services, food and drinks are overpriced considering the value/quality.

Nothing to dislike

Not a big issue, but the food was quite slow when we ordered lunch at the pool bar - we were the only ones there and ordered two burgers, yet we waited at least an hour for our food. I noticed the same thing happening every day at the pool bar of another hotel we stayed in in Marrakech, not sure if this is a coincidence or some kind of intentional practice in the area.

Everything was fantastic. My only criticism would be to have more non alcohol options on the drinks menu (eg alcohol free beers). As a pregnant person my choices were quite limited.

The only negative aspect of our 3 night weekend stay at Tigmiza was one staff member on the front desk with whom we had multiple negative experiences - I am genuinely amazed to find this person in any kind of customer contact position - particularly in a 5 star property Card issue - on arrival having organised payment for the majority of our stay prior to arrival there was q balance of 600 euros to pay - unfortunately there was a card issue - these things happen so no biggie - However what we were met with was a total lack of empathy / discretion - ability to problem solve and a borderline rude comment that we would not be able to put anything on the room but would have to pay in cash for each and every transaction - announced to us ( and the guests waiting behind us ) - a truly embarrassing and unnecessarily stressful beginning to our stay - how about we just leave a cash deposit at reception as is the norm when this sort of thing happens ?!? This would have been easier all round Restaurant reservation issue I’d organized 2 dinners at the hotel with the concierge - one for arrival night and one for our last night - all confirmed via email prior to arrival As we headed to the restaurant for dinner ( about an hour after check in ) we were stopped outside the entrance by the same staff member telling us we had no reservations for either that night or our final night altho she did have a booking for the evening of our departure day - bearing in mind that our departure was 10 am for a noon flight why would we make a booking for ten hours after our departure - I wrote to the concierge / reception the same evening with screenshots of the bookings and received apologies the following morning from the Concierge stating that her colleague was “ confused “ I can understand losing or not seeing a reservation but how do you come up with a booking that never actually existed ?!?

Food & drinks are quite expensive for what you get. Service can be a little slow.

Food options were a bit limited (for a week either fussy kids). Quite pricey but this echoed Marrakesh prices.

The price of food and drinks is a bit high. I wasn’t expecting London prices in Marrakesh.

Leaving.