Hacienda De Castilla
Calle 17 Norte, Cancún, Quintana Roo, 77500, Mexico
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1 Room With 2 Adults Change Search
Room
Room
Address
Calle 17 Norte, Cancún, Quintana Roo, 77500, Mexico
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Parking
- Pets Allowed
- Swimming Pool
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Trouser press
- Billiards
- Packed lunches
- Fax/photocopying
- On-site parking
- outdoor pool
- 24-hour security
- Concierge services
- Designated Smoking Area
- Free Wi-Fi
- Restaurant(s)
- Daily Housekeeping
- Non-Smoking Rooms Available
- Public Bath
- Board games/puzzles
- Wine/champagne
- Fruits
- Outdoor furniture
- Kids' pool
- Sun loungers or beach chairs
- Key access
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Process in place to check health of guests
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- All plates, cutlery, glasses and other tableware have been sanitized
- Access to health care professionals
- Free face masks
- Food delivery
- CCTV security in common areas
- Daily disinfection
- Luggage storage & lockers
- Non-smoking property
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Pets allowed (charges may apply)
- Airport shuttle (charges may apply)
- Indoor parking (charges may apply)
- Shuttle service (charges may apply)
Airports Show all on map »
- Isla Mujeres - 7.21 mi
- Isla Mujeres National Airport - 7.22 mi
- Cancun Intl Airport - 9.84 mi
Museums
- Cancun Underwater Museum - 6.87 mi
- Mayan Museum - 7.48 mi
Click here to leave your opinion >>
HECTOR (Couple)
stayed in November, 2025
Guest Score 9 out of 10
Wonderful
Customer Service A+
Cuality, cleannes location
Very nice stay
Pool water to cold but this was not a problem
Shower Hot water take a 10 minutes to came
Nothing alse, l love it my stay
score A
Mr.Culture (Solo Traveler)
stayed in June, 2025
Guest Score 7 out of 10
Good
the room was very clean and big with
A/C , well equipped , Swimming pool
under the shower I had to wait few minutes to get warm water, the breakfast had not such quality, the location was not good and very scary at night.
Anthony (Family with young children)
stayed in April, 2025
Guest Score 7 out of 10
Good
Anthony (Family with young children)
stayed in March, 2025
Guest Score 5 out of 10
Fair
Jerry (Solo Traveler)
stayed in March, 2025
Guest Score 10 out of 10
Exceptional
Lucie (Group Traveler)
stayed in February, 2025
Guest Score 8 out of 10
Very Good
Jerry (Solo Traveler)
stayed in February, 2025
Guest Score 10 out of 10
Exceptional
Fir the price of the room it was much more than my expectations. Clean, quite, great staff. I even extended my stay for three more nights. I'll be leaving cancun for three days but will be rebooking this place to finish my vacation.the
When I first got to my room I closed the curtains and they fell down. Maintenance fixed it right away. Later on I turn on the ac no working. So I got moved to another room. It was all good then.
Deigh (Family with young children)
stayed in February, 2025
Guest Score 8 out of 10
Very Good
Clean and Convenient
Paying additional tax on arrival. This was not transparent and refusing to hand over the keys to our bedroom unless the tax was paid in cash. Offered to pay via card as we had no cash dollars on arrival. Reception refused but later accepted card. This is the same for Deigh booking on the 10th February as well. Please be more transparent next time. Paid 315,000 Pesos per room.
Deigh (Family with young children)
stayed in February, 2025
Guest Score 8 out of 10
Very Good
Very clean and convenient to the move around.
Would like kettle for tea and coffee included.
Rich (Solo Traveler)
stayed in August, 2024
Guest Score 8 out of 10
Very Good
Wendy V. (Family with young children)
stayed in May, 2024
Guest Score 1 out of 10
Very Poor
Nothing
They don’t clean the beds or even whole bedrooms, even bathrooms! First one of the drainages (the shower one) was not absorbing the water! They changed us of bedroom but the another one was full of mosquitoes and dirty they don’t do the sheets! The location is very bad, far from the center where there are stores and everything and it is even dangerous, I was with my mom and we were scared of even think about going out. Also have like a mafia with the taxis of the city, they ask for unfair amounts of money for rides and if you ask for your own taxi service they stalk you and any person that goes for you to give you a ride! I asked for my own ride and they attacked the driver! I needed to stay in there because I paid first and I couldn’t cancel but it was the worst experience I have had in a hotel. Unfortunately I just took a picture of the problem in the shower but I hope other people can show more
Jaye (Family with young children)
stayed in March, 2024
Guest Score 10 out of 10
Exceptional
Brand new in buildings and landscaping, Atenea is an absolute GEM on Holbox. It is quiet, safe, across the street from the beach, gorgeous buildings with all the amenities and owners 100% committed to ensuring the comfort of your stay.
