food, pool area

The food could be better But it was ok

There was no hair conditioners at ALL. Body lotion was not mentioned and not even possible to buy in hotel shop. For booked 2 Adults+ 2 kids we had 2 big towels and 2 mouth towels, no big towels for kids. We had 1 bathroom slippers only. Doors on balcony could close only by 2 person force. On Balcon/terasse have 2 tables (1 for every room). and only 2 chairs, so one room have chairs, second not. Magnetic cards regularly not working, outddor closer not possible close even with strong adult hands. Bathroom sink table are full of circles from glasses. No vantilation in bathroom, after 1 person shower, all floor, mirrors, floor are with humidity. Shower is so strong and no glass that cover shower entrance, small shower mat not helps nothing, need put on floor other towels so water not go in bedroom. Mattraces could be softer (but thats more individually). In photos was robes, we not had them. TV channel quality as from 1995, mixels, lines, sound brokes, even if try to check antena. Early check out, no breakfast boxes, not even ofer carton box where you can pick yourself something from dinner. After a lot if asking they offered breakfast at restaurant at 3:00, there was breakfast cereals 3 kind, milk, jam, hunny and white bred and cold juice. No coffee, no tea, no cheese or ham or boiled eggs. NOTHING. Even in 2-3 start hotels have such stuff. Can’t enjoy Moroccan kitchen, not even Continental. Fruits: only apple, banana and Orange, no other fruits. No see food, maybe 2-3 times was some fish in souce. some breakfast not even boiled eggs, only cooked eggs or omlet what doing one man, and waiting row is toooo long. you wait eggs, then you water pancakes in row and at end all is cold already on plate. Realiy needed to work on food variations. Even out of Morocco in cheap Morocan street food places have bigger choices of national fods.

"Coffee with milk" from machines wasn't great but perhaps it's because I'm used to Costa type brands.. It also tasted inconsistent and appeared to have sugar in it.

The pools were closed/not heated.

Nothing much, except that the shuttle bus was never available, I was told it was fully booked in two occasions when I asked,but it didn’t really matter because we had everything we needed in the resort at the end of the day and we had spent two days around the city square already before lodging in here so it didn’t make much difference to us

A bit far from the city center.

The beds are very uncomfortable, there were so many malfunctions in the room (hair dryer didn’t work, toilet seat was broken, the shower water would leak under the door to the room, there was smell in the room). We would be in the lobby at night time just talking and they would shut off the light without warning and tell us to leave. It isn’t hard to let your paying customers know that you are about to close the lobby without turning the lights off and we have to use our phone lights to locate our stuff. We had the highest all inclusive package but they still told us we need to pay for drinks in the sports bar. Lunch is terrible but breakfast and dinner was good. Location is in a sketchy area. We ended up leaving 3 days in (we booked 7 days) to find another place to stay. Of course they didn’t refund us. Overall this was just our experience as a whole, you could have much better luck but we will never be back.

It was far from the city centre. The food was mediocre

Stayed there for NYE with my family in 3 rooms. It was quite difficult finding out details about NYE dinner and the staff did not communicate proactively what is included in the price and what is not.

Liked everything