Didnt make up the room everyday during my stay.

Nothing I didn't like

A very good hotel in a location close to Jemaa El-Fnaa, and a nice hotel. The young man in the reception is always smiling and very courteous. He answers any question. Honestly. A wonderful hotel and wonderful workers.

I regret to say that our stay at Riad Mabrouk was a far cry from the Moroccan hospitality we were looking forward to. Many of the photos in the listing are misleading. An unfortunate confluence of neglect and poor service made it one of the most uncomfortable nights of our travels. From the outset, the room was swelteringly hot, turning what should've been a serene haven into a furnace. With outside temperatures soaring above 90 degrees Fahrenheit, the air conditioning, instead of providing relief, seemed hell-bent on replicating the Moroccan heatwave inside. We found ourselves opting to leave the windows open, as the outdoor heat was oddly less punishing. However, this decision invited other unpleasantries - a rogue honeybee which stung our daughter being the most distressing of them. Adding to the discomfort, the room refrigerator stood as a non-functional showpiece. Despite several complaints, our pleas for repair or replacement went unanswered, leaving us without any means of cooling our beverages. Our distress continued with a dysfunctional hairdryer and a claustrophobically tight bathroom space. The door was so stiff that our children needed assistance to open or close it, often resulting in loud, disruptive slams in the middle of the night. Despite multiple complaints and discussions with different front desk personnel across various shifts named Hassan and then Nabil, no solution was ever provided. The promises made to call a technician for the AC or provide us with a cooler were blatantly disregarded, reflecting an alarming lack of care for guest comfort. Finally, after a restless and uncomfortable night, we decided to leave, despite having paid for six nights. The fact that the management refused to issue a refund was the cherry on top of this unpleasant experience. We even visited the Riad again after a day to meet the manager named Shaikh Ahmed who promised to have someone reach back out to us the next morning, which never happened.

Na

Detachable shower head as it was fixed on the wall.

accessing most rooms involves stairs. It is a maze.

Wifi available all over the property did on occasion become erratic for signal. The bed whilst a good size was not the most comfortable. These would not stop me returning.

There wasn't anything to dislike

uncomfortable room, beds packed in, nowhere to sit, uncomfortable mattresses