Reception staff

Pools temperature = ice cold You won’t see a single person going into the pool unless they need an ice cold plunge. Buffet extremely bland and flys all over the food. Towels and bedding extremely worn out. They don’t offer you a kettle in room or have any irons you can borrow or rent. Bellboys don’t exist, they make you drag your own suitcase to your villa which could be 20 mins away from reception and having to carry it upstairs (no lifts). I paid well over £300 a night and didn’t expect this service! Hotel is down a broken road so expect whip lash every time you drive down it.

Good value for money

Language barrier we ended up withdrawing money instead of swipe and it cost us a lot

The rooms badly need upgrade. The bathrooms are rusty and rooms are outdated. The kids club is in absolute bad state. Toys are broken and dirty. There is no playground. Far out of town.

Food very poor. Room-Fridge didn't work, AC dripped big pool on floor, Took 10 minutes for hot water to come through, No hand rails to get in and out of shower (death threat). Paths around complex-Some slaps and concrete missing in the crazy paths (easier to walk on grass). Bar men kept asking and pointing to tips jar. Pool-no steps into pool only ladders and music boom boom bang bang all day not relaxing (headache time) Sunbed had no cushions. I e-mail hotel 2 week before stating our arrival would be at 11pm and asked if any food or drinks would be availabe (NO REPLY) we got there and quess what everything shut up.

If I had a complaint it would be they could do with matrices for pool beds

The staff were very rude, food was awful

Nothing

The building is outdated. Not good as the photos shows. It’s a big scam.

1. There is no room service in the hotel. We called the reception for some water and they bluntly asked us to come to reception for water. 2. There was kettle provided in the room. So even for getting hot water, you will have to walk 5 mins to the reception which was a pain. Hot water kettle is the basic facility in all the hotels including budget hotels. Especially when the rooms are away from the main reception area, hotel must provide hot kettle to make tea and coffee in the room. 3. When I approached the reception to ask for kettle and other services they gave a very cold response. Except few staff at reception all were not very receptive to our suggestions. 4. Food was not up to the mark. Not much varieties specially fruits. Looked like some of the left over dinner dishes were served next morning in the breakfast. Dishes were repeated. The staff did not understand the language and also was quite rude sometimes. The food offered next to the swimming pool had a different chef ( some old lady) who was good. 5. We travelled with kids. There is a kids club which was closed most of the times and not have much to offer. I was amazed that with such big area, the hotel did not bother to have kids play area with some rides or swing. 6. Vegetarians beware!! The eggs were cooked on the same plate on which they cooked chicken, beef and fish. My wife and other friends were purely vegetarian had difficult time because of this. In toto this hotel is not worth spending £200 per day and All Inclusive is a sham. Because we had to step out and prefer eating outside food. It is better to go for non inclusive hotel near city centre with better services. For Indians- Go for a restaurant called Clay Oven in city area. The food is delicious with great service.

Location miles from anywere

Cleaning can be improved

The room is very dirty. The towels were dirty gray and full of holes. There were three towels for a group of 4 people. We had to go to the reception twice to get another towel. The toilet didn't work, but they fixed it by the evening, but the water in the sink and bathtub didn't go away, no one cleaned them. The spa complex is terrible. They put dirty smelly towels on your face during the massage. Instead of a massage, they smeared a liter of oil on your body and covered you with another dirty rag. There was no way to wash it all off, since the only shower in the entire spa had only ice water. The sauna and hamam were cold. Other people's underwear on the terrace, where you can supposedly drink tea, which was cold. I don't recommend anyone to go to this spa.

Food was plentiful..some strange flavours..Not always hot but we always found something we enjoyed..even if it was the just the bread. Too noisy with the entertainment...very enthusiastic but turn the volume down!

The service was awful, the food was awful, not just taste but cooked really badly. The coffee was spat out after the first sip, tasted like the dirty machine had never been cleaned. The kettle took over 5 mins to boil and you’d have to boil your own water and queue up. They ran out of bread for toast. The breakfast staff were so unfriendly. We had ants in our bathroom and they did nothing about it. Our phone didn’t work at all. Our room wasn’t ready after they made us wait till 2:30pm, they were still cleaning it and we had to wait outside. They took another hour to drop off our suitcases. They wouldn’t let any other taxis drop or pick us up, if it wasn’t booked with them (for double/triple the normal price) you had to walk all the way out of the resort’s main gate to be picked up. Location was far and the road leading to the hotel was really scary as it only fits one car but is a 2 way road and has huge trucks passing by regularly. I could go on.