There was no menu of spa facilities available at reception or in the room, which would’ve been helpful. When we inquired about treatments and cost, we were shocked at the limited information given and the prices were extremely expensive. The pool is in the middle of the main outdoor eating area and outside a number of the bedrooms. This is quite offputting and very few guests actually use the pool during our day. We only saw one person actually using the pool. The pool seems quite dirty at times, even though we did see ground’s men cleaning it twice. We didn’t use the pool because we felt conscious while people were eating and equally if we were eating, we wouldn’t want to see people swimming around the pool. The hotel has plenty of space in the garden that additional pool could be installed and allow more privacy for guests.

The room could have been better equipped with amenities like coffee and tea. Additionally, the staff didn't seem very attentive or engaged during our stay

There was honestly very little to dislike. If anything, I would say that leaving was the hardest part!

Opening in the bathroom you can see into the bathroom

Very nice tennis court but no proper tennis balls

Poor wifi connection. Dinning area to cold. Not enough lights in the room. Room too noisy (nearby fitness room).

There’s no water or coffee or tea available in the rooms. We were left a PLASTIC 33cl water bottle on the day of arrival and that’s all. We did have a basket of fruits (apple and orange). The towels stink of bleach and there’s a bizarre odour on the bed linen. The bathtub has the painting coming off and you’d see pieces of paint floating around while taking a bath… refilled tiny bottles of shampoo and gel that are just enough for one shower , maybe two. Our suite was next to the staff room,so if you wanted to take a nap you’d hear all the coming and going, doors closing and opening, glass bottles being emptied on the trash, and so on. The fitness gym, if you want to call it that way, is as old as my grandma… why even say you have a gym if that’s what you have?? And the cherry on top… my mother’s transfer was forgotten by the receptionist… it was meant to pick her up at 6am for an early flight… guess what? 6.45 he arrived after calling multiple times. They had totally forgotten to book it ! And they dare to ask her for the money for it as she gets in the car and all I got from the reception upon check out was “oups she forgot, I’m sorry” All in all, a massive disappointment… definitely not worth the money. With the amount of offer there is in Marrakech, you can get way better in other hotels for the same or even less!

The garden needs investment

The AC is a bit out of date (still functioning properly) and the toilet is not giving enough privacy.

Taxi is the only way to move from and to Marrakesh.

While the hotel itself was pleasant, we were taken aback by the high prices for everything and the limited, unappealing breakfast options. What truly ruined our stay was the staff's stuck-up attitudes, including the receptionist who made disparaging remarks in Arabic, thinking we couldn't understand (the cleaners were the loveliest). It was also surprising that water was not provided given the high room rate. Unfortunately, our experience left us feeling let down, and we have decided not to return as we had intended.

Loud music from some other guests during the day, combined with minor building work and day guests, culminated in a less than tranquil experience lounging in the gardens on some days. Drowning out the sound of the birds tweeting.