Dreams Sands Cancun Resort & Spa- All Inclusive
Km 8.5 Kukulcan Blvd Hotel Zone, Cancún, Quintana Roo, 77500, Mexico
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1 Room With 2 Adults Change Search
Room
Room
Address
Km 8.5 Kukulcan Blvd Hotel Zone, Cancún, Quintana Roo, 77500, Mexico
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Breakfast
- Free Parking
- Garden
- Golf Course
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Elevator
- Coffee shop
- Water sports
- Children's playground
- Nightclub/DJ
- Table tennis
- Darts
- Library
- Canoeing
- Diving
- Private check-in/check-out
- Wheelchair accessible
- On-site parking
- indoor pool
- kids club
- outdoor pool
- Poolside bar
- shuttle service
- kitchenware
- 24-hour security
- Boating
- Concierge services
- Designated Smoking Area
- Doorman
- Family Rooms
- Free Wi-Fi
- Game Room
- Hair/Beauty Salon
- Massage services
- Private Beach
- Restaurant(s)
- Snorkeling
- All Inclusive
- Daily Housekeeping
- English
- Spanish
- Convenience Store
- Non-Smoking Rooms Available
- gift/souvenir shop
- Shops on site
- Kids' pool
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- First aid kit available
- Cashless payment available
- Mobile app for room service
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Access to health care professionals
- Hygiene certification
- Staff trained in safety protocol
- Temperature check for guests and staff
- Free face masks
- Ticket services
- balcony/terrace
- ATM or cash withdraw on site
- Currency exchange service
- Daily disinfection
- Entertainment services
- Facilities for disabled guests available
- Fitness center
- Hot tub/Whirlpool
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Safety chain and/or latch on doors available
- Spa services
- Spa/sauna
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Individually-wrapped food options
- Air conditioning in public area
- Cleaning products available
- Room service available
- Pets allowed (charges may apply)
- Valet parking (charges may apply)
- Kid-friendly dining
Airports Show all on map »
- Isla Mujeres - 7.46 mi
- Isla Mujeres National Airport - 7.47 mi
- Cancun Intl Airport - 10.35 mi
Museums
- Mayan Museum - 4.64 mi
- Cancun Underwater Museum - 5.15 mi
Click here to leave your opinion >>
Monica (review category business travellers)
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
Pedro (young couple)
stayed in May, 2026
Guest Score 8 out of 10
Very Good
Arnaud (solo traveller)
stayed in May, 2026
Guest Score 8 out of 10
Very Good
Angela (Couple)
stayed in May, 2026
Guest Score 1 out of 10
Very Poor
Nothing -just the location
We booked this hotel for our stay at 4 am ( last minute ). We got there in the morning and to be honest I couldn’t even believe that this is one of the Hyatt hotels . Room was smelling so bad like a mold , the entire hotel is dirty starting from the windows , elevators , floors . Manager who was assisting us was extremely rude to us , careless and arrogant ( I managed high end places ur leader should never be like this guy ). We decided to move Hyatt Vivid instead , we simply couldn’t stay a one minute after seeing the dirt and smell in the room . They charged us almost 500 dollars even we booked it a few hours earlier and didn’t even use it . Terrible experience, terrible management I will write to their corporate . I never felt disrespected like I did at this place . I stay often at Hyatt this is embarrassing
Angela (young couple)
stayed in May, 2026
Guest Score 1 out of 10
Very Poor
Nothing -just the location
We booked this hotel for our stay at 4 am ( last minute ). We got there in the morning and to be honest I couldn’t even believe that this is one of the Hyatt hotels . Room was smelling so bad like a mold , the entire hotel is dirty starting from the windows , elevators , floors . Manager who was assisting us was extremely rude to us , careless and arrogant ( I managed high end places ur leader should never be like this guy ). We decided to move Hyatt Vivid instead , we simply couldn’t stay a one minute after seeing the dirt and smell in the room . They charged us almost 500 dollars even we booked it a few hours earlier and didn’t even use it . Terrible experience, terrible management I will write to their corporate . I never felt disrespected like I did at this place . I stay often at Hyatt this is embarrassing
Justin (solo traveller)
stayed in May, 2026
Guest Score 6 out of 10
Pleasant
Dale (solo traveller)
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
Jasmine (Family with young children)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
The close beach and ocean was beautiful. The resort is small and I didn't have to do a lot of walking to get around. The resort was beautiful and the food was very good.
