Grand Oasis Palm All-inclusive
Boulevard Kukulcan Km 4.5 Zona Hotelera, Cancún, Quintana Roo, 77500, Mexico
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1 Room With 2 Adults Change Search
Room
Room
Address
Boulevard Kukulcan Km 4.5 Zona Hotelera, Cancún, Quintana Roo, 77500, Mexico
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Breakfast
- Free Parking
- Swimming Pool
- Garden
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Hair dryer
- Shower
- Coffee/tea maker
- Water sports
- Children's playground
- On-site parking
- mini bar
- kids club
- outdoor pool
- Poolside bar
- telephone
- alarm clock
- kitchenware
- 24-hour security
- Concierge services
- Designated Smoking Area
- Doorman
- Family Rooms
- Free Wi-Fi
- Game Room
- Hair/Beauty Salon
- Massage services
- Private Beach
- Radio
- Restaurant(s)
- All Inclusive
- Daily Housekeeping
- English
- Spanish
- Convenience Store
- Non-Smoking Rooms Available
- gift/souvenir shop
- taxi service
- Shops on site
- Kids' pool
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- First aid kit available
- Cashless payment available
- Mobile app for room service
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- Access to health care professionals
- Hygiene certification
- Staff trained in safety protocol
- Temperature check for guests and staff
- Ticket services
- Contactless check-in/out
- Audible alarm
- balcony/terrace
- ATM or cash withdraw on site
- Car rental available
- CCTV security in common areas
- Currency exchange service
- Daily disinfection
- Entertainment services
- Fitness center
- Hot spring
- Hot tub/Whirlpool
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Room towels provided
- Safety chain and/or latch on doors available
- Soundproof rooms available
- Spa services
- Spa/sauna
- Toiletries provided
- Tour services
- TV & Movies/Shows
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Individually-wrapped food options
- Air conditioning in public area
- Window
- Kids facilities
- Cleaning products available
- Xerox/fax in business center
- Kid-friendly dining
Airports Show all on map »
- Isla Mujeres - 7.76 mi
- Isla Mujeres National Airport - 7.76 mi
- Cancun Intl Airport - 8.92 mi
Museums
- Mayan Museum - 6.20 mi
- Cancun Underwater Museum - 6.92 mi
Click here to leave your opinion >>
Naomi (Group Traveler)
stayed in May, 2026
Guest Score 3 out of 10
Poor
We were put in a different hotel not the one I booked
Brian (Solo Traveler)
stayed in May, 2026
Guest Score 8 out of 10
Very Good
Very clean and good location.
Wish there was a few more choices for food.
Wolfgang (Solo Traveler)
stayed in May, 2026
Guest Score 5 out of 10
Fair
I was charged $64 dollars for 2 Saporo beer. I asked for local beer wich is included in my package and waitress brought me 2 Saporo bill $64 dollars.
Sonia (Group Traveler)
stayed in May, 2026
Guest Score 6 out of 10
Pleasant
The staffing , the beach, room clean and the room view
The check in they not let you in after 3:30 pm and I don’t know why you asking at what time you get there, you make reservations for the restaurant and the not giving to you, and you can see no body at the restaurant. The food at the buffet was terrible
Monica (Couple)
stayed in May, 2026
Guest Score 3 out of 10
Poor
Nothing
Caroline (Family with young children)
stayed in April, 2026
Guest Score 7 out of 10
Good
Location, entertainment
Food
Vargas (Family with young children)
stayed in April, 2026
Guest Score 3 out of 10
Poor
Nothing
Very poor place
Jose (Family with young children)
stayed in April, 2026
Guest Score 1 out of 10
Very Poor
Nothing.
The front desk guy name: Angel Morales he is trash not good as person I recommend not to deal with him or any supervisor to be honest. They just try to get more money in any way, they don’t let you eat at the “best” restaurants if you don’t pay the upgrade black wristband they food is the same every single day believe me, I paid a lot money for 2 rooms and they didn’t let me get the communicating room for me and my daughters. I DO NOT RECOMMEND TO STAY HERE.
