W Mexico City
Campos Eliseos 252 Chapultepec, Mexico City, Distrito Federal, 11560, Mexico
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Campos Eliseos 252 Chapultepec, Mexico City, Distrito Federal, 11560, Mexico
Located in the heart of downtown Mexico City, this luxury boutique hotel provides everything needed for an enjoyable stay and more. The hotel is centrally located and close to many popular attractions. W Mexico City is located in the trendy Polanco neighborhood. Only moments from the hotel's front doors are art galleries, luxury boutiques, museums and a vibrant nightlife. Guests can experience ultimate luxury and relaxation at the W Mexico City. Get refreshed with a massage from the full-service spa or take advantage of the hotel's Whatever/Whenever service, providing anything that can be imagined. Guests can enjoy the hotel's fitness center and Living Room bar, a local hotspot that features a DJ. Being in the city's financial district, the hotel is just steps away from Reforma Avenue, 1969 feet from the National Auditorium and Lincoln Park. Chapultepec is just 0.6 mi away and Mexico's Anthropology Museum can be reached after a 15-minute stroll.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Air Conditioning
  • Bar
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Coffee shop
  • Hair dryer
  • Coffee/tea maker
  • bathrobes
  • On-site parking
  • kitchenware
  • Accessible parking
  • Concierge services
  • Designated Smoking Area
  • Free Wi-Fi
  • Hair/Beauty Salon
  • Massage services
  • Restaurant(s)
  • Closet
  • Daily Housekeeping
  • English
  • Spanish
  • Non-Smoking Rooms Available
  • Slippers
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • First aid kit available
  • Cashless payment available
  • Mobile app for room service
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and key areas
  • Access to health care professionals
  • Staff trained in safety protocol
  • Temperature check for guests and staff
  • Free face masks
  • Scale
  • Contactless check-in/out
  • Food delivery
  • balcony/terrace
  • Body thermometer available
  • Car rental available
  • Currency exchange service
  • Daily disinfection
  • Facilities for disabled guests available
  • Fitness center
  • Hot tub/Whirlpool
  • Ironing amenities
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Safety chain and/or latch on doors available
  • Spa services
  • Spa/sauna
  • Tour services
  • TV & Movies/Shows
  • Physical/social distancing guidelines
  • Protective screen or physical barriers in appropriate areas
  • Individually-wrapped food options
  • Air conditioning in public area
  • Heating in public area
  • Alternative meal arrangement
  • Allergy-free rooms available
  • Cleaning products available
  • Room service available
  • Pets allowed (charges may apply)
  • Airport shuttle (charges may apply)
  • Valet parking (charges may apply)
  • Xerox/fax in business center
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W Mexico City
Rates from View more information >>

Airports Show all on map »

  • Benito Juarez Intl Airport - 8.02 mi
  • Lic Adolfo Lopez Mateos Intl Airport - 32.28 mi
  • Gen Mariano Matamoros Airport - 35.47 mi

