Hard Rock Hotel Cancun - All Inclusive
Boulevard Kukulcan Km 14.5 Hotel Zone, Cancún, Quintana Roo, 77500, Mexico
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1 Room With 2 Adults Change Search
Room
Room
Address
Boulevard Kukulcan Km 14.5 Hotel Zone, Cancún, Quintana Roo, 77500, Mexico
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Breakfast
- Free Parking
- Garden
- Golf Course
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Shower
- Coffee/tea maker
- Children's playground
- Nightclub/DJ
- Trouser press
- Table tennis
- Karaoke
- Snack bar
- Wheelchair accessible
- On-site parking
- mini bar
- kids club
- outdoor pool
- Poolside bar
- shuttle service
- kitchenware
- blackout curtains
- 24-hour security
- Concierge services
- Designated Smoking Area
- Doorman
- Family Rooms
- Free Wi-Fi
- Game Room
- Hair/Beauty Salon
- Massage services
- Private Beach
- Restaurant(s)
- All Inclusive
- Closet
- Daily Housekeeping
- English
- Spanish
- Convenience Store
- Non-Smoking Rooms Available
- Slippers
- gift/souvenir shop
- taxi service
- yoga room
- Shops on site
- Pool with view
- Kids' pool
- Mirror
- Sewing Kit
- Smoke alarms
- Fire extinguishers
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Invoices
- Access to health care professionals
- Hygiene certification
- Staff trained in safety protocol
- Scale
- Ticket services
- Contactless check-in/out
- Food delivery
- balcony/terrace
- ATM or cash withdraw on site
- CCTV security in common areas
- Complimentary drinking water
- Daily disinfection
- Entertainment services
- Facilities for disabled guests available
- Fitness center
- Hot tub/Whirlpool
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- On-site accessible restaurants/lounges
- Safety chain and/or latch on doors available
- Spa services
- Spa/sauna
- Tennis court & equipment
- Tour services
- TV & Movies/Shows
- Air conditioning in public area
- Kids facilities
- Desk/workspace available
- Cleaning products available
- Room service available
- Pets allowed (charges may apply)
- Alcoholic beverages available
- Airport shuttle (charges may apply)
- Valet parking (charges may apply)
- Kid-friendly dining
Airports Show all on map »
- Cancun Intl Airport - 7.55 mi
- Isla Mujeres - 10.93 mi
- Isla Mujeres National Airport - 10.93 mi
Museums
- Mayan Museum - 1.12 mi
- Cancun Underwater Museum - 8.67 mi
Click here to leave your opinion >>
Maryjo (Unknown)
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
Food options
Alex (Couple)
stayed in May, 2026
Guest Score 8 out of 10
Very Good
I didn’t have a good experience during check-in process.
They send us to a place named as VIP,
The representative was busy with another customer and we waited about 20 minutes and she didn’t finish with the first one and even didn’t say anything that how long does it take!
I went to normal check in counter and they also didn’t care, I was in queue and one of them was free and didn’t call me and suddenly ask for someone that just arrived. When I complained he apologized the other person and asked me do you want to check in?!!!!
I said no I wait in the queue for fun!
He didn’t even said apologize!
And gave me the worst room regarding my reservation was diamond king room.
I had to come back next day and ask for change my room to Diamond king with higher manager.
They don’t have currency exchange in the hotel as well
Peggy (Group Traveler)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
The ocean, pools, food, staff customer service excellent.
The hot water in the shower wasn’t always hot.
Eva (Couple)
stayed in May, 2026
Guest Score 3 out of 10
Poor
Very old and the service was poor.
Elevators didn’t work
Old building
Bad service
Slow timing at dinner, very hard to make reservations
Monica (Family with young children)
stayed in April, 2026
Guest Score 3 out of 10
Poor
Location
Taken 1 hour to give me bowls for my pet many times asking for it.
room small not good
Phone don’t work at room
Food not good
Natalie (Couple)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
What i liked the best of this hotel was thee different type of restaurants they had
only thing i didn’t like was that you have to be doing reservations for the restaurants, except for the Frida restaurant, as it was buffet
Katherine (Family with young children)
stayed in January, 2026
Guest Score 5 out of 10
Fair
Beach area was clean and spacious, the lobby and common areas were nice.
The bedrooms and suite floors were gross, the smell of mold and mildew was unbearable on the 10th floor. Hallways were dark and damp.
Ronelyn (Family with young children)
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
The staffs are so amazing, the foods are excellent with a great views. It's all beyond my expectations. I already shared and recommend to my friends.
The only thing that I don't like is the promo, they promise us to hear just 30 mins but it takes 2hours that ruins our half day plans for that day and will stress you too.
Anonymous (Group Traveler)
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
The variety of different food options and drinks. Drinks could’ve been stronger, but it was fine you can ask for another shot. I had a great time. Wish I stayed longer and wish they had more entertainment.
Feel like the under performed compared to the other hard rocks. Hotel is under maintenance which is great. Definitely need a big upgrade. The steak options were great, but did have lots of fat. Some dishes were extremely salty.
Kumaran (Family with young children)
stayed in November, 2025
Guest Score 10 out of 10
Exceptional
Clean and neat
Staff are so accommodating.
Entertainment was excellent.
Beach was beautiful and clean and had enough sun beds available.
All good, but if I could request one thing it would be for more vegan options.
Sara (Couple)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
The vibe here was amazing! We had the best time! The property was beautiful and fun. The food was the best I've had at an all inclusive. The staff is great, they really made us feel spoiled. We will ? be back.
