Gr Solaris Cancun - All Inclusive
Blvd. Kukulcan Km. 19.5 Lote. 59-2. 2a Etapa. Sección A.zona Hotelera, Cancún, Quintana Roo, 77500, Mexico
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Room
Address
Blvd. Kukulcan Km. 19.5 Lote. 59-2. 2a Etapa. Sección A.zona Hotelera, Cancún, Quintana Roo, 77500, Mexico
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Breakfast
- Free Parking
- Swimming Pool
- Garden
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Hair dryer
- Shower
- Children's playground
- Table tennis
- On-site parking
- mini bar
- kids club
- outdoor pool
- Poolside bar
- shuttle service
- telephone
- kitchenware
- 24-hour security
- Concierge services
- Designated Smoking Area
- Doorman
- Free Wi-Fi
- Hair/Beauty Salon
- Massage services
- Restaurant(s)
- All Inclusive
- Daily Housekeeping
- English
- Spanish
- Non-Smoking Rooms Available
- gift/souvenir shop
- taxi service
- yoga room
- Kids' pool
- Smoke alarms
- First aid kit available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Invoices
- Hygiene certification
- Staff trained in safety protocol
- Food delivery
- balcony/terrace
- ATM or cash withdraw on site
- CCTV security in common areas
- Daily disinfection
- Entertainment services
- Fitness center
- Hot tub/Whirlpool
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Safety chain and/or latch on doors available
- Spa services
- Tennis court & equipment
- Toiletries provided
- Tour services
- TV & Movies/Shows
- Protective screen or physical barriers in appropriate areas
- Air conditioning in public area
- Alternative meal arrangement
- Kids facilities
- Desk/workspace available
- Cleaning products available
- Room service available
- Airport shuttle (charges may apply)
- Valet parking (charges may apply)
- Kid-friendly dining
Airports Show all on map »
- Cancun Intl Airport - 6.08 mi
- Isla Mujeres - 13.40 mi
- Isla Mujeres National Airport - 13.41 mi
Museums
- Mayan Museum - 1.39 mi
- Cancun Underwater Museum - 11.16 mi
Click here to leave your opinion >>
Adriel (Family with young children)
stayed in May, 2026
Guest Score 3 out of 10
Poor
Our stay was a complete disaster. The hotel is currently undergoing major renovations (painting everywhere). While I read reviews praising the food, I found it terrible, everything from the meats to the desserts completely lacked flavor.
To make matters worse, our room key card failed for three days straight, and we were left without running water for an entire day due to "maintenance." Finally, I reserved an airport taxi through the hotel agency for a 4:00 AM pickup, and it never showed up. When we tried calling them, no one answered. It was absolute chaos. Next time, I will definitely choose another hotel, and likely another country.
Roberto (Couple)
stayed in May, 2026
Guest Score 7 out of 10
Good
The only news in English was Fox News, which given that network’s active support for Trump especially during the time of ICE was in fact an insult to every Mexican.
Natalie (Couple)
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
The friendly and very helpful bellhop, Benamar, made a huge positive impact on our experience and overall trip with recommendations. The meal options (dinner selection was excellent!), spa (the massages were worth every penny!) and pools. Free parking
Emilio (Family with young children)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Very great family oriented,
Was perfect
Colunga (Couple)
stayed in March, 2026
Guest Score 6 out of 10
Pleasant
I liked the close access to the beach as well as having many pools to choose from.
The food quality was very poor. Ubers being too expensive to go out to eat so instead rented a car to be able to go eat. Hotel food was not enjoyable at all.
Katherin (Family with young children)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Everything! Ill come back soon.
Lisa (Family with young children)
stayed in March, 2026
Guest Score 1 out of 10
Very Poor
The room was clean and I had a nice view from my room.