Trying to reserve the hibachi restaurant was tough due to them having limited space.
Jasmine (family with young children)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
The close beach and ocean was beautiful. The resort is small and I didn't have to do a lot of walking to get around. The resort was beautiful and the food was very good.
Trying to reserve the hibachi restaurant was tough due to them having limited space.
Amita (Couple)
stayed in April, 2026
Guest Score 4 out of 10
Disappointing
The staff are great
Somewhat run down
Amita (young couple)
stayed in April, 2026
Guest Score 4 out of 10
Disappointing
The staff are great
Somewhat run down
Giffa (family with young children)
stayed in April, 2026
Guest Score 8 out of 10
Very Good
Everyone was incredibly friendly, always smiling, and genuinely helpful throughout our stay. From the restaurant staff to the bar team, the service was consistently warm and welcoming, which made a big difference in our overall experience.
What I didn’t like about our experience at Dreams Sands Cancun is how poorly large groups are handled. We traveled as a group of 10 people, and it was nearly impossible to be seated together at the restaurants.
Every time we asked for a table, we were told it wasn’t available. However, the moment we agreed to purchase a bottle of wine or sake for 100 dollars or more, suddenly a table for 10 would “magically” appear.
For a resort that promotes itself as family-friendly and group-oriented, this was very disappointing. Dining together is a big part of traveling as a group, and we shouldn’t have to pay extra just to sit at the same table.
Melissa (young couple)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Katie (Group Traveler)
stayed in April, 2026
Guest Score 7 out of 10
Good
We loved the location. The shallow water was exactly what we were after. It was disappointing to not have a lot of beach, but at the same time it made the water so much easier to access. There were ample pools and space for swimming and that part never felt crowded. Easy access to room service which was always on time. Most staff were very friendly, but a few definitely were not having their best days. View was spectacular and easy walking distance to night clubs. Loved the smaller size as it easy to get to our room most do the time but the elevator wait was awful. Lobby and all restaurants were extremely clean and smelled excellent. Staff was well dressed and groomed.
Food was meh. 1 restaurant was actually awful, 2 were pretty good. Buffet was average. Getting a table was a challenge for a group and that was annoying. The only food available for quick grab was soft pretzels. Everything else you had to order and wait, and that wait could be long. Rooms were fine, but ours flooded with every shower, had some mold and was not at all quiet. We could hear every word of the connecting room’s conversation which was awful when their 2 year old was up at 6am daily. Drinks were ok. Only one I found that was excellent was a plain lemon drop. Everything with mixer tasted like artificial sugar, but I think that’s all places in Mexico.
Katie (group)
stayed in April, 2026
Guest Score 7 out of 10
Good
We loved the location. The shallow water was exactly what we were after. It was disappointing to not have a lot of beach, but at the same time it made the water so much easier to access. There were ample pools and space for swimming and that part never felt crowded. Easy access to room service which was always on time. Most staff were very friendly, but a few definitely were not having their best days. View was spectacular and easy walking distance to night clubs. Loved the smaller size as it easy to get to our room most do the time but the elevator wait was awful. Lobby and all restaurants were extremely clean and smelled excellent. Staff was well dressed and groomed.
Food was meh. 1 restaurant was actually awful, 2 were pretty good. Buffet was average. Getting a table was a challenge for a group and that was annoying. The only food available for quick grab was soft pretzels. Everything else you had to order and wait, and that wait could be long. Rooms were fine, but ours flooded with every shower, had some mold and was not at all quiet. We could hear every word of the connecting room’s conversation which was awful when their 2 year old was up at 6am daily. Drinks were ok. Only one I found that was excellent was a plain lemon drop. Everything with mixer tasted like artificial sugar, but I think that’s all places in Mexico.