Museums

  • Museo Nacional de Antropologia - INAH - 0.61 mi
  • Museum of Anthropolgy - 0.62 mi
  • National Anthropology and History Museum - 0.63 mi
  • Castillo de Chapultepec - Museo - 1.04 mi
  • Museo de Arte Moderno - 1.08 mi
  • Museum of Modern Art - 1.11 mi
  • The Museum of Fine Arts - 3.51 mi
  • Museo Nacional de Arte - 3.72 mi
Click here to leave your opinion >>
stayed in May, 2026
Guest Score 1 out of 10
Very Poor
Nothing.
Service. abismal. Also fraudulent bookings made by this hotel and their staff seemed reluctant to help in any way.
stayed in May, 2026
Guest Score 6 out of 10
Pleasant
We stayed at the W Hotel from April 17 to April 22, 2026. The hotel is located in Polanco, which is one of the best and safest neighborhoods in the city. While the room had a nice view, it was generally dim and, despite being presented as “designed,” it felt quite mediocre. In my opinion, it was not worth the price charged. Moreover, even at the reception of a hotel like W Hotel, it was surprisingly difficult to find staff who could speak English. As for the concierge, it felt as though everyone was new to the city; they were unable to provide clear or reliable answers to even basic questions.
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
stayed in March, 2026
Guest Score 8 out of 10
Very Good
stayed in February, 2026
Guest Score 9 out of 10
Wonderful
Rooms are large as is bath.
Nothing ... excellent hotel...
stayed in January, 2026
Guest Score 5 out of 10
Fair
stayed in January, 2026
Guest Score 2 out of 10
Poor
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
stayed in January, 2026
Guest Score 8 out of 10
Very Good
Location
All good
stayed in December, 2025
Guest Score 3 out of 10
Poor
Location
On arrival I was offered to upgrade at a high floor for an extra fee. They did not disclose that 24th floor was right underneath an event room which was extremely noisy and furniture was moved very late at night 11pm to 1am. There was also construction site or some major repair on the 25th floor in the staircase shaft that they even denied hapenning when I called to inquire what was hapenning to make such tremendous noise well into midnight. Nobody would pick up the internal phone and I had to call the external hotel line using my mobile. They even pretended that there might have been an issue with the phones instead of admitting that they simply don’t pick up calls from hotel rooms. Only the concierge desk worked well once you approached the desk. Again it was impossible to get through to them via an internal call.
stayed in December, 2025
Guest Score 3 out of 10
Poor
Location
On arrival I was offered to upgrade at a high floor for an extra fee. They did not disclose that 24th floor was right underneath an event room which was extremely noisy and furniture was moved very late at night 11pm to 1am. There was also construction site or some major repair on the 25th floor in the staircase shaft that they even denied hapenning when I called to inquire what was hapenning to make such tremendous noise well into midnight. Nobody would pick up the internal phone and I had to call the external hotel line using my mobile. They even pretended that there might have been an issue with the phones instead of admitting that they simply don’t pick up calls from hotel rooms. Only the concierge desk worked well once you approached the desk. Again it was impossible to get through to them via an internal call.
stayed in December, 2025
Guest Score 9 out of 10
Wonderful
It was very clean and great bed
stayed in December, 2025
Guest Score 9 out of 10
Wonderful
It was very clean and great bed
stayed in December, 2025
Guest Score 1 out of 10
Very Poor
stayed in November, 2025
Guest Score 10 out of 10
Exceptional
stayed in July, 2025
Guest Score 8 out of 10
Very Good
The location, service, and quality of breakfast are the main positives. Hotel is in a area full of restaurants and very close to the park. All staff were very attentive, especially at breakfast area (Carlos, Delia, Daniel, Ismair, etc). Quality of the breakfast was very good as well - diverse and tasty.
There is only one restaurant for dinner, compared to the other local hotels with many. To make matters worse, the restaurant is almost open air with the glass window and "tarp" blocking some of the air and cold, but not all. I disliked so much that went out for dinner every night. Cold ambience that makes your food cold fast?! Nope. Additionally, the menu is very short. Even worse for room service choices. Room decoration is up to taste, but not my prefered.
stayed in July, 2025
Guest Score 8 out of 10
Very Good
The location, service, and quality of breakfast are the main positives. Hotel is in a area full of restaurants and very close to the park. All staff were very attentive, especially at breakfast area (Carlos, Delia, Daniel, Ismair, etc). Quality of the breakfast was very good as well - diverse and tasty.
There is only one restaurant for dinner, compared to the other local hotels with many. To make matters worse, the restaurant is almost open air with the glass window and "tarp" blocking some of the air and cold, but not all. I disliked so much that went out for dinner every night. Cold ambience that makes your food cold fast?! Nope. Additionally, the menu is very short. Even worse for room service choices. Room decoration is up to taste, but not my prefered.
stayed in July, 2025
Guest Score 9 out of 10
Wonderful
stayed in July, 2025
Guest Score 1 out of 10
Very Poor
Spa and gym
They didnt clean the room in the mornings arrived late at night and then they wanted to do room service. out of 5 days they only clean the room 2 nights
stayed in June, 2025
Guest Score 5 out of 10
Fair
Great location.
Rooms are weird with window only in the bathroom. Design was cold and unwelcoming. At checkout they said we took a bottle of water from the fridge, which we didn’t, and I had to argue about it for ten minutes. This is unbelievable at a luxury property.
Guest reviews
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Area information