Tranberg (Solo Traveler)
stayed in April, 2026
Guest Score 4 out of 10
Disappointing
The beach and views
The bathrooms, the food options and the restrictions on what restaurants you can cannot est at
Samatar (Solo Traveler)
stayed in April, 2026
Guest Score 8 out of 10
Very Good
Ocean view, beach, and pool. Most of the staff were helpful and welcoming. The coffee shops were nice and had ice cream for kids.
The food was decent. The options were many, but the food quality lacked flavor. At one station, the guy making tacos set the pork and chicken in the same big bowl. Mixing meat is wrong. Also, some of the staff, when you ask them to help you find a place, give you confusing directions instead of walking you there. After multiple phone calls to the desk, I had to go down to ask for towels.
Bruna (Group Traveler)
stayed in April, 2026
Guest Score 6 out of 10
Pleasant
It’s close to everything, the room space and view was nice. Very clean.
The restaurants should be scheduled on the app I was there for 2 nights and not able to schedule the restaurants, everything was full. The other restaurants that don’t need to schedule had long lines for dinner, we wait around 40 min to get sit. Some staff doesn’t really want to help (only 2 employees wasn’t nice). I few the hotel has low staff working for the season, everything has long lines, to get drink, to have dinner, to check in and check out.
Shikha (Family with young children)
stayed in April, 2026
Guest Score 7 out of 10
Good
multiple bars, our room was in The sens, so room was quite spacious. The interior at the entrance lobby was great, courteous front desk and room service staff.
I would not recommend booking excursions through hotel, prices are high and they dont tell you about all the extra charges you have to pay at excursion. i bought an excursion for 350usd and then i had to pay 200 usd which i wasnt aware of. That was quite disappointing.
Keli (Couple)
stayed in April, 2026
Guest Score 8 out of 10
Very Good
Very good value, buffet was typical of an all inclusive resort. We only tried one restaurant in the evening aside from the buffet but it was great. The beach was lovely. The location was good. The beds were comfortable and the room was very clean.
The only downsides were the lack of beach chairs, the mad rush by other guests to claim the few beach chairs, and the lack of an adult only area. Kids would be playing catch, splashing, etc right beside the swim up bars. This could be rectified by having an adult only area.
Jose (Family with young children)
stayed in March, 2026
Guest Score 7 out of 10
Good
I like the cleanliness of the property , the property lay out
I dont like that guest are allowed to come lay towels on chairs they dont plan on using . Or even leave and expect to keep their places hours later. There's no one to monitor guest who leave the area .
I also dont like for all inclusive to be limited to a hand full of place to dine . I was hoping to see events or shows like the website promised. I dont like that the Kids area is more abandoned and the swings and pool area aren't kept up well .
Anthony (Couple)
stayed in March, 2026
Guest Score 7 out of 10
Good
I really like the stay, I was moved to the SEN, the rooms with the balcony is nice. without a balcony not sure if I would like it as much.
I didn't like that all of the restaurants on the resorts were booked up by time I check in, not allowing me and my wife an opportunity to experience them and only being able to eat at the buffet style two option left to choose from.
Elizabeth (Family with young children)
stayed in March, 2026
Guest Score 6 out of 10
Pleasant
When I booked, booking.com didn’t tell me they consider children who are 15 adults so I had to pay extra $380USD for my daughter on top of what I already paid at booking. They also charge you $50usd to clean the beach.
Bathroom wasn’t clean the shower head smelled and the shower hose also had mildew residue and it also smelled. They don’t tell you that you have to download the app and make reservations for the sushi restaurant the Italian restaurant and the seafood restaurant so I couldn’t eat at any of the 3 places at all although the buffet food was ok it would have been nice if you can just walk in to the other restaurants as well and get your moneys worth. Over all it’s pricy and not really worth it. Won’t stay there again.
Veronica (Family with young children)
stayed in March, 2026
Guest Score 5 out of 10
Fair
Overall the experience was not bad. We enjoyed the coffee bar, and a few restaurants that we were able to get in without reservations. We ended up doing the upgrade from blue to black bracelet to inclue 3 more of the restaurants.
