Suite Novotel Marrakech
Rue Haroun Errachid Hivernage, Marrakech, Marrakech, 40000, Morocco
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1 Room With 2 Adults Change Search
Room
Room
Address
Rue Haroun Errachid Hivernage, Marrakech, Marrakech, 40000, Morocco
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Garden
- Golf Course
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Hair dryer
- Bathtub
- Shower
- Microwave
- Coffee/tea maker
- Refrigerator
- Heating
- Shared kitchen
- Wheelchair accessible
- mini bar
- indoor pool
- outdoor pool
- Poolside bar
- separate dining area
- vending machine
- telephone
- alarm clock
- kitchenware
- 24-hour security
- Concierge services
- Designated Smoking Area
- Doorman
- Family Rooms
- Free Wi-Fi
- Game Room
- Hair/Beauty Salon
- Horseback Riding
- Kitchen
- Massage services
- Off-Site parking
- Radio
- Restaurant(s)
- Daily Housekeeping
- English
- Arabic
- French
- Non-Smoking Rooms Available
- Kids' pool
- Sofa
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- Access to health care professionals
- Hygiene certification
- Staff trained in safety protocol
- Temperature check for guests and staff
- Free face masks
- Video game console
- Contactless check-in/out
- Food delivery
- balcony/terrace
- Accessible rooms through interior corridor available
- Car rental available
- CCTV security in common areas
- Currency exchange service
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Restaurant (special diets available)
- Safety chain and/or latch on doors available
- Soundproof rooms available
- Toiletries provided
- TV & Movies/Shows
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Individually-wrapped food options
- Air conditioning in public area
- Heating in public area
- Desk/workspace available
- Professional cleaning services
- Cleaning products available
- Pets allowed (charges may apply)
- Xerox/fax in business center
- Kid-friendly dining
Airports Show all on map »
- Menara Airport - 2.04 mi
Click here to leave your opinion >>
Iakovos (Family with young children)
stayed in February, 2026
Guest Score 7 out of 10
Good
The internet and WiFi was poor
Ajay (Solo Traveler)
stayed in February, 2026
Guest Score 5 out of 10
Fair
The balcony and outside view were magnificent.
The washroom was decent, the lavatory was too small for a person like me, with a height of 5'10.
Ajay (Solo Traveler)
stayed in February, 2026
Guest Score 5 out of 10
Fair
The balcony, which had a pretty decent view of the street, was amazing.
The lavatory was too small for a person like me, at 5'10. The bathroom space was ok, but it needed to be expanded.
Howell (Group Traveler)
stayed in February, 2026
Guest Score 9 out of 10
Wonderful
Great location and super clean rooms!
Sarfaraz (Group Traveler)
stayed in January, 2026
Guest Score 1 out of 10
Very Poor
The location is very central. Breakfast was below average.
The hotel is very badly maintained. There a bad odor in the elevators and they have no workings lights. The carpets are stained. The bathrooms are extremely tiny. The rooms decor is very bad. The A/C in the rooms does not work. They ran out of gas for stove to make breakfast.
Pia M. (Group Traveler)
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
Rooms were very nice! Staff were super helpful with check in!
Frank (Couple)
stayed in January, 2026
Guest Score 6 out of 10
Pleasant
The location
The cleanliness
Hannah (Solo Traveler)
stayed in December, 2025
Guest Score 5 out of 10
Fair
No communication option with this property. Neither by phone, nor chat/e mail... not even through booking.com help center. Very upsetting.
Hannah (Solo Traveler)
stayed in December, 2025
Guest Score 6 out of 10
Pleasant
Impossible to contact the hotel by phone, chat or e mail. Hotel reservation staff don't consider answering clients as part of their job. I have never met a property that was less accessible. Run down.
Kunal (Family with young children)
stayed in October, 2025
Guest Score 4 out of 10
Disappointing
Rooms, breakfast, staff in restaurants, cleaning
Front desk staff are useless. I had a time where I was calling out for someone constantly and when knocked the room behind the desk twice to get a response that it was that lady's break and no one else was even around
These guys failed to take payment from us and then while we are sleeping they were constantly calling us to come and make the payment
Also the rooms were given to us 3 hours late, whenever calling them, they'll say they'll call back in 5 minutes which they never did
And they never respond to emails or messages online
fadoua (Group Traveler)
stayed in September, 2025
Guest Score 5 out of 10
Fair
Location
The worst treatment ever . Management have to look at the staff attitude.
karim (Couple)
stayed in August, 2025
Guest Score 2 out of 10
Poor
No comment
No comment
Emadeldin (Solo Traveler)
stayed in August, 2025
Guest Score 4 out of 10
Disappointing
Location.
Room. Many problems AC not working, bathroom leaking.
Vinay (Group Traveler)
stayed in June, 2025
Guest Score 4 out of 10
Disappointing
The Hotel is in an excellent location in Hivernage.