I do wish this was adults only. However kids were minimal. We didn't like that kids were allowed at the swim up bar.
Ruben (Family with young children)
stayed in September, 2025
Guest Score 9 out of 10
Wonderful
Location
Seems kind of old some parts of the hotel like restaurants
Vagner (Couple)
stayed in September, 2025
Guest Score 8 out of 10
Very Good
The room is very good and the hotel has a lot of amenities to be fun.
The beach is not the best in Cancun, there is a lot of waves. Specifically on the Toro Restaurant, we had had bad experiences with the waiter.
Yosvani (Couple)
stayed in August, 2025
Guest Score 9 out of 10
Wonderful
Is a little outdated it needs some remodeling. It would also be nice if they let you reserve at the restaurants. we waited almost 2 hours to be sitted.
Anonymous (Couple)
stayed in August, 2025
Guest Score 10 out of 10
Exceptional
The Queen show
everything was fine
Jerónimo (Family with young children)
stayed in July, 2025
Guest Score 6 out of 10
Pleasant
The facilities are nice, and so is the pool area. It’s smaller compared to the one in Punta Cana. The rooms are comfortable and have good air conditioning. Friendly staff and good food.
I didn’t like that the air conditioning seemed to be just for show, both in the common areas like the lobby, the shop, etc., and in the restaurants. Cancun is extremely hot, and it feels like they’re trying to save money by limiting the air conditioning. It’s uncomfortable to have breakfast, lunch, and dinner in that kind of environment.
I also didn’t like that the different bars didn’t stock the same liquor. The whiskey I was drinking at one bar would run out, and I’d have to go to another bar to find it — and vice versa. It was inconvenient and felt disorganized.
Amanda (Couple)
stayed in July, 2025
Guest Score 10 out of 10
Exceptional
I stayed one night at Hard Rock Hotel Cancun and it was so much fun!! Our room had this amazing ocean view. The music around the hotel was nonstop and gave the whole place such a fun, energetic vibe. The staff were super nice, and there was always something going on, from cool drinks to fun by the pool. Even though it was just one night, it felt like a mini vacation packed with good vibes and pretty views. Totally recommend if you wanna have a good time and feel like a rockstar.
Honestly, I just wish I could’ve stayed longer, one night wasn’t enough. I definitely want to come back for a full weekend next time.
Luis A. (Group Traveler)
stayed in July, 2025
Guest Score 10 out of 10
Exceptional
Very nice room , the food was delicious, there were plenty activities to do and the pool had a very good view.
Nothing for me it was a 10/10
Tina (Unknown)
stayed in June, 2025
Guest Score 10 out of 10
Exceptional
I loved the nightly entertainment inside the hotel with the music. I liked that it wasn't dead and boring. Really loved how many options for food there was. Loved Hotel Employee. The steak at Toro was wonderful.
I didn't like how we got the towels for the beach. Would have been better if they were handing them out as you walked out the back door. Another hotel in Cancun did it this way and it was so much more convenient and no card to keep up with.
Leticia (Couple)
stayed in June, 2025
Guest Score 10 out of 10
Exceptional
The restaurants are amazing, the drinks are really good.
The Asian restaurant, I didn’t like its food.
Thank you for your information!
Area information
- Cancun Intl Airport - 7.55 mi
- Isla Mujeres - 10.93 mi
- Isla Mujeres National Airport - 10.93 mi
- Mayan Museum - 1.12 mi
- Cancun Underwater Museum - 8.67 mi
- AMERIMED Hospital Cancun - 5.11 mi
- Cancun Bus Station - 6.33 mi
- ADO International Bus Station - 37.79 mi
- Playa del Carmen Maritime Terminal - 37.90 mi
- Calica Cruise Terminal - 42.49 mi
- Cancun Hotel Zone - 0.40 mi
- 5th Avenue - 36.26 mi
- La Isla Shopping Mall - 1.51 mi
- Plaza las Americas Cancun Mall - 8.24 mi
- Tecnologic Stadium - 5.29 mi
- Toro Valenzuela Stadium - 7.31 mi
- Universidad Anahuac Cancun - 5.32 mi
- Kabah park - 5.80 mi
- National park El Garrafon - 8.54 mi
- Cancun Government Palace - 6.12 mi
- Moon Palace - 8.27 mi
- Church of Guadalupe - 36.01 mi
- Adventure Spa Palace - 49.32 mi
- Disabled-friendly beach - 37.83 mi
- Kantenah Bay - 55.37 mi
- Mahi Golf Course - 39.24 mi
- El Rey mayan ruins - 2.08 mi
- Plaza Las Americas - 5.24 mi
- Cancun Bullfight ring - 5.35 mi
- Plaza Nichupte - 5.35 mi
- show time - 5.37 mi
- Wet 'n Wild Cancun - 5.38 mi
- Ceviche's Fountain - 5.88 mi
- Cancun Culture Center - 5.98 mi
- La Gran Plaza Cancun - 6.40 mi
- Mercado 28 - 6.46 mi
- Gran Puerto Cancun - 6.96 mi
- Puerto Juarez - 7.17 mi
- El Meco mayan ruins - 8.68 mi
- Dolphin Discovery Isla Mujeres - 10.17 mi
- 28 de Julio Square - 37.49 mi
Airports Show all on map »
Museums
Art Galleries Show all on map »
Hospitals
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Transport
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Hard Rock Hotel Cancun - All Inclusive
Boulevard Kukulcan Km 14.5 Hotel Zone, Cancún, Quintana Roo, 77500, Mexico