The water in our room was cold the first 2 days and it was cool outside as well. I couldn't get warmed up. Took several hours to have a blanket brought up. Hot tub was cold so we couldn't even warm up that way. Our whole party is gluten free and hotel was notified of this. It was difficult to get food that was GF for our health, Gluten free desserts were impossible to have. I was glutened while I was there. Much of the food was tasteless except for the one night at the Mexican place. It was closed the next night and then we left the following day. Most of the food that we could eat was overcooked vegetables. Some of the same fruit and cheese was on the buffet for several days in a row getting dried out. Ugh! The staff had not idea apparently how to offer gluten free food. The language barrier may have made that more difficult. However, we had previously stayed at the Royal Solaris for an excellent stay and meals. The GR Solaris stay was extremely disappointing! I paid extra for my stay at an all inclusive resort and was extremely disappointed! Not a good value at all!
YANETH (Family with young children)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
The pool with heater i love it because it i went in January and the weather was cold and I stayed in the next door hotel which is famous and they did not have heater on the water was super cold wo when we move we enjoy the pool and everything was cleaner
Gloria (Solo Traveler)
stayed in February, 2026
Guest Score 2 out of 10
Poor
Not enough people in the reception area
Concierge girls with very bad attitude
Not bar/restaurant service at the beach
Customer service definitely.
Sandra (Couple)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
I liked everything the food, the venue, the entertainment.
N/A
Helen (Family with young children)
stayed in January, 2026
Guest Score 5 out of 10
Fair
I experienced the best buffet food and shows at the GR property. I felt the best pool and Jacuzzi experience was at Caribe. Royal Solaris placed third in my list when it came to food and pools. I had a frustrating experience with Jacuzzi since they abruptly closed it for "improvements" without a timeline. Our reservation also requested our two rooms on same floor but they failed to respect that upon our arrival. The front desk customer service provided by Samuel and Nina was terribly disappointing. Ocean front chairs and umbrellas are available but the properties don't clean the seaweed or offer any food/drink service, thus that area feels neglected. Due to the lack of receptive customer service, ocean side service, and transparent availability of amenities, we can't recommend these resorts and don't plan on returning in the future.
I had a few frustrating experiences. Construction directly across the pool on the other property was unappealing and loud. Jacuzzi was abruptly closed for "improvements" without a timeline. Our reservation also requested our two rooms on same floor but they failed to respect that upon our arrival. The front desk customer service provided by Samuel and Nina was terribly disappointing. Ocean front chairs and umbrellas are available but the properties don't clean the seaweed or offer any food/drink service, thus that area feels neglected. Due to the lack of receptive customer service, ocean side service, and transparent availability of amenities, we can't recommend these resorts and don't plan on returning in the future.
Lisa (Group Traveler)
stayed in January, 2026
Guest Score 7 out of 10
Good
I liked staying at a smaller size resort and the beach was beautiful. The staff was excellent, especially the woman who sat the buffet tables and all the waiters.
Making dinner reservations was a headache. We only had 3 per week, which if I had known ahead of time, I would not have booked this resort. 1 of 3 restaurants were closed multiple nights during our stay so our reservation was then changed last minute. The pool deck was very slippery and we were traveling with older people who slipped & ended up getting hurt.
Mark (Family with young children)
stayed in January, 2026
Guest Score 5 out of 10
Fair
Cleanliness, food, pools, and jessica the manager who listened to our grievance. One other staff (wears glasses) who eventually corrected the room selections for family was very nice… (Adrian maybe?)
Check in experience in particular one individual who treated us very badly and hostile, charged us extra for one of 2 children who was mistakenly listed as infant by booking.com, he/she (not sure which it was) kept the whole family waiting until we paid the extras…to get the wristbands to be able to go and eat… while we were tired and hungry from travel.
Gabriele (Couple)
stayed in December, 2025
Guest Score 8 out of 10
Very Good
Beds were very comfortable. Several restaurants with excellent food.
Lighting in the bathroom. Outside smoking was confined to a tiny area.
Jesse (Solo Traveler)
stayed in November, 2025
Guest Score 6 out of 10
Pleasant
Some of the staff truely are exceptional, especially those at the pool bar. The restaurants were pretty good besides the buffet one
Having a "Smart TV" in the bedroom despite there being nothing smart about it, no streaming services installed or able to be installed either.
The buffet was pretty sub par for food options compared to most buffets I've been to.
The water pressure in the shower may as well not even exist.
