Riad listed a jacuzzi that we were unable to use solely due to lack of communication on the riad side. Basically we got three evenings ruined because we couldn't use the jacuzzi. Wish we could've used that time to schedule something else instead of hoping the jacuzzi water will warm up. To summarize it, that was quite a bitter experience.

The beds are way too hard. Being an American I am not use to that. I folded a nice thick padded blanket up and slept on top of that. I was much more comfortable. Not everyone felt that way. My friend find it ok. The area was crowded and unfamiliar so we always had a guide. The hotel helped with that. Very helpful

Jacuzzi is open for hours from 10 am to 8pm I was not able to turn on massage jets in the jacuzzi

Nothing!

It would be great if there was a pool

There’s a lot of stairs and the bed could’ve been a little nicer

So we had major issues at this location and it started with the booking. We thought we were booking at a larger riad with a private villa type. But once booked we were told it was a 3 min walk to the one we booked. We asked to clarify if we would have an agent or front desk or security at our location since the reviews mentioned people felt safe by the 24 hour attendant (but that was only at the larger riad). Expressed concerns about safety and asked them to send video of walk or outside the riad. They said it was safe but did not send video. When we got there, we had some guy collect our bags and then proceeded on a 15 min walk to RIAD. Have videos and all and it was terrible as far as the area, wife and kids did not feel safe. Since it was late we would try to give it a shot. When we toured our riad, found out one room was outside on its own and not inside the main house but on the patio. Also that room door would not close all the way. Kitchen was stocked with meat and other items and we are vegetarian. We did not feel comfortable using any of it. But the main kicker was none of slept the first night due to crickets inside the RIAD that were loud and wouldn’t stop. We sent them a message in the middle of the night and they said they would try to address the next day. For the amount that we paid we expected so much better. The next morning we booked a hotel (Le meridien) and moved there. This was horrible and false advertising on the booking on where we would be, and i wasn’t going to keep my kids in a place that just didn’t feel safe at all! They attached some random house onto their hotel like riad but don’t tell you that till you pay the non refundable amount. This place ruined our visit to Marrakech. We have videos and pictures of everything and we can send them all if you like, also can provide the reservation of the hotel we moved to which was actually amazing to stay at.

N/A

Nothing

There’s a cat (not Mimi, the hotel’s cat) that bothered us at breakfast every morning. It has a huge gash on its face that made breakfast kind of unpleasant on the roof where breakfast is served. This cat also went to the toilet on the rooftop couches. When we complained about this, the staff were very apologetic and promised that the cat would be gone in a week. This cat has apparently been notorious for being disruptive. We also selected the hotel for the jacuzzi but it was kept at a temperature that made it like going into a lukewarm pool. We asked for the temperature to be increased but this was met with hesitation as apparently there are customers who want the jacuzzi at a cool temperature. This seems to go against the point of having a jacuzzi.

Mattress was very hard, our room also faced the call to prayer speaker, would recommend earplugs.

The fact that our room was detached from the main building and we had to go outside also to reach one of of the rooms - but we were unlucky with the weather, I am sure in summer it’s fine!

Pillows too hard And more fruit for breakfast