    Airports Show all on map »

    • Benito Juarez Intl Airport - 8.02 mi
    • Lic Adolfo Lopez Mateos Intl Airport - 32.28 mi
    • Gen Mariano Matamoros Airport - 35.47 mi

    Museums

      Art Galleries Show all on map »
      • Museo Nacional de Antropologia - INAH - 0.61 mi
      • Museum of Anthropolgy - 0.62 mi
      • National Anthropology and History Museum - 0.63 mi
      • Castillo de Chapultepec - Museo - 1.04 mi
      • Museo de Arte Moderno - 1.08 mi
      • Museum of Modern Art - 1.11 mi
      • The Museum of Fine Arts - 3.51 mi
      • Museo Nacional de Arte - 3.72 mi

    Hospitals

      Hospitals Show all on map »
      • Spanish Hospital - 0.84 mi
      • Mexico General Hospital - 3.01 mi

    Transport

      Train stations Show all on map »
      • Estacion Tacuba - 2.60 mi
      • Estacion Buenavista - 3.40 mi
      • Estacion Naucalpan - 3.66 mi
      • Estacion Molinito - 3.68 mi

    Other attractions

      National Parks Show all on map »
      • Chapultepec Attraction Park - 0.76 mi
      Historical Buildings Show all on map »
      • Chapultepec Schloss - 0.99 mi
      • Chapultepec Castle - 1.04 mi
      • Metropolitan Cathedral of Mexico City - 4.10 mi
      Monuments and Landmarks Show all on map »
      • Monumento a los Ninos Heroes - 1.14 mi
      • Main Tower - 1.33 mi
      • Monument of Independence - 1.82 mi
      • Revolution Monument - 2.75 mi
      • Latin American Tower - 3.61 mi
      Famous Streets Show all on map »
      • Zona Rosa - 2.05 mi
      Things to do Show all on map »
      • The Zocalo - 4.08 mi
      Other Show all on map »
      • National Auditorium - 757 f
      • Glorieta - Presidente Masarik Av. Newton Av. Arquimedes - 0.40 mi
      • Polanco - 0.46 mi
      • Fuente de Petroleos - 0.49 mi
      • Chapultepec Forest - 0.69 mi
      • Antara Polanco - 0.94 mi
      • Liverpool Polanco - 0.95 mi
      • Chapultepec Sports Center - 0.96 mi
      • Pabellon Polanco - 1.04 mi
      • Metro Chapultepec - 1.31 mi
      • Bicentennial Arch - 1.32 mi
      • Torre Mayor - 1.34 mi
      • Angel de la Independencia - 1.82 mi
      • Column of the Independence - 1.83 mi
      • United States Embassy - 1.88 mi
      • Hipodromo de las Americas. - 1.92 mi
      • Banamex Center - 2.07 mi
      • Metro Insurgentes - 2.14 mi
      • Glorieta Insurgentes - 2.16 mi
      • Blackberry Forum - 2.27 mi
      • Glorieta de Cristobal Colon - 2.70 mi
      • World Trade Center Mexico City - 2.75 mi
      • Central Alameda - 3.42 mi
      • Palace of Fine Arts - 3.59 mi
      • Zocalo (Plaza de la Constitucion) - 4.09 mi

W Mexico City

Campos Eliseos 252 Chapultepec, Mexico City, Distrito Federal, 11560, Mexico