Roaches everywhere and we found bed bugs and they kept denying to give us a refund when we were only there for like 15 minutes found all these things.

Start are nice and helpful.

There was never anyone in the restaurant to take lunch or dinner orders I had to go and look for someone every time to take my order. The location is very far away from everything in the middle of nowhere. The food was below average for a hotel in Marrakech charging £100 a night. The spa had no water in the jacuzzi no refreshments like advertised and looked quiet run down, the massage was excellent though and the room was very

there was no phone in the room and we had to walk to the reception every time we needed something which was a little far from our room. There was also one iron at the facility and if another guest had it which means we couldn’t use it.

It might need a bit of maintenance

I never leave negative reviews but I really wish I’d read some about the property before booking because I probably wouldn’t have. Firstly: don’t be fooled by the photos. I booked on the basis of pictures that turned out to be taken in 2011 when the hotel was obviously under different management. The hotel looks nothing like this now. The grounds have been totally neglected, as has the furniture in the common areas. It’s such a shame as it looked so beautiful. All of the fountains have been drained of water and the grounds have been left to wither, it was rather sad. Location: the property is much further than described from most attractions. Would have been fine but it’s described as the Palmeraie area which it isn’t. It’s also the first place I’ve stayed outside the Medina that doesn’t offer a shuttle service. We spent £100 on taxis during our stay. Facilities: I booked because of the spa as described here and on the website. The jacuzzi was drained. I was told it was “under maintenance” which I didn’t believe. Again, a beautiful spa facility left vacant to save money. The sauna was hit or miss whether anyone would turn it on. I had to battle each time to have them turn it on. One member of staff literally lied and said it was, again “under maintenance” and then said “fine, we’ll turn it on”. Once using the sauna, I had to argue for use of a towel. I then wasn’t allowed to leave the spa area with it and had to change into clothes there and then before I could leave. The swimming pool is ICE COLD and therefore unusable. Again, no money spent on heating it so it could be used and not just visible in photos. Food: breakfast was nice but it was sadly understaffed even though the hotel appeared to be full. The restaurant has NO VEGETARIAN OPTION and the tajine didn’t come with cous cous, unheard of in Morocco. We couldn’t quite believe it. I’ll finish by saying I don’t attribute this to any of the staff personally as they seem to be following protocol.

My credit card was charged for £78 for deposit said by the reception and will be refunded when I checked out but still now my money is not refunded to my credit card,which I think is not right think to do .I want my money back please

The rooms are actually old, but cozy, judging by the quality of the photos, it seems a little different. The nuance is that you can book one room based on a photo, and they will offer you another, we were a little upset about this.

The manager, Redoane, requested a strange deposit of €1000, which I firmly declined. When he asked if I had cash, I was taken aback, as I had never encountered this request before. I inquired about the alternative if I chose not to make the deposit, and he bluntly stated that I would either need to provide it or leave. I found his demeanor quite rude for a manager. He also claimed he would take responsibility if anything were to be stolen, which was both inappropriate and unprofessional. Additionally, regarding the city tax, I had booked for two people but arrived alone. He insisted I pay for two, and when I agreed to use my card, he abruptly said payment could only be made in cash. This felt sneaky, as I have always been able to pay city tax with a credit card. Lastly, be aware that the rooms are located near the parking area, where loud conversations from the guards can be disruptive. See the pictures below its not as it seems in the pictures they have, Be aware ⚠️ before you book.

I didn’t like the sink and shower because everytime i used everywhere was water on the sink and the floor,not useful,the bath was strange one side and was so far to the Marrakesh which we didn’t know and gived lot of money for taxies,Spa area was looking old and dirty and my room bathroom was wasn’t clean properly