Lights should be dimmed at night and the door makes too much noice

not really good

not so much facilities

Nothing was bad, only thing was the breakfast was all bread- but it was free so can’t complain at all!

- very bad Shower & toilets - NOT ACCEPTING CRIDET CARD PAYMENT. - bed sheet not clean

I’ve stayed in almost eight hostels in Marrakesh, and this was by far the worst experience I’ve ever had. The staff were extremely rude and unprofessional from the moment I arrived. When I first entered the property, I waited at the reception for nearly 10 minutes while Faisal was busy upselling oils to other guests. He didn’t acknowledge me once, even though I was clearly standing at the desk. The toilets were constantly dirty and messy. When I asked them to refill the soap, they argued with me in front of other guests. Another guest even confirmed there was no soap, yet Faisal still shouted at me and acted abusively — simply because I requested to modify my booking dates. The female staff member was equally rude. After three days, I politely asked for clean bed sheets, and she argued with me and even told me to leave the hostel. When I lifted the pillow, I found odd stains, markings, and actual bed bugs in the bed, which was completely unacceptable. The lockers were also dirty and clearly not maintained. At first, the staff claimed I couldn’t change my booking, but the moment I mentioned the hygiene issues, their story suddenly changed. They insisted I should leave immediately and adjust the booking myself to get a refund. They lied, and the owner tried to justify Faisal’s behaviour by saying he had been working nights — which doesn’t excuse abusive or unprofessional conduct. The rooms smelled bad, the AC does not work despite the owner claiming it works “at night,” and the breakfast is extremely poor: just three small pieces of bread with tea or coffee. For the price they charge, other hostels in Marrakesh offer far better value, cleanliness, and hospitality. Overall, the atmosphere was uncomfortable, with staff constantly giving rude looks and making me feel unwelcome — all because I asked for basic hygiene and respect. Avoid this hostel like the plague. There were bed bugs, dirty facilities, and the staff were openly rude. There are many better place.

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I specifically checked on booking.com site to make sure they accepted credit card and then Booked but surprisingly they didn’t, he said; two nights stay is not eligible for credit card payment. If you stay more you can pay by credit card with 5% surcharge.

Maybe the size of the room!

It is extremely loud. You could hear everything, my room was right next to the bathroom and it was beyond loud. Also, breakfast wasn’t until 8, but a few of us had to leave at 7 for excursions, and we asked if they could leave us small snacks (fruits bread etc) out for us so we could eat something light and they said NO.

No complaints

The host had really bad vibes. Bad attitude. What a shame and disgrace the host is to the moroccan people

-the reception area outside the dorm room. NOISY. - included breakfast was all carb with jam - managers won’t advise cheap options. i asked for local hammam, but she wouldn’t tell me.