 10
Exceptional
We got to our hotel about 2 hours after the 3 o'clock check in. We got bumped up to a suite with a beautiful waterfront view. We enjoyed our stay and have recommended this hotel to my friends.
All was as I expected. No complaints
Verified Hotel Guest (Unknown)
stayed in May, 2023
Guest Score 10 out of 10
Exceptional
Has all the amenities needed for intergenerational family. Aqua park, pools, beach. The room had mini kitchenette -never knew how useful it was for my family's needs
Jan (Family with young children)
stayed in April, 2023
Guest Score 7 out of 10
Good
Thank you for your information!
Area information
- Isla Mujeres - 7.43 mi
- Isla Mujeres National Airport - 7.43 mi
- Cancun Intl Airport - 9.42 mi
- AMERIMED Hospital Cancun - 2.76 mi
- Cancun Bus Station - 3.33 mi
- ADO International Bus Station - 40.75 mi
- Playa del Carmen Maritime Terminal - 40.87 mi
- Calica Cruise Terminal - 45.39 mi
- Mayan Museum - 4.79 mi
- Cancun Underwater Museum - 5.71 mi
- La Isla Shopping Mall - 2.54 mi
- Plaza las Americas Cancun Mall - 5.27 mi
- Cancun Government Palace - 3.16 mi
- Moon Palace - 11.45 mi
- Church of Guadalupe - 38.97 mi
- Adventure Spa Palace - 52.10 mi
- Tecnologic Stadium - 3.52 mi
- Toro Valenzuela Stadium - 4.31 mi
- Kabah park - 3.78 mi
- National park El Garrafon - 5.61 mi
- Cancun Hotel Zone - 4.21 mi
- 5th Avenue - 39.23 mi
- Universidad Anahuac Cancun - 7.30 mi
- Disabled-friendly beach - 40.80 mi
- Kantenah Bay - 58.10 mi
- Mahi Golf Course - 42.16 mi
- Cancun Bullfight ring - 2.72 mi
- Plaza Las Americas - 2.83 mi
- Ceviche's Fountain - 3.09 mi
- Gran Puerto Cancun - 3.28 mi
- Plaza Nichupte - 3.33 mi
- show time - 3.47 mi
- Cancun Culture Center - 3.52 mi
- Puerto Juarez - 3.63 mi
- Mercado 28 - 3.70 mi
- La Gran Plaza Cancun - 4.73 mi
- El Meco mayan ruins - 4.88 mi
- El Rey mayan ruins - 5.73 mi
- Dolphin Discovery Isla Mujeres - 6.69 mi
- Wet 'n Wild Cancun - 8.62 mi
- 28 de Julio Square - 40.45 mi
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Melia Casa Maya - Cancun - All Inclusive
Boulevard Kukulcan Km 5.5. Zona Hotelera, Cancún, Quintana Roo, 77500, Mexico