there are a broken tube in the bathroom and the maintenance team never arrived, I left the room too early to expect.

We are most dissatisfied and most angry by far on this whole trip!!! What your staff did is most scandalous and shameful and untransparent by far on any of my journeys and I've traveled half of the world. To be charged 140 euros for two mid sized shopping bags not even full of clothes that needed to be washed. Mainly socks, underpants and a few tshirts and 3 pants. And my girlfriend is small so her clothes are even less specious. In general one full load of laundry machine that wasn't heavily dirty, just needed regular wash and you charge it 140 euros! Are you fu.k...g crazy!! In wich universe does that cost that much!?!? Not even in Norway where I work, which is one of the most expensive countries in the world. This is a total ripoff and a scandalous untransparent scam! And best part is that I've asked for the price of service twice, once at the reception and once when I made the call to the laundry service and non of the times they gave me an answer about the price. And your reception clerk told me today that we have it in our room which we don't. And we most definitely looked everything in the room, both of us. This is an absolute disgrace! If this is a proper way to treat a guest than you should be ashamed! And you advertise 5 star service. Our whole stay for 3 nights was 300 euro, and we payed half of that only for one load of laundry washing and ironing. Where is that normal?! How is that normal, please tell me!? And your country isn't even that expensive. An absolute outrage! If we knew it cost that much we wouldn't even use it, or maybe just for a few items and that's it. And I asked for the price, twice! You should have at least warrend me that it's expensive. If you have any honesty and honor, you will at least reimburse half of the cleaning bill, and even that will still be super expensive. Unbelievable and scandalous. And I will report this everywhere!

N/A

Nothing

Rooms need to be renovated or updated. Shower didn’t drain and bathtub was dirty. Balcony door didn’t lock so someone could theoretically jump over from the next balcony and enter if they wanted.

Lack of coffee and tea maker in the room with low speed internet

Everything was perfect

The overall environment

Old

Breakfast was poor and the smell of the lobby and elevator was boring , and the window was not completely closed.

It was a bit worn out. Old towels, a bit poorly maintained

Not clean room main door also very hard to close on room no 327 no mini bar in room even no water bottal. They saying this is 5star hotel .wow . Big zero...

Equipments needs to be renovated

There was nothing we disliked. Everything met and even exceeded our expectations. Except 2 rainy days :)

the gym is very poor! some machine need to repair it.

I do not recommend this hotel if having a functional gym is important to your stay. I stayed at the Royal Mirage Deluxe from November 3rd to 9th, 2025, and we specifically chose this hotel because Booking.com advertises a modern, well-equipped fitness center. This was the main reason we eliminated other hotels in the area. When we arrived, the reality was completely different: • The gym was in an obviously neglected state, with dust built up everywhere. • Out of five treadmills, two were not working, and another had constant malfunctions. • The weight machines were rusty or unusable, and the entire area felt abandoned. This does not match the photos or the description shown on the booking platforms. It feels misleading. During our stay, we raised the issue several times. At least five staff members were involved, including the new general manager. While everyone was polite, no one offered a concrete solution or any form of compensation for the lack of the advertised service. The only person who showed genuine empathy and willingness to help was Malak, who handled the situation with professionalism, but even with her support, the hotel did not provide any resolution or follow-up. In summary: The hotel does not deliver what it advertises, does not offer alternatives when a key service is unavailable, and did not respond to our formal complaint email after our stay. For the price charged, the experience was far below expectations.

Attention! Renovation works in progress! High noise levels. To accommodate guests next to renovation works is a pure disrespect because we came for the peace and quiet (at least till 10:00 AM). Hotel`s room are really outdated but match the price. Balcony never cleaned and it is a pity because it is nice to have a seat and enjoy the sunset. I advise the management to pay more attention to excursions, must be advertised more.

Rooms need a lot of attention. Very dated and worn. Asked for a room change as we were overlooking construction but we were told that it was fully booked though it didn’t look like it. Booked a few months in advance.