We booked this hotel based on it being a Novotel and we have certain expectations based on our previous experiences with the chain - known expectation of Novotel Hotels.
Our stay started off poorly from the outset - with language challenges, check in system was down, the Front Office Staff tried their best but check in took a really long time. The Front Office Manager (Madame) was unfriendly and unhelpful.
The Bookings was done for 3 couples yet we were asked to pay an extra nearly 1800 dirhams because we were advised that we had only booked for 4 people - we had to simulate the booking process to demonstrate to the Front Office Staff how we had booked and at not stage did the booking process require peoples details to be entered etc. The rooms selected were for 2 occupants.
The 2 rooms with 1 person showing was showing a differential of 50 Dirhams compared to the 1 room that had 2 occupants - we could not comprehend the request for nearly 1800 dirhams - we would have been ok with the 50 x 2 = 100 Dirhams which is what we ended up paying in the end after objecting to the request for extra 1800.
Apart of the check in issues above, 2 of the 3 rooms we booked had major water leaks from the showers and was a major risk to ourselves in slipping and falling in the bathroom. We had advised of the issues but was not offered alternative rooms etc.
The room did not have 2 cups so we could make Nespresso coffee - there was no bottle water provided in all 3 rooms - the amenities was inconsistent.
The Other Front Office Manager (Amir) was very helpful and resolved our issues and helped out with the issues we were having - He deserves full credit.
Hotel based on location could offer significantly better experience when you compare to its sister property Sofitel which is located literally next to it.
ACCOR can do Better.
عبد (Couple)
stayed in April, 2025
Guest Score 7 out of 10
Good
every things are OK.
Hotel location
Breakfast very limited
Thomas (Family with young children)
stayed in April, 2025
Guest Score 4 out of 10
Disappointing
Breakfast was good, we liked the live counter warm dishes were not replenished.
Airconditioning in the room was not effective and was really warm in the room we needed to open the windows to sleep.
Attila (Couple)
stayed in April, 2025
Guest Score 8 out of 10
Very Good
Mustafa (Solo Traveler)
stayed in April, 2025
Guest Score 9 out of 10
Wonderful
Hector (Couple)
stayed in April, 2025
Guest Score 1 out of 10
Very Poor
Poor staff behaviors, snobbish, lazy, unhelpful. Too much waiting unassisted during check-in, they don’t accept our rental car on parking (low level car), they didn’t help with luggage or indications, calling reception several times with no answering, they don’t even say thank you just once and they even say a word at the check out.
Poor staff behaviors, snobbish, lazy, unhelpful. Too much waiting unassisted during check-in, they don’t accept our rental car on parking (low level car), they didn’t help with luggage or indications, calling reception several times with no answering, they don’t even say thank you just once and they even say a word at the check out.
Arighna (Couple)
stayed in April, 2025
Guest Score 5 out of 10
Fair
It was very bad experience. The AC was not working and even after complaining it was not resolved
Thank you for your information!
Area information
- Menara Airport - 2.04 mi
- Train Station - 1.11 mi
- Majorelle Gardens - 1.22 mi
- Agdal Gardens - 2.24 mi
- Conference Palace - 0.66 mi
- El Badi Palace - 1.05 mi
- Bahia Palace - 1.24 mi
- Theatre Royal - 0.87 mi
- Cadi Ayyad University (Faculte des Sciences) - 1.96 mi
- AL Mazar Mall - 2.30 mi
- Royal Tennis Harti - 0.57 mi
- Place du 16 Novembre - 0.73 mi
- Jamaa el Fna Medina - 0.74 mi
- Marrakech Plaza - 0.78 mi
- Jamaa El Fna Square - 0.82 mi
- Marrakech Medina - 0.82 mi
- Djemaa El Fna - 0.82 mi
- Souk of the Medina - 0.85 mi
- Moulay El Yazid Mosque - 0.89 mi
- Saadian Tombs - 0.91 mi
- Ryad Tamsna - 1.01 mi
- Le Jardin Majorelle - 1.22 mi
- Le Jardin de la Menara - 1.24 mi
- Palais Royal Marrakech - 1.30 mi
- Camp Mangin - 1.68 mi
- Business Services Center - 1.73 mi
- Faculte des Sciences et Techniques Gueliz - 1.86 mi
- Ansa el Bahia - 2.66 mi
- Marjane hypermarket - 3.15 mi
- Jardin de l' Aguedal - 3.88 mi
- Camp du Ramram - 6.23 mi
- Takerkoust Barage Marrakech - 20.16 mi
- El Aria - 44.58 mi
Airports Show all on map »
Transport
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Attractions/Entertainment
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Suite Novotel Marrakech
Rue Haroun Errachid Hivernage, Marrakech, Marrakech, 40000, Morocco