Because the bed configuration on Booking was incorrectly stated as “1 double bed + 1 twin bed” or “3 twin beds,” while in reality we were provided with a standard room containing only one double bed that barely fit into the room, my friend and I misunderstood the room type and assumed that the room would have separate sleeping areas. As a result, we had to book an additional room in order to stay separately. Although the hotel offered a discount for the additional room upon our request, it was quite limited, and the room provided was of noticeably lower quality. Consequently, our overall accommodation cost increased significantly. Furthermore, the second room we were given had an internal-facing view, overlooking only the inside of the hotel, meaning that there was not even a street view. Since the inconvenience was caused by misleading information on the Booking listing, I believe that, in order to reach a fair compromise, a standard room should have been provided at the very least. To compensate for the inconvenience and additional expenses, I requested complimentary breakfast for two days, especially considering that we unexpectedly had to pay an amount equivalent to approximately 60% of the first room rate for the additional second room. We were understandably disappointed by this situation. However, despite the Front Office Manager contacting her manager more than five times during the process with her sincere best effort, the hotel was only able to offer complimentary breakfast for one morning. In addition, the filtered water had a noticeable metallic taste last day, so I requested bottled water instead. The hotel charged €5.25 for a one-liter bottle of water, which, in my experience, would typically be provided free of charge in Türkiye. I was surprised by how strict the hotel was regarding complimentary items, particularly given the premium price charged for accommodation.

the location was very bad for a tourist who don't use the Trains station located near by streets full of garbage and homeless

Nothing. What is anything not to like in this marvellous hotel. The best.

view from the room

There is a tour desk in the hotel. The lady who was working there was quite abrupt when we decided not too book through her.

The restaurant was fully booked for Christmas Eve. I would say this is a 4.5 star hotel instead of 5

It was not for 5 stars

Nothing to dislike.

Nothing!

Some areas in the rooms just look old and although it is clean and elegant you can tell it’s old and needs some tlc. Paint was peeling off the walls and some of the hallways were kind of old.

The hotel food. We ate there a few times and the food was not good. Chicken tacos chicken was the driest I've ever had. Staff misunderstood our requests (like putting capuchin in travel cups to take to the room). They gave us coffee cups twice. I again told them I'm taking it to the room and the wait staff said I could take it in the open porcine cup and dish. Food service should be reviewed by management. This is not "5 star" quality.