Elizabethh (family with young children)
stayed in April, 2026
Guest Score 9 out of 10
Wonderful
Fabian (family with young children)
stayed in March, 2026
Guest Score 6 out of 10
Pleasant
Samir (family with young children)
stayed in March, 2026
Guest Score 8 out of 10
Very Good
Lisa (Family with young children)
stayed in March, 2026
Guest Score 4 out of 10
Disappointing
Except for check in staff, the staff were very friendly.
The beach was crowded and the service was slow. We couldn’t get chairs at the pool arriving later in the day. The dinner was mediocre. I didn’t like that we had to wait 30 minutes to get a table. I expected the room to be nicer. I was particularly upset when we got charged an additional $70.00 for our 7 year old because I didn’t indicate it in the booking even though it said kids stay for free. We were there from 4:00 pm to 9:00 am the next day and my granddaughter ate almost nothing. The $70 extra charge was not only upsetting but also felt unwelcoming. The price we paid did not meet our expectations.
Lisa (family with young children)
stayed in March, 2026
Guest Score 4 out of 10
Disappointing
Except for check in staff, the staff were very friendly.
The beach was crowded and the service was slow. We couldn’t get chairs at the pool arriving later in the day. The dinner was mediocre. I didn’t like that we had to wait 30 minutes to get a table. I expected the room to be nicer. I was particularly upset when we got charged an additional $70.00 for our 7 year old because I didn’t indicate it in the booking even though it said kids stay for free. We were there from 4:00 pm to 9:00 am the next day and my granddaughter ate almost nothing. The $70 extra charge was not only upsetting but also felt unwelcoming. The price we paid did not meet our expectations.
Thank you for your information!
Area information
- Isla Mujeres - 7.46 mi
- Isla Mujeres National Airport - 7.47 mi
- Cancun Intl Airport - 10.35 mi
- AMERIMED Hospital Cancun - 4.55 mi
- Mayan Museum - 4.64 mi
- Cancun Underwater Museum - 5.15 mi
- Cancun Bus Station - 5.13 mi
- ADO International Bus Station - 41.23 mi
- Playa del Carmen Maritime Terminal - 41.34 mi
- Calica Cruise Terminal - 45.91 mi
- La Isla Shopping Mall - 2.02 mi
- Plaza las Americas Cancun Mall - 7.03 mi
- Cancun Hotel Zone - 3.81 mi
- 5th Avenue - 39.70 mi
- Cancun Government Palace - 4.96 mi
- Moon Palace - 11.73 mi
- Church of Guadalupe - 39.45 mi
- Adventure Spa Palace - 52.71 mi
- National park El Garrafon - 5.03 mi
- Kabah park - 5.55 mi
- Tecnologic Stadium - 5.25 mi
- Toro Valenzuela Stadium - 6.09 mi
- Universidad Anahuac Cancun - 8.13 mi
- Disabled-friendly beach - 41.28 mi
- Kantenah Bay - 58.74 mi
- Mahi Golf Course - 42.67 mi
- Cancun Bullfight ring - 4.53 mi
- Plaza Las Americas - 4.63 mi
- Gran Puerto Cancun - 4.78 mi
- Ceviche's Fountain - 4.90 mi
- Plaza Nichupte - 5.10 mi
- show time - 5.22 mi
- Puerto Juarez - 5.22 mi
- Cancun Culture Center - 5.33 mi
- Mercado 28 - 5.51 mi
- El Rey mayan ruins - 5.60 mi
- El Meco mayan ruins - 6.06 mi
- La Gran Plaza Cancun - 6.49 mi
- Dolphin Discovery Isla Mujeres - 6.71 mi
- Wet 'n Wild Cancun - 8.84 mi
- 28 de Julio Square - 40.93 mi
Airports Show all on map »
Hospitals
Hospitals Show all on map »
Museums
Art Galleries Show all on map »
Transport
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Other attractions
Shopping Center Show all on map »
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Dreams Sands Cancun Resort & Spa- All Inclusive
Km 8.5 Kukulcan Blvd Hotel Zone, Cancún, Quintana Roo, 77500, Mexico