Nothing at all not to like about this property.
Faggiola (Couple)
stayed in February, 2024
Guest Score 8 out of 10
Very Good
After a long flight we slept very well at the hotel.
The bar and restaurant staff were lovely and made a great first impression of Mexico. Food was good too!
Nothing
Lourdes (Couple)
stayed in January, 2024
Guest Score 9 out of 10
Wonderful
Good price
Room it is ok
Shower it was not hot water
Nagarajan (Family with young children)
stayed in January, 2024
Guest Score 4 out of 10
Disappointing
Place is near to main road , easily reachable.
Facility are not good. Beds are not comfortable. Wi-fi connection is too bad. Not even watched single YouTube video.
Wilma (Family with young children)
stayed in October, 2023
Guest Score 6 out of 10
Pleasant
Very hot in rooms don't get room 211 it's literally smells like feet and the bed was not comfortable
Very hot in the room don't get room211 it is literally smells like feet and the bed was not comfortable at all rate it a 2/6
Araceli (Family with young children)
stayed in July, 2023
Guest Score 8 out of 10
Very Good
The rooms are a decent size and has everything you may need. I enjoyed the aspect of having a restaurant on site and not having to go outside. The restaurant food had a lot of options and loved the arrachera dish. Breakfast is a lot of food options and staff is so friendly.
When you first arrive you are not sure where the door is, it makes it look uninviting, and the neighborhood makes you feel unsafe. One staff member was not helpful and other days other staff where helpful and friendly. When asking for an extra towel, I received an old towel that was worn down.
MOLINA P. (Family with young children)
stayed in June, 2023
Guest Score 10 out of 10
Exceptional
Rooms
Location
Rachel (Couple)
stayed in June, 2023
Guest Score 7 out of 10
Good
Kevin (Family with young children)
stayed in April, 2023
Guest Score 5 out of 10
Fair
forgot some stuff in the room and couldn’t find it the after we came back to look for it.
Thank you for your information!
Area information
- Isla Mujeres - 7.21 mi
- Isla Mujeres National Airport - 7.22 mi
- Cancun Intl Airport - 9.84 mi
- Cancun Bus Station - 0.75 mi
- ADO International Bus Station - 41.45 mi
- Playa del Carmen Maritime Terminal - 41.57 mi
- Calica Cruise Terminal - 45.96 mi
- AMERIMED Hospital Cancun - 2.05 mi
- Cancun Underwater Museum - 6.87 mi
- Mayan Museum - 7.48 mi
- Cancun Government Palace - 0.90 mi
- Moon Palace - 12.98 mi
- Church of Guadalupe - 39.66 mi
- Adventure Spa Palace - 52.49 mi
- Toro Valenzuela Stadium - 1.03 mi
- Tecnologic Stadium - 2.66 mi
- Plaza las Americas Cancun Mall - 1.87 mi
- La Isla Shopping Mall - 5.83 mi
- Kabah park - 2.33 mi
- National park El Garrafon - 6.83 mi
- Cancun Hotel Zone - 7.18 mi
- 5th Avenue - 39.95 mi
- Universidad Anahuac Cancun - 8.18 mi
- Disabled-friendly beach - 41.50 mi
- Kantenah Bay - 58.40 mi
- Mahi Golf Course - 42.79 mi
- Puerto Juarez - 0.73 mi
- Gran Puerto Cancun - 1.16 mi
- Mercado 28 - 1.17 mi
- Ceviche's Fountain - 1.22 mi
- Cancun Culture Center - 1.68 mi
- Cancun Bullfight ring - 1.68 mi
- Plaza Las Americas - 1.93 mi
- Plaza Nichupte - 2.34 mi
- show time - 2.48 mi
- El Meco mayan ruins - 2.79 mi
- La Gran Plaza Cancun - 3.07 mi
- Dolphin Discovery Isla Mujeres - 6.65 mi
- El Rey mayan ruins - 8.26 mi
- Wet 'n Wild Cancun - 10.42 mi
- 28 de Julio Square - 41.14 mi
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Hacienda De Castilla
Calle 17 Norte, Cancún, Quintana Roo, 77500, Mexico