Air conditioning was also inconsistently working, which wasn't ideal either.
Susanna (Family with young children)
stayed in October, 2025
Guest Score 9 out of 10
Wonderful
We liked the great customer from the whole staff. We also liked that they made accommodations for our big group at the buffets. The shows and singers/dj were entertaining.
It was hard to get a reservation for the restaurants. We used the apps like we were instructed but every day we tried they were unavailable so we didn’t get to try them. Also, the elevators would close too quickly. We were traveling with our elderly parents and it was a challenge for them to catch the doors. I would also suggest having a service to give guests a ride up the ramp in the front of the hotel. When we would return from being out, that was also a challenge to climb up.
Elizabeth (Family with young children)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
Yes other than that construction noises I would so go back
Mexican restaurant
Kelly (Couple)
stayed in October, 2025
Guest Score 4 out of 10
Disappointing
Staff is amazing
The food was considerably worse than the last time we were here, as well as restaurants and pool area were under construction and closed while we were there without notification
Victor (Family with young children)
stayed in October, 2025
Guest Score 4 out of 10
Disappointing
Some staff was very friendly and the facilities were clean.
My stated preference during booking was not fulfilled, and they did not want to accommodate. Some restaurant staff did not provide quality customer service. The resort did not provide ocean side service and neglected clean-up. A lot of construction noise with eye sores.
varonil (Family with young children)
stayed in August, 2025
Guest Score 9 out of 10
Wonderful
I really liked the accommodation, the hotel staff was very attentive, polite, and the service was spectacular. The poolside service exceeded my expectations and the price was super affordable. I will definitely be back.
just a small detail the air conditioning turns on automatically with a loud noise.
Thank you for your information!
Area information
- Cancun Intl Airport - 6.08 mi
- Isla Mujeres - 13.40 mi
- Isla Mujeres National Airport - 13.41 mi
- Mayan Museum - 1.39 mi
- Cancun Underwater Museum - 11.16 mi
- AMERIMED Hospital Cancun - 6.73 mi
- Cancun Bus Station - 8.09 mi
- ADO International Bus Station - 35.37 mi
- Playa del Carmen Maritime Terminal - 35.48 mi
- Calica Cruise Terminal - 40.09 mi
- Cancun Hotel Zone - 2.23 mi
- 5th Avenue - 33.84 mi
- La Isla Shopping Mall - 4.00 mi
- Plaza las Americas Cancun Mall - 9.83 mi
- Universidad Anahuac Cancun - 4.10 mi
- Moon Palace - 5.87 mi
- Cancun Government Palace - 7.87 mi
- Church of Guadalupe - 33.60 mi
- Adventure Spa Palace - 46.95 mi
- Tecnologic Stadium - 6.61 mi
- Toro Valenzuela Stadium - 8.98 mi
- Kabah park - 7.15 mi
- National park El Garrafon - 11.03 mi
- Disabled-friendly beach - 35.41 mi
- Kantenah Bay - 53.02 mi
- Mahi Golf Course - 36.83 mi
- El Rey mayan ruins - 0.43 mi
- Wet 'n Wild Cancun - 3.03 mi
- show time - 6.74 mi
- Plaza Nichupte - 6.78 mi
- Plaza Las Americas - 6.87 mi
- Cancun Bullfight ring - 7.05 mi
- La Gran Plaza Cancun - 7.46 mi
- Cancun Culture Center - 7.51 mi
- Ceviche's Fountain - 7.59 mi
- Mercado 28 - 8.08 mi
- Gran Puerto Cancun - 9.05 mi
- Puerto Juarez - 9.16 mi
- El Meco mayan ruins - 10.87 mi
- Dolphin Discovery Isla Mujeres - 12.65 mi
- 28 de Julio Square - 35.08 mi
- Xcacel-Xcacelito - 61.91 mi
Airports Show all on map »
Museums
Art Galleries Show all on map »
Hospitals
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Transport
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Gr Solaris Cancun - All Inclusive
Blvd. Kukulcan Km. 19.5 Lote. 59-2. 2a Etapa. Sección A.zona Hotelera, Cancún, Quintana Roo, 77500, Mexico