Even with the upgrade to the black bracelet, we were not able to reserve at a few restaurants, even with days in advance. We were charged the docking fee for the pirate show and we never left the port. I felt there were not enough activities to do around the hotel for the rough weather that came. The full size beds were comfy, but queens would of been much better for our comfort.
Norma (Family with young children)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Very clean! Excellent pool, good food options and excellent staff !
Long lines for the restaurants, no tanning beds around pool, beaches were not as clean as I expected but this could be due to the season . Wifi didn’t work well, very slow
Brian (Couple)
stayed in March, 2026
Guest Score 1 out of 10
Very Poor
The lobby and beach were gorgeous
The property was not clean, my room was not clean, my TV did not work, the rooms were extremely out dated. There was mold in the bathroom, the bathroom smelled horrible, the glass in the bathroom was not clean, some of the staff was rude. The hotel is not air conditioned.
Edson (Family with young children)
stayed in March, 2026
Guest Score 1 out of 10
Very Poor
Location.
1- lies on the advertised "all inclusive "
2- Lack of reservations availability. Tried to reserve 3 restaurants and reservations where not accept.
3- you advertised as Grand oasis Palm , but I this was in "the Sens hotel."
4- inconsistent advertised pictures. There was no tube water slide for kids.
5- the people with zero respect while you're checking in where, interrupting my checkin, time share sales tries to lies offering free stuff but at the same time asking for 2 credit card for a deposit of $20. Yeah ok. You failed to scam me on that one.
6- so pretty much when I went to complain where's the all inclusive, the manager lied and said some restaurants are not owned by the property.
7- Pic shown here is from grand oasis piramid. The actual booking was on "The Sins hotel"
Thank you for your information!
Area information
- Isla Mujeres - 7.76 mi
- Isla Mujeres National Airport - 7.76 mi
- Cancun Intl Airport - 8.92 mi
- Cancun Bus Station - 0.88 mi
- ADO International Bus Station - 40.55 mi
- Playa del Carmen Maritime Terminal - 40.68 mi
- Calica Cruise Terminal - 45.11 mi
- AMERIMED Hospital Cancun - 0.98 mi
- Mayan Museum - 6.20 mi
- Cancun Underwater Museum - 6.92 mi
- Cancun Government Palace - 0.70 mi
- Moon Palace - 11.84 mi
- Church of Guadalupe - 38.77 mi
- Adventure Spa Palace - 51.69 mi
- Kabah park - 1.74 mi
- National park El Garrafon - 6.86 mi
- Tecnologic Stadium - 1.82 mi
- Toro Valenzuela Stadium - 1.89 mi
- Plaza las Americas Cancun Mall - 2.85 mi
- La Isla Shopping Mall - 4.64 mi
- Cancun Hotel Zone - 5.92 mi
- 5th Avenue - 39.05 mi
- Universidad Anahuac Cancun - 7.13 mi
- Disabled-friendly beach - 40.61 mi
- Kantenah Bay - 57.63 mi
- Mahi Golf Course - 41.91 mi
- Cancun Bullfight ring - 0.63 mi
- Ceviche's Fountain - 0.66 mi
- Plaza Las Americas - 0.92 mi
- Cancun Culture Center - 1.23 mi
- Mercado 28 - 1.25 mi
- Plaza Nichupte - 1.50 mi
- show time - 1.67 mi
- Puerto Juarez - 1.81 mi
- Gran Puerto Cancun - 1.89 mi
- La Gran Plaza Cancun - 2.71 mi
- El Meco mayan ruins - 3.78 mi
- El Rey mayan ruins - 6.98 mi
- Dolphin Discovery Isla Mujeres - 7.12 mi
- Wet 'n Wild Cancun - 9.22 mi
- 28 de Julio Square - 40.25 mi
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Grand Oasis Palm All-inclusive
Boulevard Kukulcan Km 4.5 Zona Hotelera, Cancún, Quintana Roo, 77500, Mexico