The property looked clean overall, but the rooms definitely need a deeper cleaning and better maintenance. The staff was polite, however communication was difficult at times because many employees did not speak much English, making it hard to understand each other.

Everything.

Nothing.

a beach bar or beach service would be nice but not necessary.

they should consider some Indian food also In there alacart menu there's is hardly anything you can like So inspite of all inclusive you remain hungry

Food was pretty hit or miss. You should assume that they will cheap out and try spend like 50% of what's needed for a given dish. However, some dishes can still be good even if it's cheap, and in those cases it was pretty good.

The food was really a significant downside of the experience. The majority of options were simply not tasty and low quality. Even in their designated separate restaurants you get quite disappointing meals.

none

the food

N/a

Ala carte food was excellent. Buffet food was pretty much the same every day and could have been better. Only one type of beer and cheap liquor selection.

This hotel’s biggest problem is simple: it sells itself as a 5-star luxury, tranquil, adults-only resort, and that is not what it delivers. I booked this property expecting a peaceful, premium adults-only stay. What I got instead was a hotel where guests openly ignored pool rules, reserved sunbeds from 6am, played their own music despite clear signage prohibiting personal speakers, and where the hotel itself added to the noise with loud bingo and DJs by the pool. There is nothing tranquil, luxurious, or especially adults-only in feel about that environment. The marketing is deeply misleading. I paid over £2,000 for what was presented as a calm, upscale experience, and in reality it felt much closer to a standard mid-range all-inclusive with better branding. The speaker issue was particularly telling. The rules clearly prohibit personal speakers, yet guests continued using them anyway. I raised a formal complaint during my stay because the hotel was not enforcing its own standards. Luany did what she could, but the wider problem remained obvious: this is a hotel that advertises one atmosphere and permits another. Sunbed reserving was absurd. At a supposedly 5-star property, guests were claiming beds from around 6am and this was not properly controlled. If you did not participate in the same selfish routine, you were often left without a decent place to sit or stuck in the shade. That is not acceptable at this price level. The food was frankly appalling for a hotel claiming this standard. In reality, it was closer to a 2- or 3-star all-inclusive buffet experience. Much of it was basic, lukewarm, and felt as though very little care had gone into quality. The desserts often looked good but tasted stale, with textures suggesting they had been sitting out far too long. Service in the buffet areas was also poor. Breakfast staff were pleasant enough, but inefficient, and we repeatedly had to chase people just to get a hot drink.

Can’t think of anything

Room service below average.. order incomplete.. bland foid

The food is terrible not up to standards, everything other than breakfast was poor quality I paid around 400 a day for two adults… I was not able to get reservations for the restaurant that we wanted to eat they full since days before our arrival… we were able to make one reservation in an Italian restaurant food was not good at all we were not able to eat it ravioli terrible even desert was terrible… buffet was just a bad below average poor food… is a shame because the place is clean… the food does not has to be high end it just has eatable… you are selling a 3 night vacation to a place that supposedly has several restaurants and you are unable to get reservations the staff says they don’t understand why they don’t tell people that are staying a few nights that they won’t be able to get reservations to the better restaurants… what a woke because if the food is the same at Those places then is not worth the money

Shower never gets hot, room temperature or slighter warmer water at best. Room heat was either not on or didn't work. If you turn the heat on to 25 degrees, 5 mins later our room was 1 degree colder, down from 21 to 20 degrees, so we left the window open to warm up the room. The lobby was really cold, the AC was blowing very strongly. Most to the guests who were in the lobby to enjoy the lobby bar were wearing jackets/coats. The AC was blasting for breakfast as well. After your first morning, you will go to breakfast wearing your coat and notice others doing the same. Eating was tricky because after 6pm there are only three options that don't require reservations: the buffet at the Cancun, the deli at the Solaris, or room service (for a fee). We didn't like the buffet. The food wasn't great, except for the deserts. There are 2 grill stations and a pizza station...all of them are pretty slow. If you don't mind standing there for 5 mins, you can get food from those stations but the pizza cutter was dull, so any pizza put out, you just had to take the whole thing (they are a little larger than personal pizza sized) because you're going to have to rip it apart with both hands.

A lot of the facilities doesn’t work